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Okotoks Chevrolet Buick GMC
Okotoks, AB
593 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 31 service reviews
October 25, 2024
Dealing with Okotoks Chevrolet has been nothing short of a total disaster. I had a "service brake pad monitor" alarm come up on my dash while the vehicle was under warranty. After contacting this location, a total disaster. I had a "service brake pad monitor" alarm come up on my dash while the vehicle was under warranty. After contacting this location, I was advised that my vehicle was 67 km over my warranty, I explained that the light came on under 60k but I had to get home and to the dealership which put me over. After a brief conversation, they agreed that the part would be under warranty as the code came on while under warranty. After picking up my vehicle from the dealership, I noticed several days later the warning was back on the screen. I then booked it back in with them at which point I was told the part was defective and they were going to order a new one. Several months later, I brought the vehicle back and the part was replaced, but not after trying to charge me. After a brief conversation, they replaced the part I had no cost to myself. When picking up the vehicle this time around, I immediately noticed after starting it the code was back on. I spoke with the service advisor who told me that they will book it in again, but at a cost to me. I asked the service advisor if this problem has persisted since day one, how was it now a cost to me as it was misdiagnosed from the start? I didn’t believe that I should be paying for any of this. I suggested that if anybody was paying anything, perhaps they should pay my time for the inconvenience of bringing the vehicle back over and over at which point she told me I was a rude person. I asked the advisor if I had used bad language or raised my voice and she was unable to answer. At the end of the conversation with the service advisor she let me know. This is the last time she will not charge me for a diagnosis, but if it was caused by something other than the monitor, I would be paying out-of-pocket. I am appalled at the service I have received at this location. More
by Keith
Employees Worked With
Adriana Morrison
March 12, 2024
The sales process and managers were excellent to deal with. I've purchased a total of 3 vehicles from Okotoks GMC now. The reason for the 3 star rating (and I think is an important buying decision) is th with. I've purchased a total of 3 vehicles from Okotoks GMC now. The reason for the 3 star rating (and I think is an important buying decision) is the absolutely terrible service department. Upfront, they are very nice and approachable. Behind the scenes, they're unaccountable lazy individuals willing to lie to cover their own mistakes. I've had dipsticks left not fully inserted after an oil change, scratches left on door panels after repairs, a mirror replacement where the tech left the driver side door panel about 1/2" away from flush and when brought back into the dealership they left multiple scratches down to the metal where they must've used a screw driver to pull and push the door panel back in place and then left it scratched! They sprayed underbody/undercoating protectant over the electric retractable side steps causing the steps to amp out and stall, didn't spray multiple areas out of sheer laziness with the undercoating then lied saying "they don't spray under skid plates" which is bullsh*t because the truck model doesn't have skid plates where they didn't spray, they denied an issue with leaf springs and had to heckle them multiple times bringing it in to prove the issue until they finally replaced them and the issue was gone, they scratched on delivery, paint off the rear of my new truck and also the upper steering wheel column and denied a claim to replace the small plastic panel because I didn't notice right before I signed the final paperwork / when I took the truck off the lot according to them; even though I noticed within the first couple days. Nice customer service; this is over 2 separate truck purchases. Not to mention the guy who installs the 3M clear paint protection film, twice now, pulled the rubber bump stops from the hood end then left them rattling around under the hood The latest issue was on a 3500HD Denali Ultimate (not a cheap truck) and the kicker audio panel is dealer installed, and not from the factory which is unfortunate. The lazy technician who installed it drilled and tapped holes for the screws off center and on an angle, which permanently alters the rear tailgate first of all (you can't re-drill these holes as new again ... the damage is done), and secondly makes it so whenever you step on the tailgate step, the audio panel is prone to cracking near the middle bolts where they drilled off center and on an angle because the audio panel doesn't sit flush to the tailgate and twists far enough to crack with any pressure. I've had to glue the panel back together, open up the holes with a larger sized drill bit and use additional washers to keep it in place because they refused to own up to the installation error at the dealer. So my new $130,000 truck has a glued together panel with a big crack and worse than that