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Orangeville Nissan
Mono, ON
278 Reviews
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278 Reviews of Orangeville Nissan
August 08, 2014
Insulting offer These guys offered me $333 bi-weekly for 7 years for a car that cost $33,000....which means they actually tried to make me pay over $50,000 for the ve These guys offered me $333 bi-weekly for 7 years for a car that cost $33,000....which means they actually tried to make me pay over $50,000 for the vehicle....I was absolutely insulted. More
by everett.harper.7
Employees Worked With
Manager
Helpful August 05, 2014
Lein on Armada- Found out day of Pick Up My husband and I were looking at purchasing a used Armada from this dealership. We took it for a test drive- agreed on a trade in price for our vehicl My husband and I were looking at purchasing a used Armada from this dealership. We took it for a test drive- agreed on a trade in price for our vehicle and were ready to sign the paperwork. We then find out that there were two problems with the vehicle that they would not fix- because it was not part of safety and that it would be at our cost to fix them. One being that the 3rd row seating did not fold flat (mechanical) and the other being that the back hatch did not lift open by manually lifting it (only by electronically). We told them that the 3rd row seats had to be fixed before we would take the vehicle, then they told us that we could buy the extended warranty and that we could bring it back in and it would be fixed under warranty- so we agreed and then signed. We spent almost 4.5 hours out there the first night, the second night we had to go back out to meet with the finance manager and discuss warranty options. We are then told that those items can not be fixed on warranty and would be additional costs. They then had 2 different people come in and try to sell us their warranty would would have changed our payment by over $100 a month- we declined. They even lied to us about a cost of a possible repair would be ( told us a fan blower would be $3,200.00, my husband looked it up on Google to be $160.00- big difference). We spent another 4 hours out there that night. They tell us they are going to do the safety etc and we should be able to pick it up the following Monday( It was a Tuesday we initially went out) I didn't hear anything by Monday at lunch so i called and was told that they were finishing up the safety and I'd get a call shortly, By 4pm no call so my husband calls to be told they were just getting it into the shop to start the safety. Then he receives another call - They say they just discovered that there is a personal lien on the vehicle and that they cant sell it to us, to come and get our deposit back. They never offered to help us find another vehicle or anything. When we initially looked ta the vehicle they printed off paperwork that showed there were no accidents or liens on the vehicle. We ended up getting a much better Armada from Newmarket Nissan and the staff there were knowledgeable with no B.S sales tactics. Orangeville Nissan said they felt bad for our time that was wasted and having to pay babysitters for 2 nights looking at the vehicle and said they were going to send us something in the mail- It has been a month since this has happened and nothing in the mail. I would never go back to Orangeville Nissan- not even for an Oil Change as they seem like con artists. Worst Car buying experience. More
by hutch16
Employees Worked With
Lori Collins, Mark Pilla, Waj Hussain
January 29, 2013
I have always been greeted courteously, respectfully and professionally. The service has been quick and satisfactory. The owner, Joe, is honest and kind and has a great team working with him. Komondors professionally. The service has been quick and satisfactory. The owner, Joe, is honest and kind and has a great team working with him. Komondors to him ad his family for running this dealership effectively. More
by vamburg1
Employees Worked With
Karen and Joe
January 07, 2013
The staff at this dealership where very friendly the service staff where very friendly and seemed very true to their word. They seem to go out of their way to assist me. service staff where very friendly and seemed very true to their word. They seem to go out of their way to assist me. More
by football4mum
Employees Worked With
karen
June 05, 2012
We recently purchased a new vehicle from Orangeville Nissan. To be honest we were shocked when we read these reveiews? We had nothing but the best overall expeience even after servicing the vehicle th Nissan. To be honest we were shocked when we read these reveiews? We had nothing but the best overall expeience even after servicing the vehicle that we returned and bought a used vehicle for our daughter. With out surprise we were very happy again. It's too bad people only use these forums as a way to vent and complain when they actually have to pay for something! It takes all revelance away from what could be a great tool. Being a business owner I guess puts a different prespective on things. Long and short is Great job Orangeville Nissan! Keep up the good work and we look forward to seeing you again shortly! More
