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Palladino Honda
Sudbury, ON
41 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 12 service reviews
May 08, 2026
We just had our 2021 CRV tires changed from winter to summer, as well as a B service, brakes inspected ,and oil changed. Our service representative was Zander. Everything was done on time as promised wi summer, as well as a B service, brakes inspected ,and oil changed. Our service representative was Zander. Everything was done on time as promised with excellent communication. More
by alanarkilander
Employees Worked With
Zander
July 29, 2025
best service department possible. sales is great too! Nothing but the best service. Multiple loaner vehicles to help support my busy work life. Warranty claims are processed FAST and sales is great too! Nothing but the best service. Multiple loaner vehicles to help support my busy work life. Warranty claims are processed FAST and easy and the staff never forgets to give me a smile. best part is the have even got me in as soon as same day when I have vehicle has problems. Would highly recommend. More
by Belly
Employees Worked With
marylin
June 03, 2025
Don't. .. just don't! Save yourself a significant amount of time, money and aggravation and avoid this dealership at all costs. I will simply not purchase an .. just don't! Save yourself a significant amount of time, money and aggravation and avoid this dealership at all costs. I will simply not purchase another Honda product because it would mean that I would have to deal with the Palladino Honda service department. Multiple visits to make the same repair, unfiled warranty claims, zero response to verbal requests, voicemails etc. All of this alongside a grotesque list of upsells on each and every visit. More
by Jason B.
Employees Worked With
Each and every person associated with the service department.
March 18, 2025
I purchased a Honda, not a "Palladino" car. Let me explain. I had a serious issue with my vehicle, so I took it to Palladino Honda in Sudbury, the nearest dealership to my workplace. When I ar Let me explain. I had a serious issue with my vehicle, so I took it to Palladino Honda in Sudbury, the nearest dealership to my workplace. When I arrived, my car’s engine wouldn’t turn off. I went inside at 5:10 PM and explained the situation, even showing pictures. I simply asked if someone could take a quick look since the engine was still running. Without checking with the mechanics, the representative immediately said no. After I insisted, she reluctantly went to the service area, where I clearly saw mechanics still working. Yet she returned, now irritated, and told me no again. When I asked what I was supposed to do, she bluntly said to leave my car overnight and wait until the next day. I hadn’t even parked properly, but she didn’t care. Instead, she prioritized another customer before finally sending someone (NOT A MECHANIC) to check my car. The person briefly looked at it and told me to just leave it as it was. If that was the response, why make me wait? My wife, who was with me, asked me one question that still haunts me: "Why did you buy a Honda if this is the customer service they provide?" I had no answer. The next day, they told me I needed to pay for a new battery, while Honda would cover the alternator. When I asked how long the repair would take, I got no clear answer. I politely mentioned that I could request a rental if they couldn’t guarantee a completion time. The response? "We do not have any vehicles." The tone made me feel like I was begging instead of requesting a basic courtesy. I had no choice but to take taxis to work for multiple days. They vaguely said parts "might" arrive by Tuesday but weren’t sure. Finally, I got a call saying my car was ready. When I arrived, they handed me a bill charging me for the battery and additional labor. I asked what caused the issue and was told, "The alternator was faulty. Nothing to do with you." So I asked why I had to pay for a battery that died because of Honda’s defective alternator. The response? "Yes, you have to pay." Then I noticed labor charges and questioned why I was paying for labor on top of a $300 battery caused by their faulty alternator. The advisor rudely said, "We are not charging you for the alternator." Of course not—Honda was covering it. But I was still stuck paying extra because of Honda’s failure. With no choice, I paid. Before leaving, I said, "My biggest regret in life is buying a Honda." To my disbelief, the service advisors laughed at me as I walked away. Yes, they laughed. This was the worst dealership experience I have ever had. No customer service, no accountability, just outright rudeness. Instead of treating customers with respect, Palladino Honda treats them like a burden. If you're considering buying a Honda, DO NOT go to Palladino Honda in Sudbury. They’ll take your money, disrespect you, and leave you full of regret. Absolutely disgraceful. When I bought my Honda, I even referred my friends and family to buy one. In fact, my friend actually purchased a Honda based on my recommendation. After this experience, I will never, ever buy a Honda again in my lifetime. I will also tell everyone I know—buy anything, but not a Honda and never from the Palladino Group. More
