I’m sitting in the waiting room as we speak . Scheduled for 3 recalls and an oil change . This is my 3 rd oil change and it’s frustrating. I got this appontement 3 weeks ago . I realized after several attempts to call and book the appointment the traditional way isn’t efficient at all here and leaving messages is a complete waste of breath , I decided to stop by on unannounced and book it face to face . Not expressing my frustration and having the poker face worked fine . Stephane was quite helpful and it was clear to see that he is completely in work overload. I was explained 3 hours would be needed to do the work needed . I asked for a courtesy car of course and Stéphane said he’d expect nothing less . On my arrival, 4 people in the waiting room . Stéphane on the phone none stop , a service rep greets me and invites me to his office . Confirmed a bit of details and when I said the request for the loan vehicle, there wasn’t any left. .... the first hour has passed .... we are now 6 people in the waiting room . Next tactic: when I eventually get my car back , verify the next oil change due and take the appointment before leaving . Worst case I cancel. At least I’ll have the appointment and when that date approches works out fine then so be it .
So why you say don’t I just get my oil done somewhere else ? ... I’m not good to keep the receipt... I know I’m going to get get everything lost and to go to the garage where you bought the vehicle is supose to be easier. They keep everything on file and if anything goes wrong, they will handle everything needed for the garentee... I think I’m going to work on some kind of system !!!