Redwater Dodge

my review is not good. I brought my 2017 ram diesel in for some transmission codes and was in limp mode.Got it towed into dealership after I spoke to service. i phoned them I brought my 2017 ram diesel in for some transmission codes and was in limp mode.Got it towed into dealership after I spoke to service. i phoned them a couple days later to get an update. I was told truck needed a solenoid pack in the transmission. I was told it would cost almost $2500.00 dollars for the job, trusting they were charging the normal price for this job I agreed.I checked another local Dodge Dealership to see what they would charge it was over $1000,00 less. After this I got Red Water Dodge to send me a copy of the invoice. The invoice was fine Except the price of the solenoid pack . The two possible genuine dodge soleniod packs for my truck were around $550.00 at the other local dealership.On my bill the price was $1510.00 for the part witch was not a Dodge part. It was a NAPA part almost 3 times the price of the Dodge part.Later after questioning the service manager he let it slip that Redwater Dodge owns NAPA across the road.At the end they dropped $950.00 off my bill . In the ballpark of where it should have been. How many people are not getting genuine parts on their vehicles at this dealership and not being told. Shame on Redwater Dodge.Honesty goes a long way. More

This dealership doesn't care about their customers, all the care about is making a buck!!! The GM is very arrogant and the service manager has no sense of customer service or communication skills!!! Everyo the care about is making a buck!!! The GM is very arrogant and the service manager has no sense of customer service or communication skills!!! Everyone always says to support local but why should people support this dealership when they have no communication skills and are arrogant to their customers!!! When you bring up problems to the GM, he does not seem to care!!! He would rather people go else where then fix the problems within the company!!! More

Very well stocked with a variety for purchasing and was able to find what I was looking for able to find what I was looking for More

New truck had recalls, running boards and flaps installed had no value. Just bought the wrong truck from the wrong dealership.Update Dec 23. They still have not paid me for my trade. These guys are slime bal had no value. Just bought the wrong truck from the wrong dealership.Update Dec 23. They still have not paid me for my trade. These guys are slime ball corner-store used car sales men that's all. I am out 30k and they have sold my trade in already. Not sure who bought it but it has a lean on it. They are thiefs and I am being generous. More

Purchased a brand new ram 1500 Big horn 2022. Customer service was great all along the transaction. As soon as I left the dealership, I encountered issues with the truck, TCS light came on. Retur Customer service was great all along the transaction. As soon as I left the dealership, I encountered issues with the truck, TCS light came on. Returned to RedWater dodge and deleted the light of the dash. Drove home ( 200km away) and the next 36 hours was many issues. High beam was blinking, entertainment system quit working, speakers driver side quit working, speedometer switched to miles per hours on its own. Too many issues for a brand new truck. Dealership should take the truck back since so many issues. Called salesman trying to return the truck since it’s brand new. I was denied. I am trading the brand new truck with a Chevrolet where they back up the quality of their products. More

I just bought an out of province Miata and booked an appointment 1 week before the actual inspection. I got there just before the scheduled time of 0800 and was kindly offered a ride to my place in town appointment 1 week before the actual inspection. I got there just before the scheduled time of 0800 and was kindly offered a ride to my place in town. I was told the inspection would take about 3 hours and was surprised when at 0930, voicemail asked me to call Redwater Dodge. I was informed at that time that some out of province paperwork from Alberta Registries was required in order to complete the inspection. I went to the registry office and got the paperwork they requested. At 11:30, I walked over to the dealership to collect my car and was informed that because I had not provided them with the required paperwork at the time I dropped the vehicle off, nothing had been inspected. The question I have is: The requisite paperwork must have been known by the staff at Redwater Dodge BEFORE I brought my vehicle in but I was not informed of this until after the fact, so, why is this ? Darned poor show here isn't it? If they are trying to frustrate a customer they have succeeded nicely! More

Terrible service. No care in the world for my time. Major problem with my vehicle and it took them 4 days to tell me what was wrong. No care in the world for my time. Major problem with my vehicle and it took them 4 days to tell me what was wrong. More

management was super rude and unprofessional. didn’t know a thing about trucks either and dumb didn’t do what i wanted truck was there mutiple times and issue wasn’t fixed took else were fixed in a day a thing about trucks either and dumb didn’t do what i wanted truck was there mutiple times and issue wasn’t fixed took else were fixed in a day More

Great service, really enjoyed the buying experience with them in March. Was all handled by phone and email, responsive, trustworthy and very fair prices. Still an independent, not part of one of those large them in March. Was all handled by phone and email, responsive, trustworthy and very fair prices. Still an independent, not part of one of those large groups like Go Auto where the whole point is to fleece the customer for every cent possible and the service just sucks. Love dealing with owner operated businesses. My first purchase from them but very happy so far. New truck ordered and waiting on delivery. More

Wheel alignment sucked !! , could have done a better job with a string and a tape measure!! Parts were not installed on truck !! Had to ask if they even did the work ! with a string and a tape measure!! Parts were not installed on truck !! Had to ask if they even did the work ! More