Okotoks Honda

My 2009 Honda Pilot Touring broke down on December 3rd, 2011. Warning lights started flashing, the radio turned off, the GPS turned off, and I started to lose power. I pulled into a school parking lot an 2011. Warning lights started flashing, the radio turned off, the GPS turned off, and I started to lose power. I pulled into a school parking lot and tried to back into a parking stall in case I needed a tow. Reverse didn't work at all. I couldn't see any issues under the hood, but I'm no mechanic. I called AMA and got the Pilot towed to Okotoks Honda, just south of Calgary. I fired off a quick e-mail to Duane, the Service Manager at Okotoks Honda, telling him what was going on and giving him the heads-up that the Pilot was on its way. Duane didn't know me; I got his e-mail address off the Okotoks Honda web site. He e-mailed me back right away and told me they would look at it as soon as it arrived. And this was a Saturday, no less! Later that afternoon, I got a call from Duane and he told me that there had been a small engine fire in the area between the ignition coil and first spark plug. He said that he had to report it to Honda Canada, and would let me know what was going to happen on Monday. I should note that the Pilot has 65,000km on it and is 35 months old. Just out of warranty, of course! During the week of December 5-9, I was in contact with Duane regularly. He arranged a courtesy car for me, a Honda Civic. In the meantime, the service technicians took photos, sent diagnostic reports to Honda Canada, and explained the situation to them. Time dragged on and the following week, December 12-16, was more of the same. Honda Canada was taking a long time to investigate the situation and ensure that this wasn't a problem that could affect other Pilots. Duane did warn me that if Honda Canada did a full scale investigation and if the parts weren't readily available, I could be without my Pilot for a couple of months. Ultimately, Honda Canada came to the conclusion that the engine fire was NOT caused by anything internal, and there must have been an external factor that caused the fire. I was disappointed with the decision given the absence of proof either way. Honda Canada had no evidence of any external cause, but they decided that since they couldn't specifically identify an internal cause, it must have been caused by external factors. So I ended up calling my auto insurance company, who agreed to cover the damage as a comprehensive claim. They even waived my deductible. As an added bonus, when I picked up my Pilot, I barely recognized the inside of it, as Duane had it detailed for me no charge! Okotoks Honda, and specifically Asif Premji and Duane Soondarsingh, were fantastic through this whole ordeal. Anytime you are dealing with an unusual event (especially involving a fire!) it can be disconcerting. They held my hand (figuratively) and made me feel better about the situation. Duane and Asif genuinely care about their customers, and it shows. As Asif told me, when you have customers like me who have bought vehicles from Okotoks Honda, referred friends who have purchased new vehicles from Okotoks Honda, and have my service done at Okotoks Honda, you HAVE to work to keep these customers satisfied. Although I still have reservations with Honda Canada's treatment of my situation, these reservations do not extend to Okotoks Honda. More

When I came in for a new Honda, I had no idea that my experience at the car dealership would be so pleasant. Who would think that, right? Afterall, a preghnant woman coming in on her own could easily b experience at the car dealership would be so pleasant. Who would think that, right? Afterall, a preghnant woman coming in on her own could easily be taken advantage of. But I was ready to go to battle. Turned out, there was no need. Majed was on the job. He was so straightforward, no pressure, easy going, and genuine. I love how he made getting a new car a celebratory event by taking my picture with it and emailing it to me! As well, Majed really went and continues to go out of his way to stay in touch, even after the sale. He always makes himself available. I still talk about my experience with Majed and recommend him to any and all people looking to buy a vehicle. More

