Our experience with the place was pretty infuriating.
I'll try to remain factual here.
We went to this dealer because there was a great deal on their website for a car we've been planning on purchasing.
We took an appointment two days prior to our visit and when we arrived we were made to wait for 45 minutes.
After that wait, the dealer told us that, visibly, that price was a mistake and that he didn't have any margin to negotiate the price. He then asked us if we would be interested in exchanging the car we drove in with and we asked him to check how much he could give us. He gave us a price, which was lower then what we were willing to sell for, telling us that "he was doing us a service and that the dealer didn't make any money on taking in our car", and so we refused the car exchange and asked him the total price for the car.
He gave us a total price, informing us that we'd have to pay 280$ for embossing, 30$ for gas and 10$ that goes to consumer protection (which, by the way, is stated on their website as already being calculated in the price). We told him his price was good to us and that if he lowered it a couple hundreds, we'd sign here and there. He came back, said it was fine, we shook on it and came back with a contract...that had our car in exchange (with, I will add, a price higher than the one he offered us to purchase it, I find it very generous that they are willing to actually pay me on top of their already benevolent act of free car exchange [sarcastic opinion intended]). He ended up giving us the "real price" which was, of course, higher and we objected. The surprise charges, the mistake in car exchange and the wait had shortened our fuse by a lot and we ended up mentioning that it simply wasn't right to add the charges we talked about previously to the car and that mentioning over and over again that the pricing was a mistake was not a good excuse and that we could be calling consumer protection for something like that.
The dealer went to get his boss, who we could hear from our seats being quite aggressive and saying [I'm translating here to keep everything in English] that we didn't know what we were talking about and that we should be calling consumer protection if we had an issue. He ended up coming to talk to us, with a condescending tone and making no compromise. We left, frustrated.
There are a lot of deals out there, no one should have to deal with that kind of service