Richmond Hill Hyundai

Below averange but 3 Im giving my last visitS a 3. One day my back up camera stopped working and I had called to make an appointment to have it fixed. At the same tim Im giving my last visitS a 3. One day my back up camera stopped working and I had called to make an appointment to have it fixed. At the same time the lady on the phone could see I was at the kms to have my break maintenance done so I said yes to that too. I went in and waited about an hour after Reno called me and said that my front breaks were so bad that I should have them replaced... $600. He also said that the part for my back up camera wasn't in stock and he would have to order one, at the time trying to locate the problem he also chipped a piece of the trim and he said that part wasn't in stock either. He also said that because I was a few kms over the warranty for the back up camera it wasn't covered but he would check to see if maybe he could get it covered... He sent me home with still no back up camera working and a chipped trim. As I started to drive home my new callipers were rubbing on my Steele rims and making a weird sound. So I called and he said that my winter tires were the wrong size for my car, which is wrong because I bought my winter tires from Hyundai. Hyundai put them on my car, so don't tell me I bought the wrong size winter tires and now my breaks are rubbing..... Both the breaks and rims are not covered under warranty so it's his fault for letting me leave Like that.. I wasn't happy. The next week he called and said that the camera part was in and I could come back again and wait again and it was covered under warranty. I drove all the way back from Bradford and waited for a lady to come and hand me my keys and say your car is done... I go to drive off and I decide to put my car in reverse and nothing happens, no camera comes on. So I go back inside and say it's not working. Reno tells me he ordered the wrong part. And I look at him like are you f****ng kidding me. I just drove here for the second time and your telling me you ordered the wrong part. Like this is your job. And helge said he didn't fix the trim because when the part does come in he will fix it then. Waste of time. I also got a speeding ticket on the way down to Richmond hill that day. So leaving there I was furious beyond mad. So unprofessional he is. I waited two weeks and never heard from huyundi so I call and they were like oh ya your part is in did you want to make an appointment.. Like no one called me to tell me.... So I go back again I didn't even want to look at renato so I spoke with Scott. He said that after all that it was a wire issue and its fixed for now but if it's stops again to come back. At that time he offered a free oil change for my next visit. Which is the bare minimum I feel. I still feel like that was horrid service and I shouldn't ever go back. But I've been loyal and I will continue to go back because I trust the work that I do have done to me car. Even though that story is about a 1 star I do believe Hyundai Richmond hill did intend to have such bad service i was just unlucky. I hope to have better service in the future. More

Amazing customer service and fast working Everything perfect and specifically thanks to reno from service.the fast service and fast arranged for rent car, and it aas dealt quiet trouble be rea Everything perfect and specifically thanks to reno from service.the fast service and fast arranged for rent car, and it aas dealt quiet trouble be ready my car More

Well orginized Because I think the staff has experience on what they do, They also took the time to explain on what need to be done on my next visit. Because I think the staff has experience on what they do, They also took the time to explain on what need to be done on my next visit. More

SERVICE VISIT MY LAST VISIT WAS PLEASANT & SATISFYING. THE WAIT TIME WASN'T LONG & THE RECEPTION AREA WAS NICE. MY VEHICLE WAS SERVICED WHILE I WAITED AND LOOKED AT MY LAST VISIT WAS PLEASANT & SATISFYING. THE WAIT TIME WASN'T LONG & THE RECEPTION AREA WAS NICE. MY VEHICLE WAS SERVICED WHILE I WAITED AND LOOKED AT NEW VEHICLES IN THE SHOW ROOM. More

professional and thorough honest dealership that puts the care of its customers first and foremost very professional and thorough explaining areas of repair. took their time honest dealership that puts the care of its customers first and foremost very professional and thorough explaining areas of repair. took their time explaining issues More

Service Personnel Dealing with the service personnel is a very pleasant and easy experience . In comparison to other dealers they were par excellence. Took very good ca Dealing with the service personnel is a very pleasant and easy experience . In comparison to other dealers they were par excellence. Took very good care of the vehicle and the wait was very short. More

Pleased as Punch Very friendly service staff advisors. They even recognize me! Fast to respond to concerns and reassure as needed. They said it would take an hour a Very friendly service staff advisors. They even recognize me! Fast to respond to concerns and reassure as needed. They said it would take an hour and it was done even faster! More

very friendly staff and knowledgeable service techs are great, keep you informed. Car is always ready when I need it. Shuttle service people are friendly, and make you feel like family. service techs are great, keep you informed. Car is always ready when I need it. Shuttle service people are friendly, and make you feel like family. Have bought 2 cars there and one of my sons has bought 2 also. More

Service service great. Was asked about a trade in but not willing to work with us yo reduce cost otherwise we would have traded in our Tuscon for a new Tus service great. Was asked about a trade in but not willing to work with us yo reduce cost otherwise we would have traded in our Tuscon for a new Tuscon or Santa Fe More

good dealership i like it very much.i will come back,when i decided to buy a new car.The cars are very good and they are the best. i like it very much.i will come back,when i decided to buy a new car.The cars are very good and they are the best. More