OpenRoad Hyundai

Excellent service. This is my first Hyundai, and this was my first service on the car. I found the service staff friendly and professional. I gave them my car keys, and This is my first Hyundai, and this was my first service on the car. I found the service staff friendly and professional. I gave them my car keys, and sat down with a newspaper, coffee, and muffin (courtesy of Hyundai). The service was completed 45 minutes later, and the car was delivered to me sparkling clean (the car wash was also courtesy of Hyundai). I am completely satisfied, and would recommend this dealership to anyone. More

Service Fail, no accountability My mother got her vehicle serviced in Richmond prior to a wedding we were driving to in Calgary & asked that they check a leak in her tire. The servic My mother got her vehicle serviced in Richmond prior to a wedding we were driving to in Calgary & asked that they check a leak in her tire. The service guy topped it up & claimed that he checked to make sure there were no punctures and sent her on her way... only to have the tire flat by the time we got to Vernon. Called the Richmond service manager from Vernon who was rude, unapologetic & condescending. Saying, "What do you expect me to do?! Want me to drive out to Vernon and fix it for you?!" Also implied that we were at fault and must have got the puncture during our trip. Absolutely the worst service. More

Great Service and Friendly staff!!! What I like most is the courtesy drop off and pick up from my work on weekdays when I bring my car for oil change. That save my Saturday and do other What I like most is the courtesy drop off and pick up from my work on weekdays when I bring my car for oil change. That save my Saturday and do other things. More

The service was great! They got quick service and a really nice place. Coffee machine, everything was wonderful. They even washed my car for free! Would definitely go back a They got quick service and a really nice place. Coffee machine, everything was wonderful. They even washed my car for free! Would definitely go back again for my next renewal! More

Hyundai service recall Alan was friendly efficient and assisted my car service well. The wait time was good and my scheduled appointment was booked quickly. The nice Alan was friendly efficient and assisted my car service well. The wait time was good and my scheduled appointment was booked quickly. The nice baked goods and free coffee was a nice touch to make the service wait time go by quicker. More

Great service again at open road! I have been coming to this dealership since 2007 for service of my Santa Fe and now my Tuscan. I am continually very satisfied with the service they p I have been coming to this dealership since 2007 for service of my Santa Fe and now my Tuscan. I am continually very satisfied with the service they provide. The staff is extremely friendly and helpful, and I love that they now serve baked goods with the free tea and coffee! More

Snow Tire Removal This dealership always is so friendly and helpful. They always offer free baked goods and coffee/tea, which helps the waiting go by quicker! The staff This dealership always is so friendly and helpful. They always offer free baked goods and coffee/tea, which helps the waiting go by quicker! The staff are always cheerful and informative, making the experience much more enjoyable. More

Awesome dealership! Delightful staff, very tidy and prompt for good service. Would come back again!! Recommend to anyone with a Hyundai!! Glad I visited this dealer Delightful staff, very tidy and prompt for good service. Would come back again!! Recommend to anyone with a Hyundai!! Glad I visited this dealership first! More

Outstanding care from the Maintenance crew! Regular scheduled maintenance is easy and comfortable at OpenRoad Hyundai Richmond. I love how the staff remember me time and again. The work is alw Regular scheduled maintenance is easy and comfortable at OpenRoad Hyundai Richmond. I love how the staff remember me time and again. The work is always done on time and exactly as quoted. I also enjoy the casual conversation at this location not only with the employees but with the other customers as well. Thanks for the excellent work! More

Excellent staff & service Second car purchased from this dealership and both vehicles serviced at this location. Staff are friendly and professional. Services performed have Second car purchased from this dealership and both vehicles serviced at this location. Staff are friendly and professional. Services performed have been excellent with no issues. Very comfortable waiting area with free coffee, tea and pastries. Love the free shuttle service to Richmond Centre or Landsdowne Mall. More