OpenRoad Hyundai

Customer Service is currently not as good as it has been in the past, the staff were not as efficient as usual or very friendly. in the past, the staff were not as efficient as usual or very friendly. More

I purchased Hundai Genesis in 2010. I enjoy the vehicle very much, good price with excellent operation system, also very good services. there are so much more nice people to help you! I like them very much very much, good price with excellent operation system, also very good services. there are so much more nice people to help you! I like them very much! More

When my wife and I went to buy our first brand new car in 21 years we went to the auto mall in Richmond and we were so impressed with the friendliness and and professionalism we received from the salesperson 21 years we went to the auto mall in Richmond and we were so impressed with the friendliness and and professionalism we received from the salesperson from Hyundai we bought the car then. That was over a year ago. Since then I have taken the car in for routine service. My first visit to the service department I was greeted by Molly. She was and still is amazing. She is friendly courteous and most of all really cares about what I have to say. If I come in with a question or concern about the car she always goes the extra mile to answer and solve the problem. She is a reflection of the whole service team. They are amazing to deal with. More

As soon as we entered the Service Department, we were greeted nicely. The lady there asked us what we came for and answered our questions thoroughly. Also, they notified us if there were other problems greeted nicely. The lady there asked us what we came for and answered our questions thoroughly. Also, they notified us if there were other problems with the car and quoted the price and if the work was priority or not. Overall, we were very happy with the service. More

I have had my Hyundai Elantra for approx. 2 years and have had an outstanding service experience ... The majority of time I have dealt with Molly Grayson and I have appreciated her service and honesty .. have had an outstanding service experience ... The majority of time I have dealt with Molly Grayson and I have appreciated her service and honesty ... at 42 years of age I can truly say that the Hyundai service experience has been the best to date ... It is appreciated ... More

I did my service for one of my cars. The service I received from Molly is excellent as always. That's the reason we decided to do the service here. service@openroadhyundai.com received from Molly is excellent as always. That's the reason we decided to do the service here. service@openroadhyundai.com More

Prompt, to the point service offered. Free WiFi and coffee machine. Appreciated the friendliness and thoroughness of Lisa in explaining what is done or what needs to be done on your car. coffee machine. Appreciated the friendliness and thoroughness of Lisa in explaining what is done or what needs to be done on your car. More

2011 hyundai Veracruz and the assistant manager tells me mines is 2009 model needing 3 month service intervals. Hyundai of Canada recommends 6 month or every 6000 km. the man is on commission, need I say mines is 2009 model needing 3 month service intervals. Hyundai of Canada recommends 6 month or every 6000 km. the man is on commission, need I say more? Every tried to scare me that I will void my warranty. Rather drive double the distance for an honest sole. More

Just read the previous review and I have to add my own. Just cannot let someone get away with giving these guys 5 stars. The service department at this dealership has got to be the biggest rip-off I hav Just cannot let someone get away with giving these guys 5 stars. The service department at this dealership has got to be the biggest rip-off I have ever encountered. They are constantly trying to sell you service you do not need. The service requirements of the manufacturer are already fairly conservative but the service these salespeople are trying to sell you is totally unwarranted. For example, they tried to convince me that I required a full transmission service at 38,000 kilometres. When I asked her why it needed servicing so much sooner than the Hyundai manual asked for, she said it was because I was "driving the Santa Fe under extreme conditions". I challenged her on her statement telling her that the vehicle was being driven by a single person only a short distance to work - in the lower mainland and not up north. If this was "extreme conditions" then the vehicle had a defective transmission and it should be replaced. Boy did she back off. Another example of a blatant rip-off is their brake "service" for $120. Ask them what they actually do for $120. NOTHING! They inspect and blow off some dust. You can get the same thing for free and Budget Brake and Muffler. Remember, these people at the service desk are on commission and they make money every time they sell you "service". More

Traded in my Rav4 for the new 2012 Santa Fe. My Rav was originally purchased from Openroad Toyota. I received excellent service from both sales and service at Toyota and expecting the same at Hyundai. So f originally purchased from Openroad Toyota. I received excellent service from both sales and service at Toyota and expecting the same at Hyundai. So far so good. My sales person was knowledgable and helpful. Introduced me to the service department and they have the same amenities to keep me occupied. I love my Santa Fe! More