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Pfaff Mazda


347 Lifetime Reviews

2340 AutoMall Ave, London, Ontario N5V 0B4
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Top Reviewed Employees

Mallory Campling at Pfaff Mazda

Mallory Campling

Sales Manager
Billy Hall at Pfaff Mazda

Billy Hall

Sales Consultant
Jasmine Vegso at Pfaff Mazda

Jasmine Vegso

Business Manager
Daniel Strocki at Pfaff Mazda

Daniel Strocki

Sales Consultant

Latest Reviews

July 03, 2019

"Excellent first-time experience"

- M. Torrens

From the first email contact with Ben at Pfaff Mazda requesting information on a pre-owned Mazda 3, to the final "Farewell" when I drove off the lot, my experience with Ben's patience, friendliness, knowledge and courtesy was impressive. Ben was prompt to answer my questions, to set up an appointment, and made the sales process straightforward without unwanted pressure. Ben is a young professional with a bright future ahead. Ben has the qualities required to make the process feel that it is not all about "making the sale". For my first visit, I spent 3 hours asking questions and driving a couple cars. I was impressed with Ben's willingness to consider my vehicle needs and his patience with a long first visit. I confidently recommend Ben Emeny as a product advisor who is respectful, knowledgeable, and a pleasure to deal with.

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Employees Worked With

Ben Emeny

June 24, 2019

"Worth the trip from Sarnia"

- esmith

We purchased a 2016 Mazda 3 from Ian McPherson.I have to say everything about our experience at Pfaff Mazda was excellent. Ian is a knowledgeable, professional and friendly salesperson. He believes in his product. He listened to us and was very helpful and accommodating. The car was impeccably detailed and in new condition. Jasmine was also excellent to deal with in the finance office.

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Employees Worked With

Other Employees : Not sure who detailed our car but excellent job! Thanks!

May 03, 2019

"Unacceptable customer service for oil change"

- Mazda

I made an appointment for an oil change for Friday, May 3, 2019 at 10:15am with shuttle back to work. I arrived at exactly 10:13am. I asked if it would take less than a hour, I could wait, otherwise I would need a ride back to work. I was told it would take more than an hour, so I said I will need a ride back to work. I was told to go wait in the waiting room and someone would come in to shuttle me back to work. I waited in the waiting room for 15 minutes and no one came out to get me. I went in to look in the shop area and saw that my vehicle was removed so I thought it was being serviced. I continued to wait. At 11:15am I went into the shop to see if service was completed. I said since no one came to get me, that the oil change was completed. Service advisor said he thought someone had come to get me to shuttle me back to work. I said no one came to get me. Said oil change has still not been completed. He apologized, said he thought someone had taken me back to work. He said would get someone to shuttle me back to work. I told him I didn't have any more time today, to give me my car, which was just sitting in the lot.

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Employees Worked With

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Photos & Amenities

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free Loaner Cars
  • Free WiFi
  • Shuttle Service
  • Television
  • Pet Friendly
Pfaff Mazda, London, ON, N5V 0B4