Planet Motors Inc

Stay away! !!! PLEASE Read before you buy! I purchased a 2019 landrover discovery with 80,000km from this dealership on Feb 6th and it broke down and left me s !!! PLEASE Read before you buy! I purchased a 2019 landrover discovery with 80,000km from this dealership on Feb 6th and it broke down and left me stranded on Feb 17th. I had it 11 days! I called the dealership immediately and the sales guy Nico told me that because I got a deal on the car that I’m on my own. He refused to let me tow it back to their dealership!!! The car went into limp mode and my partner felt it was transmission fluid issues. I asked my sales person if this had been inspected and filled up and he responded yes! I had it towed to the Landrover Dealership in Ajax. They gave me a scary quote stating the transmission had to be completely replaced. I called the dealership and sent emails/texts since they didn’t answer the phone. They said they wanted it towed to a “normal” mechanic. I did another tow even when planet motors refused to pay the tow fee and still refused to have my car back to their own on site mechanic. I towed it to Fast Auto Concepts in Oshawa where they informed me that the transmission had next to no fluid at all! This is why the car went into limp mode. I was also informed the NOX sensor had to be replaced. I am now out of pocket almost $4,000 plus my car is still in the shop and I used up all my CAA tow privileges. So here is the real kicker…..11 days I had this car. When I went to pick it up they didn’t get me to pay the balance there and stated they would send me the invoice for the balance. They transferred the car into my name and gave me the keys. Since this all happened they have now realized they didn’t send me the invoice. So instead of standing behind their vehicle like their website states I actually start getting messages from the sales person Nico threatening a lien on the car and repo by 5pm that day if I don’t pay the balance owed. When I refused to pay until my car issues were identified fully and a discussion about how to cover those costs for my nonfunctioning car I then get emails from the actual dealership owner Toni Sultzberg now threatening to call the police and charge me with car theft! Like I stole my own car from their dealership because they didn’t have me pay the balance when they signed the car over and handed me the keys. It was mind blowing. OMVIC is now involved and investigating. They call the dealership and can’t get past reception. The owner to this day has not picked up the phone for me either and only sends insulting, threatening emails. When trying to negotiate with Nico he actually texts that this isn’t his problem and that if the car had been sent to their own mechanic they could repair for less…..he wouldn’t let me send it back to them!!!! I was also told I must have put gas in my diesel!!! Nope! Oh and I must have turned the “shift knob” wrong and that must have messed up the car. No!!!! Transmission issues confirmed by 2 different mechanics. Still they refuse to acknowledge. When I asked about their website stating they stand behind their vehicles, 14 day satisfaction, 3 mth warranty on power train etc…..response back was that it wasn’t wrote down in the purchase agreement so they do not hold themselves to it! I was told I should have checked agreement before I signed to be sure it was included. Toni stated he has been in business for 25 years. How they are is beyond me if this is how they handle their customers and service after they take your $$$. I saw a past negative post by an AJ 2 mths ago. The response back from the owner screamed cover up, very condescending and he actually bashes their customer about credit. In the experience I just had and still living they seem good at twisting it around to play the victim so AJ….thank you for your honest review just as mine here just now. I have all text/emails to back up everything above. I feel your frustration because I’m living it right now. I’m already preparing for a response to mine in a way where they will have no accountability for their behaviour and somehow come out a victim More

The staff at Planet Motors is top notch. From the moment I arrived until we left the dealership with our new car a week later, the process was easy and stress free. The team gives their wo From the moment I arrived until we left the dealership with our new car a week later, the process was easy and stress free. The team gives their word and delivers on it. Truly, the best automotive buying experience I’ve ever had. Many thanks to everyone at Planet Motors! More

From day one the entire team was very professional, and attentive. Response was immediate to any questions or concerns. The process was seamless and painless ! Alex goes above and beyond the service levels attentive. Response was immediate to any questions or concerns. The process was seamless and painless ! Alex goes above and beyond the service levels you normally see in this industry. The delivery was organized and smooth with no hidden surprises ! More

WOW, Planet Motors team really care about you, I was truly educated on everything that I needed to know before making a decision, I never felt rushed, Alex wanted me to feel 100% comfortable first... ku truly educated on everything that I needed to know before making a decision, I never felt rushed, Alex wanted me to feel 100% comfortable first... kudos to Planet Motors More

Process was extremely smooth and easy, excellent customer services, Alex was so helpful, in less than 48 hours I had my vehicle parked in my driveway..!!! services, Alex was so helpful, in less than 48 hours I had my vehicle parked in my driveway..!!! More