Ontario Hyundai

Service department dishonest I had a problem with my windshield wipers and looked for the dealer that could get me I the soonest. They got me in the next day but of course they fo I had a problem with my windshield wipers and looked for the dealer that could get me I the soonest. They got me in the next day but of course they found other problems. One was an oil leak. I asked if this leak was the same one that was repaired at my usual dealership under a recall but I was told no, it is different. I said ok fix it but when my wife got home with the car, I looked at the invoice and the part numbers and problem description was exactly the same as the recall. I tried to call the dealer but the person responsible was out for the day. I called Hyundai canada and they said I shouldn't have been charged. The other problem was a power steering fluid leak that would be a$1700 repair. They told me the leak is so slow I wouldn't see anything. All lies. More

Exceptionally Poor Service Quality with "Attitude" So it is day 15 of this used car purchase. 2 Pick up dates passed and more external damages done to the vehicle on the dealer's lot. Highlights on ne So it is day 15 of this used car purchase. 2 Pick up dates passed and more external damages done to the vehicle on the dealer's lot. Highlights on new damages: Passenger back fender-big scratch in paint. Tailgate: also a scratch -filled in by filler. The most important: 3 dents in Passenger back door. This time, I was promised that the vehicle will be ready in 24 hours with no further damages. How likely is that to happen. Funny thing, Mgr. encouraged me to drive the car off the lot, why so that they can claim that the damages were done in transit? Also suggested to me that it "is a used vehicle" and as such, there are things "like the scratches" that I can "live with" Holy crow-is this dealer for real? What attitude.... More

Awesome!!! We just purchased a used car. Frank D. was extremely helpful making our experience very easy. We are happy with the car. Thanks Frank for all your hel We just purchased a used car. Frank D. was extremely helpful making our experience very easy. We are happy with the car. Thanks Frank for all your help. More

What a Can do environment ! i have purchased 10 vehicles from this dealership for personal and business use. Always an exceptional experience, they always find what i need, eve i have purchased 10 vehicles from this dealership for personal and business use. Always an exceptional experience, they always find what i need, even with unusual requests. And at my price point. They have never let me down !!!!! thanks Dan, Roman and the guys much appreciated More

Ripped off Bought a car there it's now leaking fluid all over the place and the mechanics are trying to tell me nothing is wrong because the warranty is still va Bought a car there it's now leaking fluid all over the place and the mechanics are trying to tell me nothing is wrong because the warranty is still valid for two months. As soon as this warranty is over I guaranteed they're going to want to do some major work More

"Dishonesty, is the best policy" I pride myself in being an honest person and work hard to live my life with integrity. I am from Northern Ontario and called the Ontario Hyundai Deal I pride myself in being an honest person and work hard to live my life with integrity. I am from Northern Ontario and called the Ontario Hyundai Dealership because of their high ratings of fair vehicle pricing and customer service. I owned a 2013 Genesis Coupe O.T. six speed premium and I shared my difficult decision in trading my car for a Sante Fe Sport with Mr. Diakoumeas. Although I knew I was to lose some money on the trade in, I had an expectation that "the deal" would at least be a fair one as per the assurance of Mr. Diakoumeas. I approached Mr. Diakoumeas with my knowledge of the black book value of my car and informed him of my expectations which he vocally assured he would meet when trading in my car. After one week of negotiations on the phone, I drove the 7 hours to Whitby and finalized the deal. I did not get the "deal" he promised me. I received $3000.00 dollars less for the trade in value of my car and although he did keep to his word of adding winter tires with rims, both sets of rims on my car were Hyundai chrome mags, the ones on the Sante Fe were the cheap black ones. When this discrepancy was mentioned to Mr. Diakoumeas, he responded that mags on winter tires were not the norm and he really could not do more than the winter tires with the black rims. So again, I lost on the cost of the winter tire pkg. I know, I know, I still had the choice of walking away from the "deal", however Mr. Diakoumeas knew the reason for my decision to trade in my Genesis Coupe and took advantage of the situation to line his pocket at the cost of my mistake. Lesson well learned. He presented me with a satisfaction review that he highlighted with the highest rating, asking for me to give a 100% rating. The definition of a very satisfied customer Mr. Diakoumeas is meeting all promised expectations and you Sir, did not follow through. I was emailed twice, with the request of my referral with your pledge that anyone I introduce to Ontario Hyundai will be treated with the utmost respect and professionalism. I also consider honesty and integrity as a huge responsibility and requirement of a sale associate. This Mr. Diakoumeas, you did not meet to my standard, therefore you do not deserve the 100% rating you have requested. Although, I am now locked in a very expensive credit agreement, I am thankful of the learning experience you have provided me. More

Bought a 2015 Accent ... Loving It Frank Diakoumeas wins the prize for the most patient salesman of the year. He guessed all of my questions and handled them very well, from initial em Frank Diakoumeas wins the prize for the most patient salesman of the year. He guessed all of my questions and handled them very well, from initial email to "enjoy your car". Met my price considerations and the car was lovely at delivery! More

service department and sales fail Had two instances were work was covereded under extended warrenty but service desk failed to realize it. Both times I had to show proof. Not good Had two instances were work was covereded under extended warrenty but service desk failed to realize it. Both times I had to show proof. Not good as the dealer sold me the warrenty and both times the info was right there on the screen in front of the service oerson. More

Damage during service When we picked up our Santa Fe the windshield had a crack in it. Ontario Hyundai would not accept any resposibility. It will cost us $530 to replace. When we picked up our Santa Fe the windshield had a crack in it. Ontario Hyundai would not accept any resposibility. It will cost us $530 to replace. Secondly, on the 3 occasions we had the car serviced there, they overfilled the engine oil - not good. They also tried to con me into a bunch of unnessessary work. I did not like that. John Holman More