Parkway Honda

Just bought Honda Civic from parkway Honda, had a good experience while dealing with Puneet Batra got a really good deal experience while dealing with Puneet Batra got a really good deal More

First rate experience at Parkway Honda. In this time of low inventory and exceptionally high prices throughout the industry, we were pleased to find a dealer that provided a great product a In this time of low inventory and exceptionally high prices throughout the industry, we were pleased to find a dealer that provided a great product at a competitive price. The salesperson, Yen, was friendly, thorough and excellent to work with. More

It is really annoying that I am writing this review. I went to Parkway Honda on 17th June as my sunroof for Honda Civic Ex 2021 model was not working properly. I was told that I have to keep my car at t I went to Parkway Honda on 17th June as my sunroof for Honda Civic Ex 2021 model was not working properly. I was told that I have to keep my car at the service center for the whole day. I went back by public transport as I had my work on Friday. In the evening I called them as it was getting closer to the closing time and I had not received any feedback from them, I was told that the motor is faulty and they have to order a new motor. I booked another appointment for Friday, June 24th, but I requested a replacement vehicle as I had to go to the office and the technician works only on the weekdays. I called 4 times between this time to confirm if the replacement vehicle would be available because I did not want to go there and was told that they cannot provide me with the replacement vehicle. Each time I was told that they will call me back and confirm the availability but this did not happen. Therefore, I shifted my appointment to Tuesday, June 27th hoping that it is a weekday and getting a replacement vehicle would be easier. I had some things come up at the office so I canceled my appointment on Monday, June 26th and asked them to book any weekday between July 4th to July 8th whenever they can confirm that I would get a replacement vehicle. I was once again told that they would call me back and let me know the time. Once again after calling 6-7 times, speaking to a new service representative each time she says " She will talk to Melisa who is dealing with my case and will give you a call". To date, I have not received a single input or a single call from the service department regarding the service appointment. This is so frustrating as I am taking out time from my busy day to call them and they can not even confirm the availability of a rental car. The communication is so much worse within the departments that the simple problem of fixing the motor of the sunroof has taken over 20 days and still has not been fixed. That is a very poor and unorganized way of working and is so frustrating. It feels like I am talking to a robot who just listens and has particular answer sets that keep on repeating each time without any response. I am sorry if I am sounding rude, but believe me what your service department is doing by not calling me back and giving me an answer after I have called 5-6 times (check the record), is ruder than I am. Also, I do not want to point out names here, because I understand everyone is busy, but at least take some time out for someone who has called you a couple of times. More

Yen (and I guess her boss) made anything possible to help us with our car exchange, even if Honda Canada was not very helpful and was delaying the delivery almost from week to week. If it wasn't the Parkway us with our car exchange, even if Honda Canada was not very helpful and was delaying the delivery almost from week to week. If it wasn't the Parkway Honda team we would definitely had change our Honda CR-V with another make/model. More

The environment is great, the service is great and friendly employees. I am happy from the dealership. friendly employees. I am happy from the dealership. More

Our dealer Prashant was super friendly and helpful throughout the process. Thank you for the wonderful experience. throughout the process. Thank you for the wonderful experience. More

Excellent service received by Yen Nghiem at Parkway Honda. Yen has been very professional and understanding throughout my frustration with the multiple delays in the delivery date. Honda. Yen has been very professional and understanding throughout my frustration with the multiple delays in the delivery date. More

Daughter Yen is very cooperative, guided me very patiently, in very nice way, and I appreciate her and very happy, comfortable and satisfied. patiently, in very nice way, and I appreciate her and very happy, comfortable and satisfied. More

Thank you Yen of Parkway Honda. A definite pleasure dealing with you as you made my shopping experience flow with ease and humor. Yes, I do love my new Honda Civic - beautiful ca A definite pleasure dealing with you as you made my shopping experience flow with ease and humor. Yes, I do love my new Honda Civic - beautiful car, and beautiful sales rep. More

I was very delighted to have had the purchase experience with Puneet . He was a very respectful , professional and responsive person I was happy to deal with . He answered all of my calls properly , explain with Puneet . He was a very respectful , professional and responsive person I was happy to deal with . He answered all of my calls properly , explained details properly and worked hard to get my offer accepted .I can't thank him enough for his support and sure he was a reliable contact I would always be delighted to come back to in any future dealings or when referring others . Thank you Puneet , thank you Parkway Honda . More