I have worked in the automotive trade for the last 11 years, from lot, to sales to parts. I have purchased 7 vehicles in that time. This purchase being my eighth changed how perceived the whole process. Jill Tresch, and David Tingley at Red water Dodge are truly masters of their craft.
I started my conversations with Jill via Facebook messenger. I had been looking at 2019 rams. This went on for a day or 2. One night I noticed that they had advertised a “used” 2019 ram with zero km. So on a whim I enquired why it showed being used with 0 km. Jill answered and introduced herself. She mentioned it was possibly a typo and would have it fixed. The conversation started from there. Never once during our conversation did I feel pressured, Jill simply invited me to give them the opourtunity. She invited me to come down and simply take a new ram for a test drive to see what i thought. I’m sure that if I wanted to end our interaction after the test drive she would’ve happily done so, but it didn’t end there. The test drive had sparked my interest, and I decided to stick around... what could it hurt? After the test drive we went back to here office ( I met Harley her friendly but shy dog and office mate!). She asked if liked the truck... that was it... she didn’t seem concerned at all whether I would buy the truck or not she just genuinely wanted to know what a die hard Ford guy thought of this newly styled and reworked ram. I had to see more.. she asked if I wanted to see numbers, and at this point I decided I’d make the most of the 45 min drive I undertook just to test drive a truck. She gave me 2 choices, I could’ve entertained numbers on the truck I had just driven. Or the ram rebel they had just pulled in the show room That sat inches from her office. I said I wouldn’t be opposed to the idea of the rebel, however I didn’t feel I could get into something like that. At that point Jill said “ let’s see what we can do!” I was commuted now, she wisked away my truck so that her manager could test drive it and properly value it to give me the best money for my trade. When he was finished she brought back my keys, and the numbers on the rebel to go over with me. It was a deal I couldn’t turn down! I agreed to the numbers, and with that she invited me to wait for finance to work with what we had given them. She assured me it wouldn’t take long, and invited me to wait in their lounge while she moved on to her other appointment that had shown up and was politely waiting for her to finish with me.
Being a Saturday the banks were busy, it was taking a little more time then usual for finance to get an answer, Jill didn’t forget about me tho. Even tho she was with customers she would check in with me and reassure me that it wouldn’t be much longer... ( Enter David ) after about an hour or so David came out to meet me and introduce himself. He said the everything was a go, and that they just needed 10 more minutes. Not long after that they were asking for a blank cheque or pre- authorized debit form. I went out to get one I’d had in the truck, and no sooner had I done that David was ready for me. David was he himself professional and transparent threw out the entire signing . Casually joking with me and lightening the whole mood through out. Explaining everything in detail and making sure I understood what was being presented to me. As I was signing up Jill was getting the rebel pdi’d and filled with fuel for me to take home. : DISCLAIMER- I have never walked in and walked out with a vehicle EVER this was a first!!
To end this ramble I will never for get the proffesionalism of these 2 individuals... as I said in the beginning they truly are masters of their craft, and as such the way the deal with customers should be considered the gold standard in over all customer service!!!
Thank you Jill thank you David, it was truly a pleasure dealing with you both!