Pfaff Audi

Ab and Pfaff Audi were recommended by someone we trust in the automotive business and everything we talked about was executed. Ab suggested to us that a 2012 vehicle would be a better option for us as the ve the automotive business and everything we talked about was executed. Ab suggested to us that a 2012 vehicle would be a better option for us as the vehicle is now stock loaded and the price had dropped. This type of honesty and foresight is extremely appreciated. We were updated as to the car's location and when the estimated arrival would be. A small die-cast audi toy on display was coveted by my 8 yr old son when we first dropped by to see Ab and as we left Ab promised that when we would drop in to pick up our vehicle, the toy car would be there for my son. That was over a month ago. Sure enough the toy was inside much to his delight. Small touches like that go a long way. The whole new car buying experience was what we expected it to be and much more. Highly recommended! Looking forward to many years with our new ROCKET! Thanks. steve More

Awesomely friendly and approachable dealership, sales and service agents. Very helpful in arranging alternate transportation when necessary. Dealing with Jacquie was a pleasure. She took care of everythi service agents. Very helpful in arranging alternate transportation when necessary. Dealing with Jacquie was a pleasure. She took care of everything. Actually made buying a car fun for a change. Go see her. More

Car Mechanics tend to have a negative stigma that I believed to be true until around 6 years ago when I first met Shaun at Phaff Audi. I believe his ability to build relationships with your customers believed to be true until around 6 years ago when I first met Shaun at Phaff Audi. I believe his ability to build relationships with your customers not only puts customer at ease but more importantly you feel like he genuinely cares about your experience. He gives a new definition to the phrase “world class service” I also think it’s important to identify the very professional and understanding Service Manager; Mark that is always willing to hear a customer’s concern and never makes one feel like their business is not appreciated. “Bravo” Phaff Audio for your exceptional employees you have in Shaun and Mark! Omar Thomas More

So far it has been a pleasure dealing with the staff at Pfaff Audi Vaughan. I bought my A4 from Jacqueline Abdo, who impressed me with her knowledge about the vehicle and it's capabilities and options. S Pfaff Audi Vaughan. I bought my A4 from Jacqueline Abdo, who impressed me with her knowledge about the vehicle and it's capabilities and options. She pulled out all the stops during my purchasing period. Her level of customer service is amazing. Every time I return to the dealership, she's always there to chat or answer any questions I may have. Thank you Jacqueline. Out of all the service advisers I've had over the years, Shaun Hedrick is definitely the nicest and most knowledgeable. He doesn't try to "upsell" you on things you don't need and I appreciate it very much. It's because of this "don't screw the customer attitude" that I will continue to use Shaun and Pfaff Audi Vaughan for my service appointments. At Pfaff, I never have to worry whether or not my car is in good hands, because it is. I definitely appreciate the incredible customer service I receive at this dealership. Shaun you're incredible, Thanks! More

My overall experience with Jacqueline Abdo, Sales, at Pfaff Audi has been excellent. She is always responsive and very helpful. Extremely knowledgeable with regard to product. I would strongly recomme Pfaff Audi has been excellent. She is always responsive and very helpful. Extremely knowledgeable with regard to product. I would strongly recommend her to anyone looking to purchase, lease a new or used vehicle. Audi by far is a great car and a great experience. More

THE ENTIRE EXPERIENCE OF PURCHASING THE VEHICLE WAS COMPLETELY PROFESSIONAL AND FRIENDLY AT THE SAME TIME. ALL QUESTIONS WERE ANSWERED IN A CLEAR AND EASY TO UNDERSTAND MANNER. COMPLETELY PROFESSIONAL AND FRIENDLY AT THE SAME TIME. ALL QUESTIONS WERE ANSWERED IN A CLEAR AND EASY TO UNDERSTAND MANNER. More

The service at PFAFF Audi was impeccable. Information requested was provided promptly and all staff members were friendly, approachable and helpful. Specifically, Johnny Forgione provided assistance with requested was provided promptly and all staff members were friendly, approachable and helpful. Specifically, Johnny Forgione provided assistance with the arrangements for the lease of my 2011 A5. I was treated with a professionalism that is rare to find these days. My entire experience at PFAFF Audi was pleasant and I would highly recommend Johnny Forgione and the PFAFF Audi dealership to friends/family interested in purchasing/financing an Audi! More

my experience at Pfaff Audi was very pleasent. Friendly atmosphere with Great hospitality, honest and willing to meet any need you desire in buying a car! The staff is great, helpful and they make you feel atmosphere with Great hospitality, honest and willing to meet any need you desire in buying a car! The staff is great, helpful and they make you feel very comfortable with no pressure and that was important to me!! 10 out of 10 More

I'd like to thank Dave, Jeff, Lori for delivering such wonderful experience for me in purchasing my A4. In a time of much distress having had a poor exp. with Audi downtown, the staff at Pffaf Audi manage wonderful experience for me in purchasing my A4. In a time of much distress having had a poor exp. with Audi downtown, the staff at Pffaf Audi managed to turn it around & make it a truly positive experience with their attention, pleasant & professional demeanor. I received a call within one hour of having a tel discussion with Dave to refer me to Jeff, a highly skilled & knowledgeable sales person, who found my desired car in no time and arranged for timely delivery. His warm and friendly attitude made it so much easier. He took his time to explain various auto options, fin options, provided knowledgeable advice & info. Also, upon delivery the detailed intro to my white A4 & going thru all features even though I was rushing through it, but he ensured I knew all features before driving off. The two xxups after the purch & within one wk also extremely impressive. Lori's pleasant with her warm smile, and fantastic service delivery and efficiency made the steps that much easier. Also a Thank you to Steve, Sr Mgr who arranged transportation without any questions, when I was stuck at VW dealership after dropping off my old lease to arrange for pickup bk to Pfaff Audi. I'm in sales myself and the ease & flow at which this transaction was done that made me feel so happy & at peace, confirms all I'd heard of Pfaff and being #1 in Service. I've already been sharing my experience with family & friends and getting the Pfaff name and my team who helped me out there! The staff are I work with RBC Royal bank, where Service, building strong relationships, honesty/integrity, warmth & enthusiasm are essentials for attracting new & existing business, and I'm so happy to have received all elements from Pffaf as a customer. It's definitely worth the drive from downtown to your location, without any hesitation, for all future maintenance. I'll see if I can get my friends who also own Audi's to start coming there as they lost big time by going to the wrong dealership. arbella More

This dealer is the best Audi Dealer in Ontario. They have honest and friendly sales and service staff. I purchased 2 audi's and serviced 3 with the dealer. Shawn in Service always take care of me and the sal honest and friendly sales and service staff. I purchased 2 audi's and serviced 3 with the dealer. Shawn in Service always take care of me and the sales team is awesome. More