Red Deer Nissan

Service Visit My husband and I have bought 3 brand new Nissan vehicles from this location. I have serviced my 2011 Rogue here faithful since its purchase. The comm My husband and I have bought 3 brand new Nissan vehicles from this location. I have serviced my 2011 Rogue here faithful since its purchase. The communication and level of customer service this week has been nothing short of disappointing. I booked an appointment on Monday for Thursday to have my oil changed along with my breaks looked at. In the course of 4 days, I have spoken to 4 different service personnel. Outside of Russell, I would not recommend speaking to either of the 3 service personnel that I spoke with as they were either unorganized, uniterested or uninformed. The details around my appointment have been wrong or inaccorate and I feel, that if you are going to call someone and tell them to repair items, you should be able to answer basic questions from the customer. It is also sad that on 2 different occasions, I have had to ask 2 different advisors to provide my with quotes of the service orders. Sorry - I don't speak mechanical language but I definatley have the right to be an informed customer. Every other time I have come into the service department there, I have never had to ask for a quote. They have ALWAYS been offered and provided. Lastly, I am a working profession and mother of small children. The benifit of booking appointments is that I can make arrangements for my day. From the moment I booked my appointment on Monday, I stated my return to work time along with my pick up time due to my family scheduled. I was assured this could and would be accomodated. I have now gone from yes, to no, to we can provide you with a car, to no, the shuttle is here, to no we can't gaurantee a pick up time as it is first come first service. I have given up and just arrange alternate transportation to pick up my vehicle. Perhaps look into your phone transerfing services too - in my efforts to work through all this miscommmunication, my calls have been dropped 4 times on top of how many times no one is answering. As a faithful Nissan customer, I deserve better. If I want to have no customer service, Mr. Lube would have been my choice. Do better Red Deer Nissan - the customers of Red Deer are worth it as we will be loyal if treated with honest service and respect. Thank you, Russell for our interactions on the phone. Kim Nissan customer since 2011 More

Purchasing 2019 Nissan Pathfinder Was considering a QX60 but seeing the pathfinder is basically the same vehicle so went to look at one. Met by Shaun and was great at introducing himse Was considering a QX60 but seeing the pathfinder is basically the same vehicle so went to look at one. Met by Shaun and was great at introducing himself and figuring out my needs. Took a 2019 Nissan Pathfinder Platinum for a test drive. Loved the vehicle and got down to business. My biggest thing in the deal was I wanted good all weather tires on the vehicle. He engaged Taylor to get me a price on the tires (which was an excellent price) and then we got down to the deal. This was not painful at all and came to a deal in very short order with Elmar being involved. Great delivery by Shaun. The thing that I liked is when there was a bump in the deal he kept me in the loop and contacted me and looked after me, not leaving me wondering what was going on. Overall a great experience. More

Buying a 2019 Nissan Maxima SL My Wife and I were very satisfied with the sales staff at the dealership, right from our sales rep up to the finance manager.They got what we wanted. My Wife and I were very satisfied with the sales staff at the dealership, right from our sales rep up to the finance manager.They got what we wanted. More

Purchase of new Rogue Last week I was shopping for a new SUV to replace my 10 year old Nissan Rogue. I stopped at the Nissan dealership and was helped by Dan Voicey. He s Last week I was shopping for a new SUV to replace my 10 year old Nissan Rogue. I stopped at the Nissan dealership and was helped by Dan Voicey. He showed me different options and I ended up buying a 2019 Rogue from him. He was very personable and honest. I would definitely recommend him as a salesperson. More

Great service Repeat customer. Very friendly staff, who took the time to answer my numerous questions and help me through the process. Allowed unescorted test Repeat customer. Very friendly staff, who took the time to answer my numerous questions and help me through the process. Allowed unescorted test drive. A very comprehensive run through of the vehicle features which took about a half hour. Happy with the results. More

Great service! We had a great experience buying our first Nissan! We were welcomed at the door with a very friendly environment. Our first test drive started off a We had a great experience buying our first Nissan! We were welcomed at the door with a very friendly environment. Our first test drive started off a bit shaky, but we were quickly taken care of and we then test drove the vehicle which we purchased. Both sales people were very welcoming and friendly. Amy was eager to answer all our questions and concerns seeking out the answers from the manager, who answered quickly for us. Daniel was terrific! He was very knowledgeable and easily answered our questions, I easily followed along learning how to operate my vehicle. We looking forward to being Nissan owners!!! More

Purchase of Nissan Pathfinder Daniel Voicey was a joy to deal with. He was so informative, pleasant and he also made us laugh which we appreciated. We would ask for his service aga Daniel Voicey was a joy to deal with. He was so informative, pleasant and he also made us laugh which we appreciated. We would ask for his service again and we would not hesitate to recommend him to others. More

Great Service! Very pleasant experience in trading my previous Rogue for a new one! Dan, & Ty truly sharpened their pencils in offering the best deal they could the Very pleasant experience in trading my previous Rogue for a new one! Dan, & Ty truly sharpened their pencils in offering the best deal they could then carried through as discussed with no surprises. Cam completed the financing arrangements efficiently & to our best advantage. Truly a great team! More

Sweet ride Overall great experience, everyone very knowledgeable easy to work with and listened to what we needed. They bent over backwards to make the deal happ Overall great experience, everyone very knowledgeable easy to work with and listened to what we needed. They bent over backwards to make the deal happen even throwing in some extras. Would recommend the whole team I worked with to anyone looking for a new ride. More

Excellent salesman He was very patient and supporting and helpful in every way. We recommend anyone going to nissan reddeer to deal with Shaun. Val and Martin. He was very patient and supporting and helpful in every way. We recommend anyone going to nissan reddeer to deal with Shaun. Val and Martin. More