by Fardin Ahrar Latif
Employees Worked With
Christine Nault
January 23, 2023
Jan, 11/23 I called Honda Canada about my seat belts retracting slowly. They sent me an email saying that I needed to get a diagnosis done. So I booked and appointment with Palladino Honda se retracting slowly. They sent me an email saying that I needed to get a diagnosis done. So I booked and appointment with Palladino Honda service department for Jan16/23 at 1:00 P.M. was a 1 hour appointment at no charge and came with a free multi point inspection. I did get my car back in about 1 hr. and 10 mins. There report on the seat belt issue was that they uses a silicone spray on the belts and that seem to make them retract a bit faster but because the age of the vehicle if it happened again they recommend replacing them. There were 15 other issues with the car according to service tech. No point in me listing them except for one. The tech notes said that one left front wheel nut was damaged but did go back on and recommends replacing it. He did not mark which wheel nut that would have been to easy. I went to Maslack and purchased a new wheel nut and returned home to try to find which wheel nut was damaged. I tried removing the wheel nuts but there were just to tight and I had to get a breaker bar out to do it. Now the wheel torque on my 2006 honda crv is 80 FT LBS as per the manual. The tech had torque the wheel nuts ( in my opinion) to 120 FT BLS on all four wheels. He cross threaded one wheel nut and forced it on with the impact driver damaging the wheel stud. Now I had to replace a wheel stud as well. Not a small job. I repaired the stud and wheel nut and retorqued to the proper 80 FT LBS my self. I WILL NEVER BRING MY CAR BACK TO PALLADINO HONDA SERVICE EVER AGAIN. BEWARE. Thanks for nothing Palladino Bryan More
by Bryan
Employees Worked With
Jayden Mulligan
November 19, 2022
We were on our way to Toronto and our transmission light came on so we stopped in and they took us right away. That’s what I call customer service. A big thank you to Jayden Mulligan and Matt Basaraba for t came on so we stopped in and they took us right away. That’s what I call customer service. A big thank you to Jayden Mulligan and Matt Basaraba for their help. More
by Janet
Employees Worked With
Jayden Mulligan and Matt Basaraba
January 09, 2020
We purchased a 2017 crv with no issues until now. Trying to get a safety issue resolved and they are telling me there is no fix yet. It has been since Dec 24 and it is now Jan 9 and still no fix. I've cal to get a safety issue resolved and they are telling me there is no fix yet. It has been since Dec 24 and it is now Jan 9 and still no fix. I've called several times all they keep telling me is no fix. I even bought the extended warranty for this reason and still getting the run around. I am not happy with the service for this dealership. More
by Service and warranty is poor
Employees Worked With
Service dept
December 24, 2017
Inconvenient service It would be nice to have services open on weekends for people who have purchased a vehicle and live out of town. Very inconvenient however North Bay i It would be nice to have services open on weekends for people who have purchased a vehicle and live out of town. Very inconvenient however North Bay is open for servicing on Saturdays and I am able to take my buildings there. More
by Ty
Employees Worked With
Na
August 09, 2017
time wasting thieves Left vehicle for service during the day, and my wife had to take time off of work from the hospital to do so, the vehicle hadn't hit the bay yet when Left vehicle for service during the day, and my wife had to take time off of work from the hospital to do so, the vehicle hadn't hit the bay yet when the shuttle brought her back. The cost of the oil change is now added to lost time at work. Simple work now is costing hundreds of dollars rather than what it should. More
by UWSDWF
Employees Worked With
Service Dept
