Red Deer Mitsubishi

ABsolute Crooks, BEWARE of ETHAN JUst sold my Grand daughter a total f------ sham 1 day washed as excitedted to own and the paint washed right off majorly on 3 sides Wow This will be spread until I hea daughter a total f------ sham 1 day washed as excitedted to own and the paint washed right off majorly on 3 sides Wow This will be spread until I hear of correction. More

Red Deer Mitsubishi - one word. .CROOKS! I take that 1 star back to ZERO! February 2, 2026, I went in to look at a used vehicle...too much money for the price. So, my husband and I .CROOKS! I take that 1 star back to ZERO! February 2, 2026, I went in to look at a used vehicle...too much money for the price. So, my husband and I, Rayan and Mustafa (sales) started talking about new. My conditions were winter tires and 3M, meaning I was NOT paying extra. Ray said it was no problem; their sales were down in January, and they needed to make a sale, and he would even throw in winter mats (whoopie). After giving them a $10,000 payment, I left with one sheet of paper. To my surprise, when I received my bank statement, there was a discrepancy of $7239.75, so I emailed Krista (finance manager). First, she told me it could be the interest, but that didn't sit right so I went to the bank and they said xxxx no! Then Krista told me it could have been a temp bill of sale...??? How many do they need? They need more than one to do a bait and switch if they are going to screw people. So, it was not until June 11, when I went for my first oil change (which they also did NOT do and charged me for). I know what clean oil looks like. I went to talk to Krista and she had to pull the 'other' bill of sale. I asked where she was getting these extra charges and I got no answer. I was mentioning some features of the car I was not happy about and she offered to trade me straight across for a better model with no charge to me....so it was an older model, 2 years older, paint damage and Ray just wanted to start from scratch...??? And forget about the $10,000 I already gave them, plus the bi-weekly payments I already made??? That's shady xx - they are delusional if they think people can't figure out what they are up to. I left with the second document and realized later that evening that they charged me $4995 plus tax for a winter package and $1900 plus tax for 3M.....remember, winter tires and 3M were conditions of my sale (they do not lose a dime on these small inclusions). When I asked them what the winter package was, no answer of course. So, they literally charged me $4995 for winter tires. They are crazy! If I was aware of this, I would never have agreed to that! I can get 4 winter tires for $1200. There is a reason that second bill of sale was withheld from me that night. In hopes that by the time I got my bank statement, I wouldn't notice. How can one not notice an almost $8000 difference!!!! And so, now that I really did not trust them, I went out to look at my car and realized they did not complete the 3M job they charged me for, so it cost me an additional $735 out of pocket. I had emailed Krista and Ray the next day and kindly asked for a refund, but I received no response, and I am not surprised. I had already suspected my 3M wasn't complete the day I picked it up, but Mustafa said it was there, so I accepted that, but I did feel for it in all the places and could not find it on the bumper....or the pillars. Idiots! What is the point of partial paint protection! Also, I will mention that this second bill of sale she had spelled my name and address incorrectly and changed it in pen - she initialed that, but I did not! Who is protecting the consumer here? People are going into debt for a lot of money to buy these vehicles, that are most definitely not made like they used to be....and this dealership (and probably many more) are screwing people over by way of sales, warranty and mechanics. Please exercise EXTREME caution if you are considering shopping at Red Deer Mitsubishi/Lag Auto. They use family/friends/employees to give their website 5-star reviews. I wonder if they get kickbacks from all the money they scam out of their customers to get those reviews????? They have since taken those reviews down; I wonder if it is because I called them out in one of my emails; perhaps, but not to worry I have receipts, and most all of those reviews can be linked back to being their friends/family and own employees. Have they no shame? They can't get honest reviews? Nice try More

I was dealing with Ryin. He was very professional. He helped me with everything that I needed and found me the truck that I wanted and he’s been very courteous and I would re He was very professional. He helped me with everything that I needed and found me the truck that I wanted and he’s been very courteous and I would recommend him at any time. More

I am a serious buyer who walked into Red Deer Mitsubishi ready to sign a fast, clean contract on a new 2026 Outlander PHEV GTP. Instead, General Manager Bara Obeidat and Sales Manager Sam Gill completely fu ready to sign a fast, clean contract on a new 2026 Outlander PHEV GTP. Instead, General Manager Bara Obeidat and Sales Manager Sam Gill completely fumbled a highly profitable transaction due to outdated, high-pressure sales floor tactics.The Transparent Offer They Rejected:New Vehicle: Full Factory Invoice ($57,394) + a fair 3% dealer margin ($1,722) = $59,116 total.Financing: Pre-approved Tier-1 subvented 2.9% program.Trade-In: Pristine, low-km Mercedes-Benz GL450 (61,800 km) appraised at an $18,000 baseline.The Actual Profit Lost by Management:Any competent operator knows this single-day turn was worth $7,000 to $9,500 in total back-end and front-end gross to the store:Front-end vehicle gross: $1,722Used-car retail margin on a mint 61k km Mercedes: $4,000–$6,000Captive F&I reserve/payout: $800–$1,200Standard documentation fees: $500–$800Why I Walked Away:Instead of securing a guaranteed, near-five-figure profit on a fast turn, Bara and Sam attempted to squeeze an extra $2,300 from my pocket by stacking fabricated fees and heavily lowballing my trade-in value. When challenged on the numbers, the management team completely froze. They ghosted me for an entire week, refused to provide a transparent, written deal worksheet, and provided zero breakdown of their pricing.The Result:I took my business and my pristine trade-in to a transparent, high-volume competitor who knows how to treat educated buyers.If you enjoy 1990s-style hidden fees, aggressive lowballing on trade-ins, and managers who hide behind silence instead of practicing professional automotive salesmanship, this is the store for you. To the ownership group (LAG Auto): your management team on the ground is actively bleeding thousands in net profit to line-item greed.Avoid Bara Obeidat and Sam Gill if you value financial transparency and basic professional communication. More

