Plaza Kia

We purchased a brand new 2011 Kia Optima Turbo with various upgrades in May of 2011. To date, (January 2013) the upgrades purchased have not been installed. Apparently they are still on back order. various upgrades in May of 2011. To date, (January 2013) the upgrades purchased have not been installed. Apparently they are still on back order. No one here is remotely helpful.. THe sales person I dealt with does not return my calls. The Service Manager is constantly promising to deliver, but never does. THe owner does not care about his name being dragged through the mud by these people. I would only send my worst enemy to Plaza Kia. More

Not happy with the service department. Took in my 2012 Not happy with the service department. Took in my 2012 car for windshield repair. Had a stress crack. Since it was covered by the warranty I was told Not happy with the service department. Took in my 2012 car for windshield repair. Had a stress crack. Since it was covered by the warranty I was told the glass will be ordered and replaced free of charge which was great. So the windshield was replaced. After a week in the car wash noticed a leak. Took the car back to the dealer and was told that have to leave the car again until they figure out what's wrong,but wasn't told how long and wasn't offered a loaner. 3 days later I was told the car is ready. After picking up the car I noticed bulbs of adhesive all along the windshield from the interior of the car. So back we go to the dealer. Again was told to leave the car there for the contractor who did the job to come and fix the problem. Having the same person do it twice and both times not being able to do a proper job I insisted that I wanted the job done by a reputable company and I asked them to have it done at Apple Auto Glass. After another 2 days I was told that's okay. So I was promised that once the car is at apples Kia would supply them with all the materials that they would need,molding etc.. Long story short the car has been at apple for the last 3 days waiting for moldings from Kia which was promised to be delivered at the same time as the car. Love Kia cars and was recommending them to friends and family but it appears that the service departments are not able to keep up with the warranty. Not sure if this is a dealership issue, staff issue or bigger,regardless I will not recommended the car to anyone after being stranded with no car or a loaner for total of more then 8 days for a simple issue such as a windshield replacement. More

I had a friend who recommended me to Plaza who has bought his cars from plaza for over 20 years. He had informed me of there energetic atmosphere, ability to find outgoing, friendly and honest employees, and his cars from plaza for over 20 years. He had informed me of there energetic atmosphere, ability to find outgoing, friendly and honest employees, and great deals. I must say, my visit to plaza proved my friend was right From the moment i walked into the showroom, i was approached by Rick. He asked if i needed help, and when i said i was just browsing, he did not get pushy. When i was ready to talk, i sat down with rick and right from that moment i felt comfortable. He knew the perfect answer to every one of my questions and knew the product inside and out. Rick listened to everything i had to say and helped me select the perfect vehicle for me. When we got into the numbers Rick worked very hard with sales manager Allan to work m out the best deal possible. Allan ensured me i was getting the best deal, which from previous experience, i knew i was, And i could not be happier with my new Kia Sorento. The staff at Plaza are friendly, knowledgeable, easy to talk to and have the ability to make the customer feel right at home and relaxed when making an important purchase. More

I bought a new Kia Optima 2012 from this dealership and i would just like to say that I am very satisfied. I went into the dealership and all of the sales people were taken with other customers so the manage would just like to say that I am very satisfied. I went into the dealership and all of the sales people were taken with other customers so the manager (Paul) took me into his office and dealt with me himself. I don't think that any other GM would do this and they would probably make me wait for other salespeople. Paul gave me a great deal on my car and insured me that what i was buying was right. He was totally correct, i love my new Kia and I am definitely going to recommend them to everyone. Everyone who works at this dealership is so friendly and nice. Thanks for the great car guys!! I love it More

I couldn't agree more with the other reviews, we went in searching for a optima was told they would match the other dealership exactly. Once time came to sign off on papers there where many discrepancies an searching for a optima was told they would match the other dealership exactly. Once time came to sign off on papers there where many discrepancies and they charged us for a 1200 services that they didn't even carry. Paul the manager for lack of words I cant use in a public post is lets just say "constantly creating fiction" everything we where told we would get wasn't honored. Not to mention he's extremely rude, arrogant and full of himself. Overall I love my vehicle and purchase a new one on average ever second year. They lost potentially 6 new sales in the next 12 years. And when people love my car and ask where they can go browse for one I send them as far away form there as I can. The moment we drove the car off the lots I took everything relating to plaza kia off my car with good reason. I wait for the day that they get caught at fault as I now record every conversation and transaction I have with them. I suggest anyone dealing with them to get it in writing, and not be pressured to sign on the line, once you do you have no legal recourse as the ball is now in their court. More

The company I work with has employee pricing 2.5% above dealer invoice with Kia, which provided me the incentive to take a look. Dealer quoted me at a good price and would give me 1300 for trade in. Told m dealer invoice with Kia, which provided me the incentive to take a look. Dealer quoted me at a good price and would give me 1300 for trade in. Told me that he needed to get his GM override because the system would not let him make the purchase because I was getting such a good deal, and told me no one in the country will be able to match it. Following the meeting I put a new starter in my trade in since it was starting to fall off, which cost me $300 parts and labour. General Manager Paul called me the following day and said that he could only give me $300 for the trade in, and did not care that I was out $300 because of the starter installation. He also told me that he was not able to go beyond $300 and said that "it was not his problem" that his sales staff told me I would get $1300 for my trade in. After constant argument he said he would compensate me for the starter installation. I then agreed upon the $300 trade in. When I said I wanted black colour he said that there were not any in the country or being made in Korea and would only give me the white car they had at the dealership. I ended the deal. Out of curiosity I went to another Kia dealer and asked what the stock was for a the black colour, and they told me that it would not be a problem and they would get it for me within 48 hours. DO NOT DEAL WITH THIS DEALERSHIP! They are pretty good at throwing numbers around and telling you that the deal you are getting is the best one possible, but once it is time to put pen to paper, there will be enough of a discrepancy to call the deal off! More

This dealership sold me a "luxury" Kia. I made the mistake of taking everyone at their word - I know it was stupid of me. I told Terry I my list of must haves 1)my budget 2)don't really c I made the mistake of taking everyone at their word - I know it was stupid of me. I told Terry I my list of must haves 1)my budget 2)don't really care about the outside of the car but I wanted new technology touch screen, navigation, rear view camera (you know all the things that should come in a 2012 car 3) no leather seats.... well he said he could get me all those things in a car but I would have to accept leather seats (which i did) but that the luxury model was back ordered for months... it would be exactly the same with the exception of the push button start which I was fine with and they would update my car with a system coming straight from the factory. Again, even writing it down now I know how stupid I sound for agreeing to do this. Both Terry and his manager assured me it would not look aftermarket at all. Well my saga gets so much worse from never calling me back to having me drop off my car and it not being ready on time with no phone call so I drove over in traffic for the second time on a loaner with no gas in it. Then I finally get the car and it is an aftermarket disaster. It looks like something you could buy at future shop (on sale) and have a 17 year old install. Now they are saying they can get me a proper luxury car ... but want a ton of extra cash... I am at my wits end!!!! And the story still isn't finished.... If you have any questions... or are thinking hey they aren't so bad... drop me a note... my new email address is ihatemykia@gmail.com More