Brought my car car in for a routine inspection and they told me my berring was completely seized. So, made an appointment to have it fixed, was relieved that it was covered under warranty. Found it odd that the said they'd need my car for four days, but they told me it was because it was such a big job and they wouldn't know what parts they would need until they started looking. So, dropped it off on a Tuesday and was told it would be ready on Friday. On Thursday I started to wonder.... Hmm will it actually be ready? So I called and spoke to someone who said yup should be done, just getting the parts in today. Then Friday afternoon I was starting to get nervous as I hadn't heard. I called and left a couple of messages before someone finally called me back to say yup it should be ready by 5:00. Ok perfect. Called and called trying to find out what was going on as I had to find a ride there to get the car and figure out what to do with my child. No one called back. I called again and threatened to speak to management so finally someone called me back. I was told no the car isn't ready we need to order another part and it won't be in until Monday. I asked if there was a loaner car and was told yes we are expecting one any minute now. Well.... Guess what, the car never showed up. Surprise, surprise 9:00 rolled around and still no car or call to say there was no car. I kept calling thinking that they must have forgotten me because surely they must have a car to lend me. Saturday I called, no car. Monday roles around no communication, I left a couple of messages again until someone called me to say oh when the mechanic was heating up the part they melted the abs sensor so we have to order a new one and it won't be in until tomorrow. At this point I'm so frustrated I didn't know what to say, clearly these guys had to be laughing at me and my nativity.
To be honest, I think the service went downhill when we said no to having our brakes done there because the price was astronomical the treatment towards us changed a full 180* didn't get a courtousy car because they didn't have any cars.... How is it possible that a car dealership doesn't have any cars available for loan.
Tonight when I picked up the car I spoke to the service manager who told me that the customer service rep had made a mistake when making the work order and the mechanic wrote down the wrong stuff. He also told me that when you do the berrings there is a standard set of parts you order right away and that the job can be done in a day. Ummmm so why on earth did they need to keep my car for a full week to service it? Because they didn't do their jobs appropriately. I feel highly disrespected and undervalued as a client that has always services her car through them.
Do yourself a favor and buy somewhere else. I wouldn't wish this place on my worst nightmare.