Richmond Hill Subaru

Simon Sin and Michael Tran offered us the best service We bought a 5-door 2017 Subaru Impreza Touring last May, and Simon Sin assisted us throughout the whole process. As a first time car buyer, we had a l We bought a 5-door 2017 Subaru Impreza Touring last May, and Simon Sin assisted us throughout the whole process. As a first time car buyer, we had a lot of questions and needed all the help we need. We got in touch with New Roads Richmond Hill Subaru after speaking with an insurance agent. Simon is very knowledgeable, friendly, and very professional. We couldn't have been with a better Sales and Leasing Consultant. He answered all our questions and worked really hard to give us the best deal possible. We live downtown and had no car to get to the dealership, but Simon was very accommodating and very considerate, that he would pick us up and drop us off at the GO station. We were extremely grateful for this as this saved us a lot of hassle, one less thing to worry about. Michael Tran arranged and assisted us with all the business and legal matters. He took care of the licensing and registration, and also offered us a very reasonable extended warranty. Like Simon, he is also very personable and very sincere. He took us through the whole process with ease. He definitely made us feel at home. I highly recommend this dealership to any car buyer, first-time or not. They offer the best customer service anyone could ever ask for. They make you feel like you are a part of their family. Cheers. More

Comfortable and happy experience with subaru Richmond hill I went to buy my new car subaru forest two weeks ago. Alejandro and Thomas were very nice and honest. They are the best sales. I recommend them. I went to buy my new car subaru forest two weeks ago. Alejandro and Thomas were very nice and honest. They are the best sales. I recommend them. More

Pleasant experience Bought a 2017 BRZ from them, staff was professional and helpful. In comparison to other Subaru dealers, this one stands out. If my next car is a subar Bought a 2017 BRZ from them, staff was professional and helpful. In comparison to other Subaru dealers, this one stands out. If my next car is a subaru, will visit this location without hesitation. More

Stop in and ask for Simon Sin! We just bought a 2013 Subaru Impreza from the dealership and more importantly from Simon Sin. Very helpful and efficient salesman. Professional, polit We just bought a 2013 Subaru Impreza from the dealership and more importantly from Simon Sin. Very helpful and efficient salesman. Professional, polite, and accommodating. Our vehicle purchase was easy and without any pressure. We are very happy! Thanks Simon. A thank you to Sam in finance and Mike in service. Keep up the good work!! More

Prompt, quality service. Would highly recommend Couldn't ask for a better Subaru dealership. Staff at the service center are patient, respectful and very knowledgeable. I would recommend visiting to Couldn't ask for a better Subaru dealership. Staff at the service center are patient, respectful and very knowledgeable. I would recommend visiting to take care of any maintenance or repair necessary for your Subaru. More

Excelent customer service Great service, friendly employees. They answered all the questions that we have about the car that we wanted to purchase. They were very punctual. Eas Great service, friendly employees. They answered all the questions that we have about the car that we wanted to purchase. They were very punctual. Easy to make appointments at out convenience. More

Respectful, Courteous, Friendly, Amazing From start to finish the entire experience of buying a new car was headache free. Thomas was a genuine and very friendly sales rep who showed a lot of From start to finish the entire experience of buying a new car was headache free. Thomas was a genuine and very friendly sales rep who showed a lot of respect in terms of not pushing or forcing a sale. He did everything he could to ensure that I was happy and walked away with the car I wanted at a price I was comfortable with. Sam, was equally as respectful and helpful. Both made my experience an unbelievably pleasant one and I will wholeheartedly recommend this dealership to anyone looking to buy a Subaru! More

Wonderful Experience Alejandro was great to work with, listened to what we wanted and provided wonderful customer service. When we came to pick up our car later that week, Alejandro was great to work with, listened to what we wanted and provided wonderful customer service. When we came to pick up our car later that week, Alejandro went above and beyond, buffing out some areas himself. Would definitely go back to Alejandro again. More

Friendly and knowledgeable Alejandro was knowledgable, friendly, and professional. He spent time going over the vehicle we were interested in, and guided us easily on selecting Alejandro was knowledgable, friendly, and professional. He spent time going over the vehicle we were interested in, and guided us easily on selecting a trim level that met our needs. He and the staff were able to meet the delivery timeline. We had looked into many different cars and dealers before coming into Subaru, many of them would be considered "luxury brand" category. None of them came close in comparison. You can tell Alejandro and Mike are passionate and care about the product they offer, and it really does make all the difference in experience. More

"Best People and Place in the Business" Our 18yr. old car was in it’s final “death throes”… we had been checking the RH Subie site for new, used inventory, regularly. One day we saw the S Our 18yr. old car was in it’s final “death throes”… we had been checking the RH Subie site for new, used inventory, regularly. One day we saw the Spring finance deals so we… Contact Us> Meet Our Team> Robert Ruffolo> read reviews> COOL! Called Rob, chit/chat no pressure… “we’ll call you to see about taking a test drive.” “Okay!” Driving by one Saturday morn, we popped in… unannounced, lots of stuff going on… someone asked if he could help us? “Is Rob in?”, “Ruffolo?”, “that’s the one!”… Rob came out, very cool and composed, probably thinking “who are these guys... did I miss an appointment”? We figured we’d just say “hello” and come back when it wasn’t too busy… well… Long story short… in no time we took out two cars, solid test drives mind you! Had everything “Subaru” explained to us clearly, concisely and professionally. I mean EVERYTHING! …if he would have flipped us a couple of Subie t-shirts, we would have stood on Yonge Street campaigning for him as Prime Minister! ...okay maybe, "Best Sales Guy That Day". A few weeks later we went back, we actually made an appointment. He and Michael Tran (very cool guy too) set us up with a wonderful 2017 Legacy. Thank you both (especially Rob) for the painless and rewarding experience! Ps. I remember Michael saying, "Congratulations and welcome to the family! You now have two new brothers, here." That was very cool thing to hear. I never got that at Toyota, Ford, and certainly not GM. ~ Michael. We will collect on that promised “hand wash”. …”carwash” that is! ~ Subie swag* is always welcome! *swag means free stuff... ~ any typos Covfefe of autocorrect. Rob More