Richmond Hill Hyundai

Sold me my first car. Funny guy, and easy to get along with. Overall good first experience. S s s s s s s s with. Overall good first experience. S s s s s s s s More

DANGEROUS, DANGEROUS, DANGEROUS. BEWARE DO NOT GO HERE, this dealership is DANGEROUS, UNSAFE and UNPROFESSIONAL. I went to this location three times in one week at the beginning of July. The DO NOT GO HERE, this dealership is DANGEROUS, UNSAFE and UNPROFESSIONAL. I went to this location three times in one week at the beginning of July. They ignored my concerns, refused to service my car (which is still under warranty) and asked that I take my dangerous car home. They do not care about your safety, they are comfortable with putting the LIVES OF THEIR CLIENT IN DANGER. I wanted to give them a chance to fix their behaviour and service, so instead of writing a review I answered their survey in detail (July 18, 2020). No one has gotten back to me. They do not care about your safety and they do not care to help you with your concerns. I came in three times, complained to the service manager (Scott Jarvis) who was disgustingly rude to me (both over the phone and in-person) and I further reach back out to the dealership by answering their survey (so they could better understand my concerns and work to improve on their services); however, I was ignored and dismissed yet again. If you would like to buy or service a dangerous car that could potentially put you in a fatal accident, please go here. More

Brek was awesome and assisted me in purchasing a new vehicle with ease. Thank you for your professionalism in making this such a success!!!! I look forward to referring others to this location in the fu vehicle with ease. Thank you for your professionalism in making this such a success!!!! I look forward to referring others to this location in the future More

Friendly and knowledgeable I had an appointment with Josh but he was with another customer and rather than have me wait I was introduced to Brek Bailey. He was pleasant and very I had an appointment with Josh but he was with another customer and rather than have me wait I was introduced to Brek Bailey. He was pleasant and very friendly. He took care of all my requests with ease and professionalism. My experience was better than expected! I would recommend him to everyone I know. I am very happy with my purchase! More

Incompetent Service area Unprofessional people working the service area, I brought my car for service #2, and I told them there a loud noise coming from the rear of the car, i Unprofessional people working the service area, I brought my car for service #2, and I told them there a loud noise coming from the rear of the car, it could be the muffler, I told the service advisor. Well when I picked it up my Tucson, they told me they had "changed" the coupler (in the awd system). I was surprised, since the car is just over 1 years old and has around 15k. Anyways i took the car home and when I got home i heard the same sound coming from the muffler area. I called and I spoke to Scott, who doesnt seem to care about his customers, he is supposed to "manage" the service area, but i dont think he does. So when I told him the problem still there, he said "ok, we'll change the muffler then..". Really?, shouldnt they have found the problem the first time?, thats why I said service under management from Scott is incompetent, they either dont know what they are doing or they dont care. I had to waste my time going back for a problem that should have been fixed the first time. DO NOT BRIN G YOUR CAR TO RICHMOND HILL HYUNDAI for service, they dont care about their customers, and they are unprofessional. More

Worst dealer. Liers. They sell you a car and once they get the money they don't know you. I purchased a used 2016 Hyundai Santa Fe and the deal included a remote starter. That was in December 2019. I was get the money they don't know you. I purchased a used 2016 Hyundai Santa Fe and the deal included a remote starter. That was in December 2019. I was told it'll be installed 1st week of January after the holidays. Till today 11th March 2020 and I keep on getting lie after lie from them that the remote starter: 1- must be produced by VIN number, 2- Hyundai Korea didn't send it yet, 3- Because of Corona virus in China my remote starter isn't produced yet. The fourth lie is still to come. Will keep on updating the Customers so hopefully they don't fall into their trap. More

Second Chance I saw a GMC Terrain advertised. I contacted the dealership with an offer with a trade. Zach essentially accepted my offer. I drove down and met with D I saw a GMC Terrain advertised. I contacted the dealership with an offer with a trade. Zach essentially accepted my offer. I drove down and met with Dilan and Eugene . I immediately realized we were far apart. I left and came home. My wife and I liked the vehicle so a couple days later I called to see if there was a compromise. Dilan said to come down and we can try to get more money for your trade, I felt he tried his best and we bought the vehicle. More

As a custmomer of Richmondhill Hyundai for approximately 4 years, I would like to share my experience in brief. Warning: 1) Try to avoid this dealership. Do not even approach them. 2) For any reaso 4 years, I would like to share my experience in brief. Warning: 1) Try to avoid this dealership. Do not even approach them. 2) For any reason, If you decided to go inside, for purchase, try to avoid: DILAN GRAHAM. (Sales Manager) He will promise you some offers and discounts such as FREE OIL CHANGE or other things to persuade you to buy a car. But after signing the papers, he will probably let you down easily. After a month, he might just say: " I do not remember anything." 3) So: if you were not lucky and had to talk to DILAN GRAHAM and he offered you a bonus or gift " such as 1 year oil change or rust protection or anything else", Never trust his words. Ask him to write IMMEDIATELY his offers clearly and sign it. Ask him to show you what exactly he wrote in your file. Make sure he has written and signed what exactly he promised. 4) If you have to go to Service Department, Do not go to the advisor: "Moazzam Hussain" He is a PRO in finding useless services to charge you extra. Good luck; Kamran (Elantra 2020) 27 Jan 2020 More

2 years and still trying to get car fixed the way they told Absolutely appalled by the lack of customer service i received here. I will NEVER buy a car from here again. it has been almost 2 years for a glove bo Absolutely appalled by the lack of customer service i received here. I will NEVER buy a car from here again. it has been almost 2 years for a glove box to be installed when it was supposed to be taken care of within a month of getting the car (came with it broken), and I am STILL WAITING. If this is not resolved by Jan 1st. I will be taking legal action DO NOT ASK SCOTT JARVIS FOR HELP, HE IS THE WORST CUSTOMER SERVICE MANAGER EVER. More

If you could give a negative rating we would. We had the brakes serviced in March 2019. We then took the car to the Barrie dealership for an oil change and to address a recall. When the car was being servic brakes serviced in March 2019. We then took the car to the Barrie dealership for an oil change and to address a recall. When the car was being serviced they informed us that we needed to repair the brakes. We told them that the car had the brakes repaired 6 months ago. They said that was impossible because there was no evidence to prove that. We took pictures and sent them to the service manager at the Richmond hill dealership He told us not to trust the Barrie dealership. He promised to look into the matter and call us back. He hasn’t. We contacted the general manager and left a detailed message asking him to call us. It is now December and still no one has contacted us. Consumers be careful taking your car to this dealership for service. We recommend you photograph everything before any work begins. In our opinion this is not a trustworthy dealership. More