Parkway Ford Lincoln

**Warning: Deceptive Practices and Zero After-Sales Service** I'm writing this review to strongly advise anyone to avoid this dealership. My experience was an absolute nightmare, defined by a comple Service** I'm writing this review to strongly advise anyone to avoid this dealership. My experience was an absolute nightmare, defined by a complete lack of after-sales support and highly deceptive sales tactics. During the signing process, they added a **$4,500 extended warranty** and a **$1,500 anti-rust treatment** to the final contract without my knowledge or consent. When I asked for a clear breakdown of these costs, the salesperson flatly refused to provide the information, insisting I sign the entire document first. This blatant lack of transparency is a clear attempt to pad the final price. This dealership's approach is dishonest and will cost you extra money. Save yourself a massive headache and go elsewhere to buy your car or truck from a dealer you can trust. More

Just purchased a 2022 Lincoln Nautilus from NIK IDE sales consultant. He is the best! So friendly, easy going and relaxed. He put me at ease to make this purchase. Very thorough, ensured I was comfortable w consultant. He is the best! So friendly, easy going and relaxed. He put me at ease to make this purchase. Very thorough, ensured I was comfortable with a full tutorial of the new car. Elisha in Finance was very helpful and friendly. A pleasure! She made it fun!! Thank you Nik and Elisha for a wonderful experience. They both make you very special and valued customers. Joanne and Bruce More

If I could put zero stars I would. I don’t write many negative reviews but trust me and DO NOT buy anything from Parkway Ford. My wife and I bought an SUV for my daughter in April. We I don’t write many negative reviews but trust me and DO NOT buy anything from Parkway Ford. My wife and I bought an SUV for my daughter in April. We were told there were two keys by the sales rep Omar. After weeks of being told the second key was “in transit” from another dealership we were promised a second key. After some back and forth Omar stopped responding to my wife. We called the dealership and both Omar and the manager refused to call us back. I attended in person and the manager again refused to see me. The customer service rep apologized and told me the key would be ready next day or early the next week. After no call I attended and was told that I would need to make an appointment to have a key made and it would only take an hour. Needless to say Im already two and a half hours in and am still waiting for the key! It’s the end of July. Do yourself a favour and buy a car somewhere else. These people lie and aren’t even good at it. The goal is to frustrate you until you give up and they save $150 making you a new key. Absolutely the WORST customer service I’ve ever experienced. More

Great experience at Parkway Ford! From the people at the front desk, to the finance department, to sales contact-Nik Ide- my purchase was stress free. Nik is friendly, knowledgeable From the people at the front desk, to the finance department, to sales contact-Nik Ide- my purchase was stress free. Nik is friendly, knowledgeable, & helpful. Afterwards he followed up with a courtesy call. More

Great service great people always fast and efficient service. Easy to book an appointment . Will be back again! service. Easy to book an appointment . Will be back again! More

Been with them for 15yrs now, no need to go anywhere else’s great sales man and fast and print service else’s great sales man and fast and print service More

I've had the pleasure of knowing John French for the past seven years, and I can confidently say that he is not just a car salesperson but a true automotive ally. Over the years, John has been instrumental i seven years, and I can confidently say that he is not just a car salesperson but a true automotive ally. Over the years, John has been instrumental in helping me with the purchase of not just one, but three different vehicles. His dedication to his craft and commitment to building strong relationships with his clients sets him apart in the industry. What truly stands out about John is his unwavering commitment to excellence. Every interaction with him has been marked by professionalism, courtesy, and an unmatched level of expertise. From the moment I first met him, it was evident that he takes immense pride in what he does, and his passion for his work shines through in everything he does. But perhaps what I appreciate most about John is his genuine and personable nature. Despite his extensive knowledge and experience in the automotive industry, he remains incredibly down-to-earth and approachable. He takes the time to truly understand his clients' needs and preferences, and he works tirelessly to ensure that every aspect of the car-buying process is tailored to their specific requirements. What sets John apart from other salespeople is his ability to build lasting rapport. Over the years, he has taken the time to get to know me on a personal level, and our interactions have transcended the typical client-salesperson dynamic. He doesn't just see me as a customer; he sees me as a valued individual, and his genuine care and concern for my satisfaction are truly commendable. But perhaps what I admire most about John is his unwavering commitment to going above and beyond for his clients. Whether it's staying late to accommodate my schedule or going the extra mile to ensure that I get the best possible deal, John consistently exceeds my expectations in every way. In short, John French is more than just a car salesperson; he is a trusted advisor, a reliable confidant, and a true friend. His professionalism, personable nature, and dedication to his clients are second to none, and I consider myself incredibly fortunate to have had the opportunity to work with him over the years. If you're in the market for a new vehicle and want an experience that goes above and beyond your expectations, I wholeheartedly recommend reaching out to John. Trust me; you won't be disappointed. More

I was extremely pleased with my experience with this particular dealership. Everyone was friendly, polite, helpful - in particular, my salesperson, Nancy Jelica. She was professional and personable an particular dealership. Everyone was friendly, polite, helpful - in particular, my salesperson, Nancy Jelica. She was professional and personable and went out of her way to provide me with a wonderful buying experience. More

I find it very hard to deal with a dealer who claim to take complaints seriously but never act on them. I also find their ignorance over new technology in vehicles astounding. Their condescending attitude take complaints seriously but never act on them. I also find their ignorance over new technology in vehicles astounding. Their condescending attitude when explaining problems stuns me . All said and done ford Canada customer service recommended I go to another dealer . More

While in for service I mentioned that my trailer brake warning came up the diagnosis was if it doesn’t come back don’t worry . I’m sorry to complain , in spite of the fact that they take all complaints se warning came up the diagnosis was if it doesn’t come back don’t worry . I’m sorry to complain , in spite of the fact that they take all complaints seriously they don’t apply them. Fault codes come up for very specific reasons and a trailer brake fault when towing my trailer if I was going downhill would quite likely lead to burning my brakes out or even crashing my truck and kissing my trailer good by . Don’t worry is not a good answer and I am justifiably angry over that answer. Their professionalism and customer service needs a great deal of improvement. When I tried to raise this issue with the service manager there was no reply. More