Red Deer Nissan

Worst service department ever. Was told lie after lie about being called back. Do not recommend. It was a horrible experience. Was told lie after lie about being called back. Do not recommend. It was a horrible experience. More

Brought vehicle in for repairs a few years back for a spark plug change and when I got it back it was missing the engine cover and the filter box was broken. When I asked the manager at the time what he spark plug change and when I got it back it was missing the engine cover and the filter box was broken. When I asked the manager at the time what he was going to do about it, he replied, " nothing". I left the dealership and never return again as I now do my own work and when it dies it will go to the dumpster. Do yourself a favor buy a Toyota. I was driving by in front of the dealership with my other vehicle while I called them to find out when they expected it to be ready, they told me it wouldn't take too long, that they had it in the garage snd were working on it. The vehicle was still in the parking lot as we were driving in front of the store. So just a lie. More

Great service. My sales person Tabitha was knowledgeable and helped me out greatly. Great experience all around! My sales person Tabitha was knowledgeable and helped me out greatly. Great experience all around! More

The worst customer service ever! !! While I was waiting to resolve my issue another customer came in upset that she could not get any response on the phone/email/ or in person. Per !! While I was waiting to resolve my issue another customer came in upset that she could not get any response on the phone/email/ or in person. Personally I could not get a call back on my issue so he to make the drive in from out of town. In the end, my issue was not resolved and I will have to go somewhere else after a month of trying. They did however do work that was not authorized that they gave me a credit for - after a bit of a struggle to get that. More

They sold me a vehicle, told me it could be picked up Friday or Saturday. After 4 months of lieing and ignoring my phone calls they returned money but still owe me $2000 . Report them to amvic if you al Friday or Saturday. After 4 months of lieing and ignoring my phone calls they returned money but still owe me $2000 . Report them to amvic if you also have issues. Total scammer and frauds . More

The absolute worst customer service! I made 4 trips into Red Deer over 2 days to meet with managers who conveniently disappeared upon my arrival. There have been several managers in the I made 4 trips into Red Deer over 2 days to meet with managers who conveniently disappeared upon my arrival. There have been several managers in the last few months in every department. My car was purchased in January 2023 and has been in the service department for a total of 6 weeks since I purchased it. The service department manager is rude, dismissive and condescending. He reduced me to tears in the showroom because he blatantly ignored my questions, would not look at me while I was speaking to him, walked away in mid sentence on my husband. He was so rude. A sales manager was left to get us our keys back, clean grease off our vehicle and refuel it since the dealership went through all my fuel driving my car around for 2 weeks trying to figure out the problem. They just kept saying there is no code so we don’t know what to do, leave it for a few more days. The running joke was that my new car has been in service more than I have had it myself. I failed to see the humor. I paid over $85000 for my car and we bought a second $35000 car at the same time. Our second car came to RD Nissan for body work after my husband was rear ended and it took over 2 weeks to fix a bumper. He requested they do an oil change while they had it in the shop and it was not done. He then had to take more time off to go back. He ended up sitting in the waiting room for over 3.5 hours for an oil change. Unfortunately we purchased a prepaid maintenance package and are stuck going there to get oil changes. They apologized and offered him another free car detail on top of the one they gave him for the mix up at the time of the sale. We were told we would receive top notch service and it has never happened. The general manager spoke with me last time my vehicle was in and promised he would make things right. He apparently is too busy to call me but had a sales person offer to trade me out of my vehicle, which is 6 months under my ownership (5000km of my mileage and over 1500 of theirs) and 1.5 months in service at a loss of $13k! His reason is that it was now used. Just wow. We are grateful for Troy in Service who did everything he could to help us, took my frustrations with grace and advocated for us. We won’t be back here for any service and warn everyone that these guys do not care once they have your money. Go elsewhere, save yourself the headaches. Most of the people listed in this review page don't even work at this dealership any longer because the turnover is so high. More

Had simple work done (brakes and headlight) which required removal of 3 tires. Left with a terrible shimmy at 95 k/hr. Took it back to the dealership when I could finally get in as i live an hour awa required removal of 3 tires. Left with a terrible shimmy at 95 k/hr. Took it back to the dealership when I could finally get in as i live an hour away and have an intense schedule, by this time my one tire was nearly bald which i pointed out and said it must be alignment in addition to a balance issue that was not an issue prior. After a 1.5 hour wait for them to test drive they told me it was balance and alignment which is exactly what I had told them already and they said it was also a leaking strut. They tried to say that the balance and alignment was not their fault even though the problem did not exist before they worked on it and took off three wheels. No accountability and now I have one garbage winter tire that I have to replace in addition to getting a balance and alignment as a result of their work. More

The new manager and staff are extremely friendly and seem competent. I have confidence in having my vehicle serviced there now. competent. I have confidence in having my vehicle serviced there now. More