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Overseas Motors Mercedes-Benz

3.4

9 Lifetime Reviews

9225 Tecumseh Road E, Windsor, Ontario N8R 1A1 Directions
Sales: (888) 890-9343

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9 Reviews of Overseas Motors Mercedes-Benz

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December 14, 2018

"Service Excellence"

- Pedra

I have owned Mercedes vehicles for about 10 years, with the preset vehicle for about 5 years now. Thus I have has a number of maintenance and service visits to the dealership. My overall experience is very positive with the interaction and responsiveness of the Service team and the quality of the work carried out. I choose Mercedes vehicles because of their engineering and design quality and recognize the expenses associated with service and maintenance. The Service manager is always clear about the service requirements and associated costs and communicates such in a professionald and approachable manner. Yes I have had some problems with the vehicle outside of scheduled maintenance. I always research the diagnoses and repair requirements on Benzworld and other web sites. More often than not the estimates are in line sometimes relatively competitive. I drive to Florida 2 or 3 times a year so I need reliability which I believe the Windsor service team provides. On occasions I have had service work by Mercedes of Ft Myers, Mercedes Windsor although smaller is just as good

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Recommend Dealer
Yes
Employees Worked With
Lucas
September 24, 2018

"Overcharge Invoice in preventative maintenance GL550 4Matic"

- Adil

This dealership was dishonest with me. I called for quotes on three different service preventative maintenance. I agree with their quotes and decided to perform these services. Upon completion of services invoice was overcharged. Question them about overcharged and dealership is not willing to redo invoice or refund. A bunch of dishonest people at service department, front desk and general manager. This business is no good with majority of dishonest people.

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Recommend Dealer
No
Employees Worked With
Jason
September 01, 2018

"Preventive Maintenance services "

- MercedesBensGL550

I called for quotes on three different preventative maintenance services. Service advisor quoted me on their prices. When I decided to choose this dealership for service upon completion of three service the prices was more on invoice and it was not close to what was quoted. Clearly lied, faslefied and cheat me. This dealership should not be trust for any Mercedes Benz service needs. These people are Windsor Villager jerks and dishonest. To gain business they tell less amount in quotes when in fact their invoice is much higher. Example for tune up work on GL550 was CAD $399.95 on phone quote but on invoice it turn out to be CAD $491. The service advisor and service manager should immediately stop doing this nonsense. They even promise a loaner and never give one and instead tells me to get myself a rental car. I made a mistake of having my vehicle service here and end up paying CAD $1141. Both these people should be fired for this dealership immediately. Ignorence is not an excuse.

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Recommend Dealer
No
Employees Worked With
Jason
August 10, 2018

"Fast New Car Purchase "

- Cyni Ann

In four days I had my brand new car ready and waiting for pick up. Sales person Paul was knowledgeable and not pushy, I especially liked the sale manager who found me the right deal for my budget. Not being their fault, the car was not completely ready but Paul within the week had the service done and even offered his car in exchange.

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Recommend Dealer
Yes
Employees Worked With
Paul
December 08, 2017

"Great Service"

- Tabbi

After reading the negative reviews, I have to post that my experience was perfect. Couldn't have asked for anything better. Price and time of car to be ready were exactly as quoted.

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Recommend Dealer
Yes
Employees Worked With
Lucas
October 06, 2015

"Bad Sales Experience!"

- Mike C

This dealer will steal and lie to you to get the deal done. Once you have the new car they will give you the run around and not care about the purchase. My CLA had the worst tint job and they were a disaster to deal with after the sale. One other thing they did was give Mercedes-Benz a wrong email address so I could not fill out the online survey. They had the proper email while trying to sell me a car! Run far away from this dealership.

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Recommend Dealer
No
Employees Worked With
Joe Gill and Sales
May 14, 2015

"No Good"

- jeff wilson

This dealer is famous for over promising and under delivering. There are many people employed at this dealership whose sole function is to give you the run around when you are not satisfied. When you complain to the owner nothing happens.

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Recommend Dealer
No
Employees Worked With
Many
February 27, 2015

"Rip off. "

- Azad

Be careful before you go there. They are very expensive. for 5 min job they charge me 4 hours. Just for changing 1 sensor. I would never recommend them to any one.

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Recommend Dealer
No
Employees Worked With
Luke, jaff
September 23, 2014

"every service 500-600 dollars with no concrete answer to the"

- abdul.salam.7568

just engine light 3 different response from 3 different people and 600 to 700 bill 4 time in 2 years. even they did not explain what they fixed and 95 dollars for part and 495 dollars for labour

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Recommend Dealer
No
Employees Worked With
service dept
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