Horrific Service Experience and treatment!!!
We are a new Mercedes SL63 AMG owner, and booked our service call to check out the 'check engine' light, get an oil change and get service records so that we could see if know factory fault had been addressed.
We wanted to get vehicle service history to see if head bolts issue had been repaired. The web page said they had workstation and coffee to enable my husband to work there as it is a 1 1/2 drive from our home to the dealer.
Net is that they didn't offer coffee, had no workstation for him, and was treated totally rudely by the service advise Emily. My husband is a very calm, easy going person. When he came home from the dealer, he was ranting and raving on the total experience. He was to go back to replace head gasket. We checked the engine to see how looked and were very dismayed that the formerly pristine engine had oil on it, and had not been wiped off!
I decided to try to follow-up with the service adviser and net is was subjected to the most awful service experience in my life. I am very knowledgeable on vehicles having grown up in the automotive industry and also repaired my own cars in the past. The advisor was rude, did not address my issues and totally dismissed me as a customer. We cancelled the followup appointment and also logged a formal complaint with Mercedes Benz headquarters.
We are very disappointed with the hole service experience and hope that we can find a dealer to help us maintain our beautifully designed and engineered car that we love to drive. Otherwise we may investigate selling it and going back to the other manufacturers who have always delivered stellar service, even though their cars were much less expensive.