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Owasco Volkswagen
Whitby, ON
155 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 155 reviews
October 28, 2014
Waste of time I saw an ad for a used Subaru at Owasco a few months back and decided to set up an appointment to take a look at it and buy it. I drove out to Owasco I saw an ad for a used Subaru at Owasco a few months back and decided to set up an appointment to take a look at it and buy it. I drove out to Owasco from the west end of the GTA to meet with the used car manager ready to make a deal. ( It took me about an hour on the 401 one way). After spending some time with the salesman, who didn't seem too enthused or informed about the car, I asked to take it out for a test drive. I was immediately told that this would be impossible. The salesman continued to explain that the car was a trade in and it wouldn't be "reconditioned" without first getting a deposit from me. Who sells cars like that?! I guess the used car manager thought I would drop $8000 without a testdrive? Needless to say, I left and will never return. This dealership is sketchy, and waste your time! Beware. More
by boman_
Employees Worked With
used car manager
September 01, 2014
Disappointed Great job getting the car in for service after a sudden coolant leak. The issue started after I picked the car up. 2 block down the road the check e Great job getting the car in for service after a sudden coolant leak. The issue started after I picked the car up. 2 block down the road the check engine light came on. Called the dealership back and they said they were very busy and could not get it in until later that afternoon or sometime next week. I am busy too and use my car for business. Considering the check engine light was a result of the service for the leak. shouldn't the repose have been: "We apologise. Please bring the car in and we will take care of that right away." I was also wondering why I paid for a new oil filter. I was informed that the technician had to break the filter to get to the water pump. Why should I have to pay for the filter? Owasco changed the oil and put the new filter on at the last oil change. Not my idea of customer service. More
by jchinner32
Employees Worked With
Not sure
June 16, 2014
Great until you sign on the dotted line They're awesome until the day you sign. Then you have to fend your yourself. Everything from ensuring your insurance company gets their papers from They're awesome until the day you sign. Then you have to fend your yourself. Everything from ensuring your insurance company gets their papers from the dealer, follow up questions to your sales rep, tiding up the trade in details, etc. Its all on YOU to ensure its moving. Not to mention, I got a brand new car with shoe scuffs on the door and dirt in the carpet mats. Not exactly a great first impression. Oh yes, they even forgot to cancel my trade in loan. If it wasn't for the crazy deal, I would have rated them a 1. This is my fourth VW but first at Owasco. If this was my first, I would never buy VW again just because of the experience. Because its my fourth, I'll know just to head back to MidTown (Agincourt Autohaus) for service and my next VW. More
by bloojays9293
Employees Worked With
1
May 26, 2014
Great Customer Service David Aquino at Owasco Volkswagen was such a great person to work with! David provided customer service beyond my expectations and did everything he c David Aquino at Owasco Volkswagen was such a great person to work with! David provided customer service beyond my expectations and did everything he could to make sure I got the greatest deal possible! He constantly went out of his way to assure we were getting exactly what we were looking for. He was very polite and friendly and assured I got the perfect car for the perfect price! I recommend him to everyone! Wouldn't want to purchase my car from anyone else! Would definitely return to Owasco to deal with David. More
by jessicamarg
Employees Worked With
David Aquino
May 23, 2014
Exceptional service at Owasco Volkswagen David was a pleasure to work with. He was extremely positive and helpful. He was very informative and wanted to make sure I was happy with the vehicl David was a pleasure to work with. He was extremely positive and helpful. He was very informative and wanted to make sure I was happy with the vehicle I was purchasing. He made my visit and purchase a happy and satisfying experience. More
by Glessy
Employees Worked With
David Aquino
May 23, 2014
Great Buying Experience at Owasco David was great to work with. He wanted to know exactly what my needs were in a vehicle and allowed me to do as many test drives as I wanted to find David was great to work with. He wanted to know exactly what my needs were in a vehicle and allowed me to do as many test drives as I wanted to find the right one. He was very professional and I did not feel rushed or pressured to make a decision right away. He has followed up on my purchase and seems to genuinely care about his clients. I would recommend Owasco to anyone looking for quality service and a great selection of vehicles! More
by RussellZ
Employees Worked With
David Aquino
May 22, 2014
Employee Review We recently purchased two 2014 Volkswagen Jettas. David Aquino was the salesperson who assisted us. He was very knowledgeable and helpful. He answered We recently purchased two 2014 Volkswagen Jettas. David Aquino was the salesperson who assisted us. He was very knowledgeable and helpful. He answered all of our questions and offered advice. Although these things are important, personality and customer service are equally important. David was wonderful to work with and I would definitely recommend him to anyone I know who was purchasing a vehicle. More
by donna01
Employees Worked With
David Aquino
May 22, 2014
Great Service and Pirice David helped me to choose the car and was very helpful. He explained everything in detail and worked extremely had to get me the best price. I compare David helped me to choose the car and was very helpful. He explained everything in detail and worked extremely had to get me the best price. I compared to other dealership and they were not even able to touch it for exactly same car. More
by no997411
Employees Worked With
David Aquino
April 04, 2014
Very happy with my experience! I have purchased 4 VWs and one Audi from Owasco in the last 10 years. I have always been happy with the sales experience. Deliveries have been very I have purchased 4 VWs and one Audi from Owasco in the last 10 years. I have always been happy with the sales experience. Deliveries have been very smooth with no issues. After sales service exceeds my expectations. My schedule is accommodated, even to the point where they will deliver my car to downtown Toronto after service is completed. Employees remember who you are, and personalize their service. Exactly what I would expect from a customer focused organization. More
by marklown
Employees Worked With
Bob, Bobby, Mark, Kyle
March 16, 2014
got charged $500 for an oil change. 3 hts of service at 99$/hr plus hst. couldnt believe it lol very upsetting. never will i recommend anyone about this company owned by bob lewwey. 99$/hr plus hst. couldnt believe it lol very upsetting. never will i recommend anyone about this company owned by bob lewwey. More
by jmann01
Employees Worked With
1
