Ok, so I wasn't going to write a review however Porsche emailed me twice to fill out the survey so I did. It was originally 2 stars now its 1. I have included emails for proof. I was an out of province buyer and was offered no test drive did not get introduced to service. And when I referred a customer nothing. Even after Mr. Scribner acknowledging that the go card will be honoured , I have received nothing no emails, calls or card Take a read>>
Thank you for sending this through. I do appreciate the honesty as it helps us grow as a business.
Not to make any excuses, but I’ll try my best to address the issues here:
- A test drive is always offered on out-of-town deals to confirm drivability of the car as it is a survey question. Perhaps in my excitement I missed offering this when you came in. I will take full responsibility.
- A service member should be introduced to you or a card given as part of Emily’s delivery process every time, no exceptions. I will mention this to her. Here are our Service members if you have any technical questions moving forward.
- I followed-up with their Range Rover sales consultant many times re: your referral and asked that it be looked after and confirmed your purchase with us when he asked me. He said he was going to handle it all and didn’t need me to intervene. This must not have happened. Again, my mistake. I will take full responsibility. Although we are attached we do operate independently so I trusted their process when in fact I should have kept on it.
Thank you for the feedback and we will try to better implement our procedures with more consistency moving forward. I hope you enjoy the Boxster and have full confidence in dealing with me and our dealership in the future. Please do not hesitate to contact myself or Riley.
Porsche Sales Executive
Internet Sales Manager
Now we go to the next step of dealing with Riley Scribner the GM. This email was from December 7 2019. I even followed up a week ago and nothing.
Good Afternoon Jason and Angela,
Thank you very much for taking the time to send this to me. I have spoken with the Jaguar Land Rover staff and had them add your referral credit to your go card. I apologies for the delay but the $500 credit will be added to your Go Card that can be used at any of our Go Auto Locations.
THE GO CARD REFERRAL PROGRAM
Earn $500 every time you refer family and friends and they buy a new vehicle!
Every Go Card comes with its own Referral Code. Everyone you successfully refer to Go Auto who purchases a new vehicle instantly receives $500 off their new vehicle purchase.
Share your referral code with family and friends. All they have to do is present your code to their salesperson when purchasing their vehicle.
You can use your Go Card dollars towards services and parts bills, or even your next vehicle purchase.
* Referral Code must be presented at the start of the sales process. The Go Card referral bonus only applies to the purchase of vehicles classified as new vehicles by the applicable manufacturer and dealership.
Use your own judgement when dealing with this dealer, I know I will when it comes to another GO Auto dealer.