In July 2018 I was looking at trading in my Jeep Compass for a Jeep Wrangler. I met Jenna, who seemed really nice at the time when it came to me buying my $50,000 Jeep. She was extremely helpful when it came to me spending my money there. When I arrived to pick up my 2017 Jeep with 16,000 kilometers on it, the breaks were making a horrible sound. I notified Jenna right away. She reassured me that it would go away after being driven a little, fine I trusted her. A week later I contacted them letting them know it was still making this horrible grinding sound, she told me to bring it in, so I did. When I got back to the dealership to pickup my Jeep, it was still making the same sound, again she told me it would go away. Now two and half weeks later it is getting worse. I contacted Jenna again and brought my Jeep back in. At this point she told me it was just because my Jeep was heavy and it was the weight making the sound. The garage at this point told me “no this is not a normal sound and it needs to be fixed, but he couldn’t do anything more without the ok from Mike.” Mike said no the sound is normal and there is nothing more they can do. I am driving my brand new Jeep rubicon down the road and I am embarrassed because of the horrific sound it is making. So yes, when it came to me spending money with Jenna she was great, after when I had problems is when her true colors came out. She pushed me to the side and left me there. Mike is the same, all nice when I needed to spend my money, but extremely rude when it came to them having to spend money to fix my new Jeep they just sold to me. I brought it to another Chrysler dealership to get it looked at by a different person, and he told me that it definitely needs to be fixed and it shouldn’t have been sold like that. Now it is 3 months later and they are still not fixing the problem.
An upset Jeep owner.