I bought my car from this dealership, and my experience with the sales team was positive. The Service team, however; is the opposite.I have taken my car there 4 times now for the same issue and they have failed to fix it, but proceed to tell me they have. Every time I go there I leave with more issues than I went with.
They are poor listeners, poor communicators, and the service staff that have worked on my year old car have not offered any solutions other than, "huh, that's weird".
Just don't go here. It is a waste of time. Bank Street Kia is open on Saturdays for Service appointments and I guarantee you it is worth the 2 hour drive from this area to avoid dealing with this dealership.