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Rally Subaru
Edmonton, AB
233 Reviews
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233 Reviews of Rally Subaru
December 22, 2023
This is a follow-up on my recent post describing some questionable service from an Rally Subaru, Edmonton. I received a fair amount of feedback to my original post that I had been scammed. Given the questionable service from an Rally Subaru, Edmonton. I received a fair amount of feedback to my original post that I had been scammed. Given the dealership contacted me, apologized and refunded the cost of the belly pan bolt replacement, I cannot say I was scammed but given my complaint was accepted so readily I do now wonder why I was charged in the first place. My first rate a dealer review indicated my initial e-mail complaint was ignored . I receive DMARC mail delivery status reports from all the major e-mail providers, and I did receive one from outlook indicating my mail was accepted. When the service manager contacted me she advised that e-mail address was no longer used. If an email address is no longer used it should not be publicly available. The Rally Subaru service manager was responding to the review I had posted on rate a dealer.ca not my email. She said if my email had been read they would have taken action. It is commendable they acknowledged fault and made recompense but it does raise the question why I had to pay for the service in the first place and only when I complained was action taken. Almost seems like they intended to take advantage of me if they could. Not really a scam but not really behaviour with integrity either. They did offer me a free oil change for my next service, however, given this experience and my unanswered question why this happened, I am not sure if I will take them up on that offer. More
by steve
Employees Worked With
Cheryl White
August 17, 2023
Terrible sales experience. They require you to purchase their accessories and their "Safe & Secure" insurance, which is a waste of money but assuredly generates a lot of dealer They require you to purchase their accessories and their "Safe & Secure" insurance, which is a waste of money but assuredly generates a lot of dealer profit. I was dealing with Tristen Milne and asked for his manager's contact info. Then I was contacted via email by Justin Lupi but he signed the emails as Tristen Milne (strange). After this experience and seeing all the similar negative reviews on this site, I decide to look at Mazda instead. More
by GA
Employees Worked With
Tristen Milne; Justin Lupi
June 14, 2023
Thank you Scott and Douglas for the excellent service in helping us with our recent vehicle purchase. Both of you made the transaction so easy. Well done! helping us with our recent vehicle purchase. Both of you made the transaction so easy. Well done! More
by luckyduckiepoo@yahoo.ca
Employees Worked With
Scott Patrick, Douglas McDade
April 07, 2023
I was very happy with the service I got last Monday as I had an oil leak to fix plus a brake flush including the reservoir and rear brake pads and rotors put in and extended warranty paid for over half of had an oil leak to fix plus a brake flush including the reservoir and rear brake pads and rotors put in and extended warranty paid for over half of the bill and I was told the car would be in the shop for 3 days but it was done in one day so was very impressed with the prompt service. Would definitely recommend you to other customers More
by Sharon
Employees Worked With
Katelyn Nicholson
March 29, 2023
the sales guy that talked to us did not give any kind of enthusiasm! we know we only walked in.. but would it hurt him if he is a little more engaging as we are first time car buyer and we are not fully kno enthusiasm! we know we only walked in.. but would it hurt him if he is a little more engaging as we are first time car buyer and we are not fully knowledgable on what things to ask or know. he should have just told the receptionist that its his break time and have us talked with other sales person.. was really looking forward to have Subaru as my first ever car.. i got stiffed.. More
by JP
Employees Worked With
Kabir
March 22, 2023
Purchased a 2023 Subaru Crosstrek from Rally Subaru. We still have our 2007 Forester we purchased there in the Fall of 2006. Great cars! Igor was my sales person and he was terrific. If you are going We still have our 2007 Forester we purchased there in the Fall of 2006. Great cars! Igor was my sales person and he was terrific. If you are going to buy a Subaru head to Rally and ask for Igor! More
by alinjack
Employees Worked With
Igor !
February 23, 2023
I recently bought an Outback XT and had a flat tire a few days later. Booked an appointment to get it repaired and it took 2 1/2 hours to complete. The service technician told me it would be 1/2- 1 hour. I w days later. Booked an appointment to get it repaired and it took 2 1/2 hours to complete. The service technician told me it would be 1/2- 1 hour. I was very upset. I could have left it there and come back for it. My time is valuable too!! I also was told the new XT Subarus don’t have the TPMS and block heater. What the xxxx?? Two features I assumed would be on the car that I didn’t even ask about. More
by IC
Employees Worked With
Kaitlyn
December 21, 2022
Antony is great salesman and good at grasp opportunity He opened the door for me and keep texting message Then I decided to make a deal in Rallysubaru. Rami is a smile manager and good at the last He opened the door for me and keep texting message Then I decided to make a deal in Rallysubaru. Rami is a smile manager and good at the last decision to make the deal done I really appreciate his installment. More
by PuzhouLemon
Employees Worked With
Antony
November 12, 2022
I bought a 2017 Ford Edge on November 8, 2022. The salesman, Scott Patrick, was excellent, very helpful and knowledgable. I needed the vehicle right away and he and Rally Subaru did an excellent j The salesman, Scott Patrick, was excellent, very helpful and knowledgable. I needed the vehicle right away and he and Rally Subaru did an excellent job, putting on snow tires and having the vehicle ready for pickup by late the next day. Doug, the finance guy, was also pleasant to deal with. More
by janetrotter13
Employees Worked With
Scott Patrick and Doug