which is my real issue, is the lies, denial, brush-offs like "we've never seen this happen before", saying they "left a message did you get it", and GM denied the warranty claim .. no xxxx GM denied it, because your dealership installed it incorrectly and instead of taking ownership and figuring it out yourself, you no doubt didn't give a xxxx to actually sort it out despite it being your mistake. I wouldn't trust this dealership's service department with an oil change, never mind anything more serious. Last time I picked up my truck they couldn't find my keys, and were scrambling to find my truck and get it back to me despite calling the night before saying its ready for pickup because the tech amped out my steps, scrambled to replace the fuse, and not only that, in a Denali Ultimate trim left dirt all over the fuse panel as well as the premium leather seats. Take a clue buddy ... don't be so lazy and unaccountable. Brutal track record of mistakes; I feel bad for individuals who go into places like this and aren't tech savvy or have decent knowledge of their vehicles enough to argue back or know when you're being sold a line. More
by codeman
Employees Worked With
Fred Edey, Adriana Morrison, David Dubbin, Matthew Chaperon, Ty Starke
November 24, 2023
Purchased our 2023 Chevrolet Colorado in April. Took it for its first oil change in August at which time we requested they inspect the rear differential as there is a howling noise coming from it Took it for its first oil change in August at which time we requested they inspect the rear differential as there is a howling noise coming from it at highway speed. Upon inspection we were informed that the vehicle was not road worthy and would require replacement parts. Parts were ordered and installed but the problem was not resolved. To our knowledge there has been 3 separate parts orders and still no solution. Okotoks GM has had our vehicle for 13 weeks with no clear indication of when we may get our truck repaired and returned. We have little faith left in this vehicle and the brand and have concerns over the dealers ability to rectify this situation. As advised by the dealership we contacted GM Canada and they provided absolutely no assistance as they said the dealership was following protocol. Extremely dissatisfied customer, AF More
by AF
Employees Worked With
Kevin Goldsmith Sales - 5 Star Rating
May 31, 2022
Okotoks GMC has been great to deal with from sales to service on my 3500 HD. Fred is the salesman I’ve been dealing with and is top notch. Highly recommend Okotoks GMC. service on my 3500 HD. Fred is the salesman I’ve been dealing with and is top notch. Highly recommend Okotoks GMC. More
by hiriver1010
Employees Worked With
Kyra Thomson, Fred Edey, Adriana Morrison, Amara Furgula
March 30, 2022
Brought Yukon in for out of province inspection. I know the condition of the vehicle. they came back nd said that it failed for several reasons. Windshield chip, brakes and leaking rear axle seals. I know the condition of the vehicle. they came back nd said that it failed for several reasons. Windshield chip, brakes and leaking rear axle seals. $2500 was the quote. But lucky for me, they would re-inspect for FREE after spending $2500. I took vehicle to different GM dealer and low and behold. Rock chip in windshield got fixed and passed. NO axle seal leaks and Brakes are fine. These guys are the FRAUDSTERS that give dealerships a bad reputation. STAY AWAY. More
by vinette136
Employees Worked With
Adriana Morrison
December 27, 2021
Purchased a 2019 3/4 ton diesel SLT. At the time I was very happy with salesperson and the team. That winter I went to plug in my truck and found the block heater cord had been cut. I called the dealershi very happy with salesperson and the team. That winter I went to plug in my truck and found the block heater cord had been cut. I called the dealership and was told it was due to a recall and the salesperson would have told me. The parts were not in but there was a fix. I booked appointment and had block heater fixed. This winter as we are in a cold snap and went to plug in again. To my surprise my block heater cord has again been cut. I called into a very unhelpful service desk. I was told there is another recall so cord was cut last service, there is a fix but no parts and there is no timeline for this repair to be done. Possible mid January. This leaves me unable to park truck at work or anywhere outside because I have no plug. The fact nothin has been communicated and block heater cord cut is appalling from a dealership that just wants to sell expensive trucks and not have any concern for customer. Brutal More
by Joel
Employees Worked With
Adriana Morrison
February 20, 2021
Didn't buy my GMC from him but Kevin Seitz was more than happy to help me get a new fob, sync my phone and answered all the other questions I had - recommend him to anyone who wants the sales person who wil happy to help me get a new fob, sync my phone and answered all the other questions I had - recommend him to anyone who wants the sales person who will listen to what you're looking for and works hard to deliver it to you. If for whatever reason he's not available, ask for Bailey! More
by Base_ball21
Employees Worked With
Colin Guillet, Bailey Silverson, Kevin Seitz
