Parkway Honda

Rude Sale Manager - BEWARE! I was looking for deals on a Honda 2015 Odyssey and I noticed that on the Parkway Honda website there was a $5000.00 cash rebate incentive for only Ho I was looking for deals on a Honda 2015 Odyssey and I noticed that on the Parkway Honda website there was a $5000.00 cash rebate incentive for only Honda 2015 Odyssey. I had confirmed with the online chat on the website that this deal was valid. I provided my contact information to Parkway Honda. The next day I got an e-mail saying they made a mistake and that it was incorrectly advertised online and they would honour the deal. The dealership quickly corrected the problem, but I still had a screenshot of the error they posted. I sent them the information along with the price I wanted to pay for the van. After a few e-mails back and forth, they were only basing this discount on the MSRP pricing, which in my first e-mail I wanted to paid the dealer invoice price, but the deal was going to be even more expensive then getting the Honda 2015 Odyssey at another Honda dealership. Which in the end, it was not really a deal at all. Mr Harold Mark was pretty rude over the phone and not only did he say "I won't sell you a car at a loss" he made me feel as though I was at fault. Even though the dealership made the mistake on falsely advertising a discount that was not available and provided incorrect information to the general public. Mr Harold Mark, just kept insisting that MSRP is the ONLY price that he can sell me the Odyssey at with the discount and no more discount will be allowed. Given this horrible sales experience, I don't think I will ever purchase a Honda and especially at this dealership. Just be very careful of purchasing any cars here. If they can't get you to pay the MSRP pricing then the dealership won't sell you a car and tell you get lost and on top of that make you feel bad on your way out. Trying to cover your mistake by using the MSRP pricing and pretending to say you are honouring the discount and correcting the problem is just plain wrong. Stay away from this dealership if you can at all cost. More

Incredible experience We consider ouselves very lucky to have been assigned to a salespserson as good as Jay. We have fou d Jay to be most competent and helpful, while sho We consider ouselves very lucky to have been assigned to a salespserson as good as Jay. We have fou d Jay to be most competent and helpful, while showing a high professional standard through all our shopping experience. He did explain to us all options that helped us make a decision with respect to the car we selected. Further he patiently and thoroughly explained to us the complicated innards of our newly-acquired Honda V6. Also important to us was the fact that Jay performed all these tasks with a big smile on his face. When the lease is up on this care we will definitely want to have Jay help with the next options. More

rate sales rep My experience with the dealership are by far excellent and quite rewarding. Thanks to the staff especially to Ms de Castro who personally help me out My experience with the dealership are by far excellent and quite rewarding. Thanks to the staff especially to Ms de Castro who personally help me out in choosing the right car for me. More

Outstanding customer service Dilip was very helpful and informative during the purchase of our vehicle. He was friendly, funny and easy to work with. He provided excellent and pro Dilip was very helpful and informative during the purchase of our vehicle. He was friendly, funny and easy to work with. He provided excellent and prompt service when needed. We would definitely return when we're ready to buy another vehicle. Thank you to all the staff at Parkway Honda for your assistance. More

Best choice made easy I came to this dealership to shop around the best vehicle for my family. This dealership was the best so far I have visited, greeted with a smile and I came to this dealership to shop around the best vehicle for my family. This dealership was the best so far I have visited, greeted with a smile and welcome from the people around. Leila was able to help me out on my decision in just a short time. Awesome! More

The business department at that location is Hi, after buying two cars from that location, i moved to the US and i requested to refund the Honda plus that's not valid in United States, they ac Hi, after buying two cars from that location, i moved to the US and i requested to refund the Honda plus that's not valid in United States, they accepted and i start dealing with Cory (Finance) but he left for another job and before we completed process my request. i get the contact information of the person taking over and it been almost a month trying to reach out to that person, leaving voicemails sending emails no answer, looks like as soon as they get your money don't bother going back to them is you have anything. something to keep in you mind when buying from them. More

Responsible sales is what you needed! Leila provided an excellent customer service experience in helping us to sell the vehicle where I purchased from Parkway Honda. she is very informativ Leila provided an excellent customer service experience in helping us to sell the vehicle where I purchased from Parkway Honda. she is very informative, patient, and keen in helping to answer all questions. Would definitely come back to buy another vehicle. Keep it up. More

Not trustworthy I got a new car from Parkway Honda last December. On their sales survey I indicated that I may not be going to Parkway Honda to service my Car as it i I got a new car from Parkway Honda last December. On their sales survey I indicated that I may not be going to Parkway Honda to service my Car as it is a little far from my home. Some one from Parkway called me and asked me to try their service by offering me a free oil change. When I went there for service they gladly accepted my car honoring the free oil change offer and waived the fee. Once the service is done they came back to me saying they cannot honor the offer because there is no note on their file indicating the same. Why didn't they say this when they accepted the car ? These guys are not trustworthy. Customers please don't get overwhelmed with their high rating, it is just their tactic. A customer gives a better rating just because he trusts the company and if the company doesn't reciprocate the same it doesn't stand good. I didn't mind paying for my service but they could have been transparent with me about this upfront rather than revealing it once the service is all done. I was indeed considering doing the extra mile drive every time if I'm happy with the service, but not anymore. More