by FredJ123456
Employees Worked With
Mark and Nicole
April 23, 2012
Bought a new vehicle at this dealership, lots of problems and little help getting repairs done under warranty - blamed their regional rep. Rude employees at the service department counter. Never have I exp and little help getting repairs done under warranty - blamed their regional rep. Rude employees at the service department counter. Never have I experienced such rude staff, they are not there to help or assist but to defend their product and blame the customer. More
by Kirk123
Employees Worked With
Mark, Karen
November 29, 2011
Made an appointment and told them I would be waiting. They suggested a time that would minimize my wait... Apparently having winter tires mounted on rims takes over two hours! Unfriendly staff offered no They suggested a time that would minimize my wait... Apparently having winter tires mounted on rims takes over two hours! Unfriendly staff offered no apology or explanation, and service staff continually came out front to hang out, have coffee and NOT do their job. More
by pengutim
Employees Worked With
Karen, Nicole, service
August 04, 2011
Over the past month I have had two opportunities to work with this dealership. I have been dealing with them for the past 7 years and my last 4 vehicles were nissans purchased or leased from the. Since the with this dealership. I have been dealing with them for the past 7 years and my last 4 vehicles were nissans purchased or leased from the. Since the last leaase they have changed ownership and have been OK (not above par, just OK) until the last month. My Rogue came off lease and I decided to buy it out and extend the extended warrenty. I booked an appointment to get a service, check the transmission and get the safety and emmissions test. I had also indicated I was buying it and asked for them to have the finance person prepared when I dropped it off. Dropped it off at noon on Fri, and was brought over to the finance person who had no idea I was coming. After an hour I had everything signed and a full buyout amount (including extending the ext warrenty) which I went and got a cashiers cheque for and returned to the dealership within the hour and went home. I got a call late in the day saying my transmission had to be replaced but they would put it back together if I needed it. I should have been offered a rental for free as per my ext warrenty by I had another vehicle. I was told I should have it Mon or Tues. After me following up several times that next week I finally got the call on Thurs saying it was ready. Picked it up on Fri expecting to pick up the ownership as well since they were doing the emmissions & safety but no, I had to walk the paperwork over to finance to get the ownership and come back twice more to pick up the ownership. While leaving I reviewed the bill and noticed they had charged me over $90 to change battery in the remote which I asked them to look at and when I pointed it out they did remove that from the bill. Within a few days the alarm started to go off consistently. The wife called and spoke to the manager who offered to show her how to disconnect the battery since service was closed. When she got home it continued to go off and she diconnected the battery and in the morning bokked a service appointment and dropped it off. The next day they called back and acknowledged the issue was with the drivers door but they couldn't find anything wrong after checking it. She picked it up and received another $100 bill from them and paid it. When she got home I called the dealership to ask why this wasn't covered under the ext warrenty. I was told thay they had no knowledge that I had one (though I just extended it the week before through them) and if I had one it would have been covered. I got a call from the service person the next day indicating that it would not be covered because even though they admitted there was an issue, since they could not find the cause, it wasn't covered. Needless to say I lost it on them. I called Nissan Canada who indicated they didn't even show me as the owner of the car and asked me to jump through hoops as well and I got nothing for my time and effort. So in short, they used to be good, then changed owners, have issues communicating internally and with customers for service, have no problems overcharging you and have identified some build issues (at least with the transmissions, 1 full service and 1 replacement in 80,000KM in 3 years). They may just of been having a bad month but I believe I have been overbilled before so be sure to check your bill when you get it. I know this will be the last Nissan I purchase or lease and I will think twice before bringing it to them in the future. More
by crtsoln
Employees Worked With
Customer Service Rep