I had an extremely disappointing and upsetting experience with Red Deer Mitsubishi. I purchased a brand-new Mitsubishi—one of their flagship, top models—so this was a significant and expensive purchase for m with Red Deer Mitsubishi. I purchased a brand-new Mitsubishi—one of their flagship, top models—so this was a significant and expensive purchase for me. Naturally, I expected a high level of professionalism and honesty, but that was not the case. At the time of purchase, several promises were made, but they failed to fulfill many of them. Once the deal was completed, I was basically left on my own—my calls and emails were ignored, especially by top management, despite repeated follow-ups. The way the pricing was explained was also very misleading. The salesperson tried to convince me that doubling the biweekly payment equals a monthly installment, which is not a transparent or honest way to present financing. What made things worse is that even the items that were put in writing were not properly honored. The wording was manipulated in such a way that I only realized months later—when I actually tried to claim what was promised. By that time, it was too late, and it honestly felt like I had been scammed over a few things. Now I’m in the market to upgrade and purchase a second vehicle, and honestly, if they had done their job properly and treated me fairly, I wouldn’t be looking around or considering other options. Overall, this experience left me feeling frustrated, misled, and taken advantage of. I would strongly recommend others to be extremely cautious, double-check every detail, and not rely on verbal promises—make sure everything is crystal clear before signing anything. If possible, try to avoid this dealership altogether. More

Red Deer Mitsubishi continues to live up to its poor reputation, and appears unapologetic about it. My 82-year-old mother, who is currently dealing with terminal cancer and related cognitive distract reputation, and appears unapologetic about it. My 82-year-old mother, who is currently dealing with terminal cancer and related cognitive distraction, brought her 2022 vehicle in for a routine oil change. While there, she was approached by a salesperson who encouraged her to trade in her nearly new vehicle, assuring her that she would end up with lower payments. Those assurances were false. She was persuaded into signing a new contract and is now paying more and financially worse off than before. When this was brought to management’s attention, the response from the manager was dismissive and alarming. We were told, in essence, that “our job is to sell cars” and that it is not their responsibility to assess whether a customer is vulnerable or capable, as long as a contract is signed. There was no concern shown for her age, health condition, or the clear imbalance in the situation. The attitude was that the sale justified the outcome, regardless of its impact. This is not just unethical — it borders on exploitation of a vulnerable senior. At minimum, it reflects a complete lack of integrity and basic duty of care. Buyer beware, especially if you are elderly or have an elderly family member. I would strongly advise against allowing vulnerable individuals to attend this dealership alone. More

tried to buy a 2 vehicles from them. ..very slow response times, almost like it was a scam...if there service is like there sales, i would recommend staying away..go somewhere that apprec ..very slow response times, almost like it was a scam...if there service is like there sales, i would recommend staying away..go somewhere that appreciates you..been 2 weeks and still no answers...xxx More

Worst service Center ever seen. Except Kyle at reception, rest is worthless. They love to do arguments rather than fixing. Except Kyle at reception, rest is worthless. They love to do arguments rather than fixing. More

My son bought a used car from these guys and bought extended warranty. Got the car home and it leaked all the oil on the driveway. Took 3 days to get anyone to respond to our concerns. We had to buy extended warranty. Got the car home and it leaked all the oil on the driveway. Took 3 days to get anyone to respond to our concerns. We had to buy oil to fill it up in order to drive it down there. They said they repaired it, it leaked again on the driveway. After multiple calls and texts they finally responded and we brought it back again to be repaired. This time it worked. After this I left a 1 star google review because the service manager Andrew Miner is incredibly hard to get a hold of. Makes a person feel like they are being avoided. In the mean time I sent them the receipts, to the address they provided, for the oil we had to add plus the jug of degreaser for the driveway. After 4 days I emailed again to follow up, I shouldn't have been surprised that they didn't respond. Here is the part that really is incredibly infuriating. Andrew called after the email and the first thing he says is why did I leave a 1 star google review. Not to discuss the reimbursement for the oil and degreaser, but the 1 star review. I asked if he read it then it should be self explanatory. His only concern was the google review. I called him quite a few names and yelled because he wasn't going to help, only concerned about the review. I called the dealership back to speak to the GM and got the same lowlife xxxxxxxx cowardly attitude from an xxxxxxx. This dealership is by far the worst I have ever encountered. More

Stay far away from this dealership! They seem friendly at first—but once the deal is done, the respect and service disappear. I’ve been trying for months to get a refund on my old wa They seem friendly at first—but once the deal is done, the respect and service disappear. I’ve been trying for months to get a refund on my old warranty policy. The warranty company has told me multiple times that it’s the dealership’s responsibility to issue the refund, but no one will return my calls. After being ignored repeatedly, I finally went into the dealership in person. The new GM was rude and condescending, talking down to me like I didn’t matter. It was incredibly frustrating and disrespectful. This place has zero customer service, no accountability, and frankly, they’ve acted like thieves with my money. Do yourself a favour and take your business elsewhere. More