Pathway Hyundai

The commercial/sales customer service has been extremely unresponsive and disengaged while I was dealing with my palisade lease buy out. By a very wide margin, this has been the worst experience I've had w unresponsive and disengaged while I was dealing with my palisade lease buy out. By a very wide margin, this has been the worst experience I've had with any dealer in Ottawa to date. More

My vehicle (2017 Hyundai Santa Fe Sport AWD) was at this dealership for several weeks for a repair covered in part by an extended warranty. The car was released to me on October 31, 2025. Immediately aft dealership for several weeks for a repair covered in part by an extended warranty. The car was released to me on October 31, 2025. Immediately after pickup, I noticed: A persistent low battery warning on the dashboard The oil change reminder was not reset despite servicing The windshield washer fluid was not working These issues were reported to the dealership multiple times and I was told the battery warning was “normal” and would resolve. On the fifth day after release, while driving to work with my wife in the vehicle, the car stalled in the middle of the road, creating a serious safety risk. The vehicle had to be towed back to the dealership at my expense. During towing, the operator pointed out that the battery was loose. Back at the dealership, I was informed the alternator was now damaged and required replacement. The alternator repair was billed to my extended warranty, and I had to pay out of pocket for a new battery, in addition to towing costs. From my perspective, the sequence of events—issues immediately after release, repeated reports being dismissed, and a subsequent roadside breakdown—raises serious concerns about the quality of the initial repair and post-repair checks. I sent a formal demand letter requesting reimbursement of my out-of-pocket costs (towing and battery). The dealership has not responded. I also sought legal advice. I was advised that while there may be a basis for a claim, the cost of litigation and difficulty in quantifying non-pecuniary damages would likely outweigh the financial recovery. For that reason, I did not proceed with a lawsuit. I’m posting this to document my experience. If you use this dealership, I strongly recommend: Carefully inspecting your vehicle before leaving Following up immediately on any warning indicators Getting a second opinion if something doesn’t seem right More

I purchased a 2023 Kona in February. I made it clear several time that i did not want extended warranty or insurance. The Finance Manager kept fine tuning the interest rate, payment, a I made it clear several time that i did not want extended warranty or insurance. The Finance Manager kept fine tuning the interest rate, payment, and told my my financing was tied to these add-ons, which turned out to be false. I felt pressured and ended up signing the agreement. I contacted the sales manager and was basically told that she followed a clear process and the agreement could not be ammended. Spend $6k more than what I wanted, with no accountability on their part. On the up side, Michael, my sales rep was excelent. Courtious, respectful and supportive. Beware of high pressure sales tactics. More

What should have been a straightforward purchase turned into a very disappointing and misleading experience. I was very clear from the beginning that I wanted a clean deal with no unnecessary add-ons an into a very disappointing and misleading experience. I was very clear from the beginning that I wanted a clean deal with no unnecessary add-ons and the lowest possible total financed amount. Instead, the focus kept being on slightly beating another dealer’s payment rather than actually improving the structure of the deal. One of the most frustrating parts was how the refund on my existing Hyundai Protection Plan / warranty was presented. The impression I was given was that I would need to purchase a new, more expensive warranty product in order to properly make the refund work within the deal. After comparing elsewhere, another Hyundai dealer was able to handle the exact same situation much more transparently and simply by structuring the deal properly and offering a lower-cost option instead of pushing a more expensive product. That made it hard to trust that the advice I was being given was actually in my best financial interest. In the end, another Hyundai dealer was able to reduce my total financed amount by roughly $5,000 to $6,000 while also keeping the deal much cleaner and more transparent. That showed me that what I had asked for was possible all along. As a returning customer, that was frustrating to realize. My advice to others: do not focus only on the payment. Always ask for: • total amount financed • interest rate • full breakdown of add-ons • what is actually optional • how refunds, warranties, and credits are actually being applied A good dealership should help customers understand the full financial picture, not just sell a payment More

Chris and Alex are amazing, they made my purchase so easy , love my new kona , love my new kona More

Before visiting Pathway Hyundai in Ottawa on March 7th, I spent several hours negotiating via text for a used 2025 Elantra. Immediately upon arrival, I was told another customer was interested in buying t spent several hours negotiating via text for a used 2025 Elantra. Immediately upon arrival, I was told another customer was interested in buying the vehicle. Since this was my first time driving this model, I insisted on a test drive before making any decisions. Before my test drive, I offered to have my driver’s license verified or copied, but the sales representative declined. While I hold a valid license, I am concerned that allowing a test drive without verifying a license does not follow standard safety and insurance procedures, and could pose a liability risk. I then drove the vehicle through a mix of highways, arterial roads, and residential streets in rainy conditions to properly evaluate the vehicle’s performance. I also throughly inspected the exterior and undercarriage, as well as testing the vehicle’s tech features. During the drive, I received a text from the sale’s rep saying “car just sold”. From the time I received the text until I returned the car and left, the sales rep did not show or offer any other vehicles. After investing over two hours of travel time, I walked out feeling disrespected and dismissed. After I left, the sales rep texted about the length of my test drive, which I interpreted as annoyance. While selling to the first signing customer is legal, the subsequent behavior of the dealership, in my opinion, was unprofessional. Despite the sales rep claiming 15 years of experience, in my opinion, the handling of this interaction fell far short of the integrity, tact, and judgment one would expect. If you value transparency, internal dealership communication, and respect, I strongly caution against doing business with this dealership. More

I am extremely disappointed with my experience at this dealership. During the sales process, I was verbally promised that new brakes would be included with the vehicle. Unfortunately, that promise was not dealership. During the sales process, I was verbally promised that new brakes would be included with the vehicle. Unfortunately, that promise was not honored after the purchase. When I attempted to address the issue and find a reasonable solution, I was met with rudeness and was told that I was lying. Instead of working toward a fair compromise, the staff were unwilling to take responsibility or even have a constructive conversation. I understand that misunderstandings can happen, but professionalism and customer service should always come first. Being dismissed and accused rather than heard was very disappointing. I would encourage anyone considering this dealership to ensure that all promises are clearly documented in writing before moving forward. Or better, stay as far away from this dealership as possible. More

As soon as we got there attended by crystal, infrastructure looks good but her breath stinks so bad may be keeping a mouth fresherner would help. infrastructure looks good but her breath stinks so bad may be keeping a mouth fresherner would help. More

I recently bought a brand-new car from this dealership and was promised a free first oil change as part of the deal. Even though the dealership is an hour away from where I live, I made the trip specifica and was promised a free first oil change as part of the deal. Even though the dealership is an hour away from where I live, I made the trip specifically because this offer could only be redeemed here. When I arrived, I was suddenly told the service wouldn’t be free. I reminded the staff member in the garage about the original promise, and he didn’t argue with me, which made me assume they would honour it. Instead, after the service was completed, I was charged the full price. This experience was extremely disappointing. I drove an hour expecting the dealership to stand by its word, and they simply did not. Be cautious… they failed to honour their own promise, and I would not want others to go through the same frustration. More

Taylor was amazing! She was very thorough and so reliable in helping me get my Ioniq Hybrid Ultimate! She really knew her stuff when it came to everything about the vehi She was very thorough and so reliable in helping me get my Ioniq Hybrid Ultimate! She really knew her stuff when it came to everything about the vehicle and I couldn’t have asked for a better dealer in helping me get my first car! More