Plaza Kia

Inflated Selling Price compared to Website and No Recourse This is an embarrassing story from October 2014 as I was taken advantage of after purchasing a new Kia Rio5 in 2012, I was now looking at purchasing a This is an embarrassing story from October 2014 as I was taken advantage of after purchasing a new Kia Rio5 in 2012, I was now looking at purchasing a fully loaded 2015 Kia Sorento. My 2012 Rio was a good deal at the time: 0% interest and simple 36 monthly payments to own at the end of the 36 month term which would have been March 2015 at approximately $634 per month including taxes for a total purchase price of $22,824. So I started shopping in October 2014 and Allan Riahi remembered me from 2012 and told me that he would give me a deal as a loyal returning Kia customer. I said that I wanted the same deal structure on a 2015 Sorento as I had on my 2012 Rio5 and I wanted to keep the payments around $634 to $675 a month and we could go to 7 years to own. I showed Allan the printout from the Kia website "Build and Price" or something like that and including taxes and options the price was let's say $47,000. So the simple math was $47,000 divided by 84 monthly payments or $559.52 if 0% interest, so it would be more if there was interest and the website offered 1.99%. So very quickly Allan took over and said he would make me happy and if I agreed today in October he would structure it so that he would cover my remaining 5 payments to March 2015 on the 2012 Rio (using the $3,000 Kia Canada promotion). So an incentive for me to get into the Sorento now instead of waiting until March 2015. So I agreed. Allan showed me on his computer screen that the payments would be $679.00 a month with interest so I thought that was reasonable. Allan made me shake hands on the deal and no paperwork so a deal was made. At no time did Allan provide me any printouts or anything on paper outlining the finance deal so I thought it was a fair deal of $679 x 84 payments = $57,036 and after 84 payments or 7 years later I own the Sorento just like how I now own my 2012 Rio5 after 3 years of payments. I pick up the 2015 Sorento the following week and Allan rifles me through the paperwork simply having me sign and not explaining nor showing this was a completely different deal except for the payments being $679 monthly it was completely different on the back end. I reviewed the paperwork 3 days later and I was shocked and I emailed Allan right away. Allan inflated the selling price from $47,000 to $57,000 and to add insult to injury it is a 60 month term at $679 per month for a total payment of $40,740 and then at the end of 60 months I would have to pay $23,200 to own the vehicle for a total cost of over $64,000 after 60 months. I got no response from Allan except to come into the dealership so that he could go over the numbers. I then contacted the GM Paul Seminara and I got the same run around to come in and they would show me the numbers. I simply wanted them to void the inflated deal and give me the website deal and to not waste my time coming into the dealership to hear that the numbers work based on their inflated selling price. Plaza Kia of Richmond Hill also did not give me the $750 Kia Canada loyalty discount and it is just insulting how they deceived me and will not correct the inflated price. I was really disappointed in Kia Canada as they did not want to get involved and brushed it off that their dealers do their own deals. More

Fast, reliable, friendly Fast and friendly service. Frank and Seng were very nice. I left my car overnight at the dealership so they could investigate a noise I was hearing up Fast and friendly service. Frank and Seng were very nice. I left my car overnight at the dealership so they could investigate a noise I was hearing upon starting my car. More

Best dealership This is a very warm friendly dealership. With people who care that customers get the best deal possible and drive out the car that they want. This is a very warm friendly dealership. With people who care that customers get the best deal possible and drive out the car that they want. More

Bought a 2015 Kia Sorento LX V6 I was shopping around for dealerships willing to give me a fair price for my 2011 Hyundai Elantra and after talking with a few dealerships I got in co I was shopping around for dealerships willing to give me a fair price for my 2011 Hyundai Elantra and after talking with a few dealerships I got in contact with Plaza Kia of Thornhill. Isabel contacted me by email immediately and expresed strong interest in my trade. After speaking with her, she got me in contact with her sales manager Tobias - great guy. Both of them worked hard at getting me a great trade in value and price on a new 2015 Sorento. They knew I had been shopping around and went above and beyond to earn my business. More

Wonderful to deal with. I give my highest recommendation. Just bought a brand new Optima. The car is superb. The staff, especially Jerry Pastore and Jeannie Kim made the sale absolutely painless. I was in a c Just bought a brand new Optima. The car is superb. The staff, especially Jerry Pastore and Jeannie Kim made the sale absolutely painless. I was in a collision in my trade-in 2 days after making my deal and they got it repaired and took care of the details for me. More