My husband and I met Majed at the 2008 car show while researching mini vans for our growing family. After several miles of laps around the round up centre and thousands of questions later, we were very researching mini vans for our growing family. After several miles of laps around the round up centre and thousands of questions later, we were very impressed with the product Honda had and impressed with the quality of service that Majed provided. Majed was knowledgable and professional but more importantly Majed actually listened to what we needed and found a vehicle that met those needs rather than sell us a brand new top of the line truck that my husband was eyeing that, while very pretty and still within our budget, was not practical for our needs. And while we loved our minivan, what has made us loyal to Honda (and to Majed) is the service we received AFTER the ink dried on the paper. Even after the warranty was up on the van, we have received nothing but courteous service from both the service and sales departments. I have numerous stories of how Majed has gone above and beyond for me, but the most memorable one was the time my van interior lights started flashing on and off like a strobe light. And while there was no threat of danger to drive and was not impeding my ability to see, my daughter has a seizure disorder. One phone call to Majed and 20 minutes later I was dropping off my van and picking up a loaner car he had arranged for me. This is just one example of how Majed goes out of his way for clients and I'm sure it's safe to say that as Sales Manager, his staff are just as client focused as he is!!! In fact, when it was time to bid adieu to the Odyssy, there was only one place we even considered to purchase our CRV, and we plan to return this fall to purchase a commuter car for my husband. Majed has wholeheartedly earned our trust and look forward to a long relationship with him and Honda!!! More

Not only did Asif keep his price consistent - he beat all the other dealerships in Calgary! Above and beyond only begins to describe the service of the vehicle AFTER the purchase was completed. My car is alw the other dealerships in Calgary! Above and beyond only begins to describe the service of the vehicle AFTER the purchase was completed. My car is always cleaner when it comes back from an oil change. :) :) :) :) :) Five happy faces for Asif = as promised, he delivered. More

We were shopping around via e-mail for the best price on a new Pilot in the area and Kerry Lewis was quick to respond and, within a few e-mails, we had a price that we were satisfied with. Although our situ a new Pilot in the area and Kerry Lewis was quick to respond and, within a few e-mails, we had a price that we were satisfied with. Although our situation changed and we weren't able to buy from Okotokes Honda, we were still very impressed with the prompt responses and straightforward answers that Kerry gave us. He cleared up any confusion that we had with buying a new vehicle and made things very simple. This is saying a lot since quite a few dealerships wouldn't even talk to me unless I came in (this was over the Christmas holidays so I wasn't even in town and was trying to arrange a purchase price via e-mail), some were even offended that I would even have the gall to ask for a lower price, and some didn't even respond. Don't get me wrong. A lot of sales staff at dealerships were courteous and did send us back a good price, but Kerry's price and service were by far the best. It is great to see that there are still salespeople like Kerry out there that will still take the time to help someone out and understand that customer service is what keeps people happy. We would have loved to have been able to purchase from Kerry and Okotokes Honda. More

I have been driving Hondas ever since Rahim began his dealership in High River, years ago. The quality of Honda is top notch. The 2012 Pilot that I recently purchased is a dream vehicle. Knowing a lot dealership in High River, years ago. The quality of Honda is top notch. The 2012 Pilot that I recently purchased is a dream vehicle. Knowing a lot about Car mechanics, this is truly a wonderful experience. Excellent service has been provided by Rahim and his overall staff. More

Great service all the time! Asif, Rahim, and Al-Amin always serve with a smile. Love my Honda thanks to this amazing dealership and their service!! always serve with a smile. Love my Honda thanks to this amazing dealership and their service!! More

I have boughten 3 vehicles with Majed. Everytime he has gone over and Beyond. From the knowledge and passion for the vehicles, to being a friend and remembering my birthday. The lastest was I have been gone over and Beyond. From the knowledge and passion for the vehicles, to being a friend and remembering my birthday. The lastest was I have been having issues with the Air in my tires, He offered to drive to my house and change my tire as my husband is out of town. I do not know many people who would go over and beyond. His honesty and ability to understand my needs as they changed with each vehicle that I have purchased. More

This dealer is great for accommodating their customers needs!! Prompt service and very easy to deal with!! Their staff is friendly yet professional. I would definitely refer people to this store! needs!! Prompt service and very easy to deal with!! Their staff is friendly yet professional. I would definitely refer people to this store! More

Have dealt with Asif for many years. This is our 5th Pilot and we love them. The service is great and most of the time I just e-mail Asif and tell him what I what and he deals with it. So easy! Pilot and we love them. The service is great and most of the time I just e-mail Asif and tell him what I what and he deals with it. So easy! More