Ontario Hyundai

Great service and very understanding! I came in looking for a newer car and Frank Diakoumeas was very helpful and gave many great options to choose from as well as considering my price and I came in looking for a newer car and Frank Diakoumeas was very helpful and gave many great options to choose from as well as considering my price and what would truly fit me best! More

Frank Diakoumeas Frank was very helpful and knowledgeable, and he is super efficient! I was extremely satisfied with the service he provided. However, beware of the ma Frank was very helpful and knowledgeable, and he is super efficient! I was extremely satisfied with the service he provided. However, beware of the manager on the second floor, he is not as honest as Frank. More

Very Bad Service I am hopeful that people actually look for reviews to determine what dealership people buy their cars from. We echo the other bad service reviews I am hopeful that people actually look for reviews to determine what dealership people buy their cars from. We echo the other bad service reviews. Very poor service. First they quoted us nearly $900 more than other auto shops for work. It felt like gouging. When things were delayed,the standard "it was beyond our control - the parts were not available" was not well received by us. Why? Because there were a lot of things in their control. Following up with us when they said they would let us know when a courtesy car would be available. Didn't happen. They also didn't call us during the week and a half that they had the car. Apparently that is up to the customer to do. This is our second purchase from this dealership. Plus we have referred 3 other people to this dealership. That is over $100,000 in business. In fact, Hyundai was our go to for our most recent purchase and the only reason why we did not go to them was because they didn't have an SUV in the class we needed (500lb tow allowance). however, now due to their decline in service and lack of concern for the customer experience, we can no longer recommend this particular dealership to family and friends. More

Worst dealership and service we've ever encountered! This dealership and their abysmal service is the worst we've ever encountered bar none. If we could rate them minus 0, we would! We purchase our cr This dealership and their abysmal service is the worst we've ever encountered bar none. If we could rate them minus 0, we would! We purchase our crossover brand new from them, and have had nothing but problems with the dealership and the service from the time we drove it off the lot just over 2 years ago. Almost every time we brought the car in for a repair issue, our concerns were either brushed off, ignored, or disregarded, and the staff was either rude, disrespectful, or applied scare tactics to try and intimidate us, and the requested service was most of the time not fixed. We became so afraid of bringing our car there, we thought they would sabotage our car just to spite us, We now bring our car to another dealership for service. Even though we get free oil changes at Ontario Hyundai, we still won't bring our car there. Ontario Hyundai promised BEFORE we bought the car that we would receive excellent service. AFTER we bought though, it was a completely different story. Save yourself possible problems and stress; choose another car brand, and run far away from this dealership! More

Purchase of 2016 Hyundai Santa FE Sport Purchased a new vehicle from this dealership about a month ago. Phil Mclean went out of his way to make sure the whole process went smoothly and over Purchased a new vehicle from this dealership about a month ago. Phil Mclean went out of his way to make sure the whole process went smoothly and overall the customer experience was excellent ! I would highly recommend them. Ps. I also LOVE my new vehicle ! More

Great service Frank was great to work with. He is always available to answer questions and worked to get us a great deal. I would definitely see him again for my ne Frank was great to work with. He is always available to answer questions and worked to get us a great deal. I would definitely see him again for my next purchase. More

Lack of customer service You would think when you spend $ 2600.00 at a dealership you would get some customer service .But no only lip service,also when you buy knew parts y You would think when you spend $ 2600.00 at a dealership you would get some customer service .But no only lip service,also when you buy knew parts you should see the old ones? And if you get a new compressor should their not be a warranty,apparently not at this dealership. My recommendation is stay far far away . More

Great Experience! Owned a 2007 Tucson for 8 years with no issues, so when I started looking at new cars an upgraded model was up there on my list. Two in-dealership Owned a 2007 Tucson for 8 years with no issues, so when I started looking at new cars an upgraded model was up there on my list. Two in-dealership visits, a test drive and numerous emails to/from Frank Diakoumeas and I finalized the purchase of a 2016 Tucson. Frank was polite, and not pushy; he was knowledgeable about the vehicle models, and specific features; was very accommodating to our many questions, always responding promptly to emails/texts. He coordinated other required services (warranty and financing) seamlessly. Thanks for a great experience, Frank! More

Great service. Phil was recommended to us by our friend who already got two vehicles from him. He is knowledgeable and took the time to explain the features to us of Phil was recommended to us by our friend who already got two vehicles from him. He is knowledgeable and took the time to explain the features to us of the Santa Fe we wanted to purchase. After we bought the vehicle, he kept in touch with us to ask how we are enjoying our new vehicle. Who writes handwritten cards every year to his past clients? Phil does. Look for him when you do go. Better yet, call first and make an appointment and there will be a nice surprise waiting for you. More

Worst customer service experience of my life I took my car in for the same issue five times, they fixed it four times apparently (each time saying it was fixed only for it to reoccur within 24 hr I took my car in for the same issue five times, they fixed it four times apparently (each time saying it was fixed only for it to reoccur within 24 hrs) and the fifth time they rediagnosed that they need to start replacing expensive components to figure out the issue. Wasted my time, refunded a fraction of the money I paid them to do the repair and now it is in worse shape then when I initially took it in. I will not be servicing there again and will not be buying a another vehicle from them. The customer service reps tried to help me and seemed as frustrated as me, the manager was only interested in belittling me and keeping as much of the money I had paid him as possible. I left there upset and feeling taken advantage of. More