Happy with Plaza Kia - honest review (good and bad) Plaza Kia is one of two local dealerships, which we decided to visit after I wasn't impressed with the staff my parents' dealt with at the other deale Plaza Kia is one of two local dealerships, which we decided to visit after I wasn't impressed with the staff my parents' dealt with at the other dealership. We did a test drive here on Friday 20th June with Gerry, after which we discussed a few options with him and bargained down a price. We met John briefly as well. We mentioned we'd come back on a Saturday to purchase. The receptionist was not overly friendly or caring, although Gerry did a good enough job at making us feel welcome. The nice thing was that we did not feel pressured at any time to complete a purchase until we felt ready. On Saturday 28th, I originally went to another dealership with amazing reviews to see if I could get even better service (Plaza's to this point was good, but I heard elsewhere was exceptional) and - fingers crossed - a lower price. Though the other place did have a whole other level of professionalism and customer care, and despite the hours of work put in by my sales rep there, I ended up returning to Plaza Kia to make my purchase due to an unbeatable (according to the other dealership, an impossible) price. We had decided on the Rio 5-door SX with navigation. My first impression of Plaza Kia wasn't great; my calls were not returned within the time I was told they would be (from 20 minutes it was more than an hour and a half), I was interrupted on the phone by one of the managers (who, I realized later, does not mean to be rude, only attempts to relay information quickly), and the price I was quoted was not the price I could get. When I arrived to sort out the issue, the paper that was written up the week before was misplaced. Eventually they found it (my boyfriend's name was on it, not mine), so no big issue here. The reason for the price difference was because, although we had specified navigation from the start, Gerry had written down UVO (the system without Nav) - a considerable price reduction. As Gerry was preoccupied with another client - as he often is - Alex took over our sale and he gave us an amazing deal that was as close to the initial one as he could possibly go (really, it was a VERY good price). I caught him writing down "LX" model (although verbally he said 'SX'), to which he apologized and promptly corrected. These guys try to complete your transactions quickly - which I really appreciated - but this means sometimes mistakes are made. Thankfully, they're easy to fix and are corrected immediately. As a side note, I should mention I approached Gerry to confront him about his tardiness in responding to my call and to take up the issue of the vehicle price and document misplacement. Gerry handled my irritation beautifully; he was attentive, he apologized, he was friendly and did not attempt to evade the issue at any point. It was a quick and easy scenario and we moved forward with the correct information immediately. Despite this experience we enjoyed dealing with him and would do so again in the future. On Monday the 30th we found out I needed a co-signer for financing (I am a student with apparently no credit history). The problem is that we wanted the vehicle for Wednesday. Well, I have to say, this is when Plaza really showed its quality. Alex was quick to contact me to address the issue, and he patiently explained (more than once) what the issue was. He gave me possible solutions, and soon my boyfriend and I were back submitting a new financing application. This is when we met Jeannie, the Business Manager/Financing person. WOW she's amazing, and when supported by Alex they make a killer combo! Alex let us know they'd be looking for a vehicle, and although I pushed him to have it ready he was very honest/upfront about the reality of the situation (as he had been from the start), and he said we'd probably be looking at Monday. We appreciated his honesty and the fact that his style of communication does not include messing around with fancy sales talk; he's to-the point, 'this is what you get,' and focused on getting the transaction done promptly and to your satisfaction. Jeannie kept us up-to-date regarding every step of our application. She followed up on multiple obstacles and fought hard until she finally got us approved - nearly three hours after the dealership closed! Dealing with her made the whole situation not only easy, but super enjoyable; her adorable nature and determined, positive yet realistic approach made me want to continue the transaction even though it was technically not in our favour! The next day was a statutory holiday (Canada Day), and at the start of the day on Wednesday 2nd July I emailed Alex with a question. To my surprise, he responded VERY quickly with a concise and relevant response. I followed this with multiple emails (apologetically) with various questions and confirmations, each of which Alex responded to politely and with sound guidance (e.g. to get car first and do accessories later so as not to delay delivery). As it turned out, we were able to pick up the car that evening, the day we wanted to, and although the colour wasn't the one we wanted I think we like it better! Upon inspection of the vehicle (lights, body, navigation, odometer, a/c, glove box contents), we notice only a small hairline scratch on the driver-side mirror. Gerry immediately jumped into action to buff, clean and try to colour it in while we finished the paperwork with Jeannie. As it was a really minor thing, we told him not to worry about it - he had improved it already and we could colour it in ourselves later. He gave us a Kia touch-up marker in our colour at no cost. IN SUMMARY... Make sure they are listening to what you say and are writing down the details accordingly (as with any dealership), pay attention to detail when signing papers, confirming extras, and inspecting car (as always), and you'll be just fine. These guys worked hard to make sure we got what we wanted, at a price we were happy with, and they even threw in a couple of unrequested freebies to put the icing on the cake. Every single individual we dealt with was honest and upfront with us, even including information that was true yet not necessarily beneficial to them (e.g. about service being done outside of dealership, etc). Had it not been for a few recording errors and a little disorganization, we'd have given the customer service 5 stars. We'll be sending a friend back here in a few weeks to purchase his Rio. I'm confident he'll have the same positive experience we did. A side note, only a day in and we're LOVING our Rio5. What a fantastic little car, and the deal we were given by Plaza Kia - coupled with the relationship we have now built with the folks there - just make it that much better. We'll probably go back when our friend decides to buy just so we can say 'hi'! Thank you Plaza Kia! Elaine (and Armando) More

after buying here my forte 5 i have serviced a couple of times and always left with the sense that of an unfriendly service: they try to sell the package they have with out trying to understand where the pr times and always left with the sense that of an unfriendly service: they try to sell the package they have with out trying to understand where the problem is. I highlighted a couple of issue - although the car is brand new - and their reply, although polite in the form, has been always to highlight mine possible mistake, rather than try to investigate any car issue. I had different cars, different brands different mechanics and i must say I believe this is the first time i experience something like this. More