OpenRoad Lexus Richmond

convenience location wonderful showroom and good customer service department. Before service. David has checked my car history. service department. Before service. David has checked my car history. More

I recently had an interaction from the GM, Ben.To bad I recently had an interaction from the GM, Ben. To bad he told me all the reasons why my premature tire wearing was my fault on my 2019 Lexus IS 35 I recently had an interaction from the GM, Ben. To bad he told me all the reasons why my premature tire wearing was my fault on my 2019 Lexus IS 350. He was not interested in listening, as I was looking for any commitment at all, to help out in my purchase of new tires. There was no commitment at all on what he was going to due and then he twisted what I was saying assuming I wanted new tires. it could have been a $50-$100.00 fix. instead he gave me a line that he did not want to continue on the call.....good out Ben! Hope the lack of communication with a loyal Toyota/Lexus customer was worth it.....way to hold your ground. More

I've leased 2 cars here so far and have had so many issues. Just recently their in-store car insurance person called me to solicit business. She said my car insurance is up for renewal and will be emai issues. Just recently their in-store car insurance person called me to solicit business. She said my car insurance is up for renewal and will be emailing me a document to sign. First of all, I didn't even purchase car insurance from the dealership, so why was she calling me to tell me to renew my car insurance? So I received the email with the documents, which I did not sign. She called me many times again and I did not pick up because I was planning on renewing my insurance with my existing insurer. And then when I went to ICBC to renew my license, they said someone did it for me already. So I called the woman from Lexus and she had the audacity to tell me she mailed out the decal and license plate to me already and told me to check my mailbox. One, I did not sign any documents and I did not pick up her phone calls. Two, who on earth mails out decals and license plates???? So now I have to pay $18 to cancel her renewal so that I can get my insurance at ICBC. More

Truly 10 out of 10.Just got my newly leased Lexus today Truly 10 out of 10. Just got my newly leased Lexus today and loved it. Not only the Lexus has exceeded my expectations, but also the excellent serv Truly 10 out of 10. Just got my newly leased Lexus today and loved it. Not only the Lexus has exceeded my expectations, but also the excellent services provided by the Lease Manager, the Sales Manager, the Financial Services Manager and the Delivery Specialist. Will definitely recommend OpenRoad Lexus Richmond to my friends. WELL DONE !!! More

10/10Attention: Nina Hou @ OpenRoad Lexus,, Henry and 10/10 Attention: Nina Hou @ OpenRoad Lexus,, Henry and Service Staff- A big thank you to you Nina, of course, Henry and your service team... for 10/10 Attention: Nina Hou @ OpenRoad Lexus,, Henry and Service Staff- A big thank you to you Nina, of course, Henry and your service team... for taking such wonderful care of me as a customer and of my Lexus SUV vehicle. I know I'm new to the Lexus family but your attention to detail was outstanding. I am very pleased with the results of the exterior detail of my Vehicle. As you and the service department know, I had difficult, exterior mineral deposits that needed removal. The vehicle now has a beautiful shine! Nina, your personality and professionalism was a pleasure...again, Thank you, Kindest Regards, Debra More

After all those year leasing the Lexus, this will be my very first time wring a review. First of all I would like to thanks to all the crew for being very friendly. I have lease in total of 3 Lexus my ver very first time wring a review. First of all I would like to thanks to all the crew for being very friendly. I have lease in total of 3 Lexus my very first was the NX200t, the second one is the RX350, and just yesterday I bring home the newest RX450h. Special thanks to Tracy Yang (lease ma nager) for helping me going over some options which suits my needs. Wife's happy, daughter's happy and so am I.. .. and also thanks to Mike(manager) for your kindness More

The servicewas great and with a lot of friendly staff to help me find the right car .Stacy was very helpful and I am very happy with my new car. help me find the right car .Stacy was very helpful and I am very happy with my new car. More

Service Today I experienced great service at Lexus. The wait time was next to nil and the representative was respectful, courteous and accommodating. I was ve Today I experienced great service at Lexus. The wait time was next to nil and the representative was respectful, courteous and accommodating. I was very impressed and will definitely give a thumbs up! More

Saved me, literally Didn’t realize how low my tire tread was an employee at this dealership pointed it out to me. Subsequently visited and set me up with the nicest ri Didn’t realize how low my tire tread was an employee at this dealership pointed it out to me. Subsequently visited and set me up with the nicest riding winter wheels, service was great and professional, pricing was best around. Thanks OR Lexus More

Outstanding sales and service I don't generally write reviews but when it's as remarkable as the service I received from the team at Open Road Lexus, I feel compelled to. From I don't generally write reviews but when it's as remarkable as the service I received from the team at Open Road Lexus, I feel compelled to. From the attentive and knowledgeable sales staff to the courteous and prompt service department, my customer experience has, and continues to be, outstanding. On top of that, The Valet service is amazing and makes it a pleasure to keep my vehicle in great condition. Five stars. More