Okanagan Chrysler Jeep Dodge

Great service Always helpful and checked to see if any recalls made sure my time wasn't wasted , always friendly and great dealership , I always recommend to friend Always helpful and checked to see if any recalls made sure my time wasn't wasted , always friendly and great dealership , I always recommend to friends and family More

Happy Journey Owner Bought our 4th vehicle from Okanagan Chrysler Jeep Dodge, from the start to the finish we were happy with our service, we were kept informed of the pr Bought our 4th vehicle from Okanagan Chrysler Jeep Dodge, from the start to the finish we were happy with our service, we were kept informed of the process and what would be happening. Each time we stepped foot in the dealership we were greeted in a friendly way by reception, right through to sales. We appreciated the service given to us and look forward to future dealings with the dealership More

Service Visit Would have been a great experience, but while waiting for my vehicle I saw a poster on the wall offering a service special that was precisely what I w Would have been a great experience, but while waiting for my vehicle I saw a poster on the wall offering a service special that was precisely what I was having done. When I went to pay for the service I asked for the special. A couple of lame excuses later....I was told that it had expired. For a company that presents itself as a high service organization and goes to great lengths to provide testimonials and feedback like this....I was surprised. It was only $25 difference, a 'so what' dollar wise, but again, from a company reaching for great customer service the answer I expected would have been "That offer has expired, but since we left the poster up we'll honour that for you no problem. Thanks for pointing that out". So instead of talking about how great your service is....I find myself telling a different story. More

Saved my bacon I was traveling through Kelowna when my 2014 Ram 1500 Eco Diesel had a Check Engine Light and proceeded to go into limp mode. With 400km to go before I was traveling through Kelowna when my 2014 Ram 1500 Eco Diesel had a Check Engine Light and proceeded to go into limp mode. With 400km to go before I reached home, I had no choice but try my luck at the local dealership. It was a long weekend and they were closed but I made sure I was in first thing in the morning when they opened. I explained my situation to the service advisor Gary. My wife had an extremely important appointment in Vancouver that afternoon. He spoke with his co workers and explained that I needed to be in Vancouver the same day. They managed to schedule the truck in for the emergency appointment. I was told to come back in a few hours. I arrived just as he was processing the paperwork. The technician Matt had performed the necessary reprogramming to the computer and I was set to go. I was given a through explanation of the problem and how the repair was performed. Both Matt and Gary were extremely professional, helpful and courteous in dealing with a new customer that had no relationship with this dealership. I found the overall experience to be well above and beyond what I have learned to expect from these situations. I am moving to Kelowna in a few months and this will definitely be my dealership of choice for my vehicle. Thank you for your help! More

Came for a truck! I came in from out of town because I found a good deal on a used Ram online but walked away with a Brand New One. They have huge selection which is a I came in from out of town because I found a good deal on a used Ram online but walked away with a Brand New One. They have huge selection which is also great. Finance guy Adam was able to show me how to save some money on what I had already and get me into a new truck, for same money just a few years more. Everyone was open and easy to talk with. Even received a parting gift. More

service Greeted with a cheerful smile and positive attitude...Gary is always ready and happy to deal with any issues related to my vehicle. He makes it a prio Greeted with a cheerful smile and positive attitude...Gary is always ready and happy to deal with any issues related to my vehicle. He makes it a priority to ensure my vehicle is ready on time. More

Excellent Service! My experience in purchasing my new Jeep from John McAuley and Colin, starting Online and in your Dealership has been amazing! The level of customer s My experience in purchasing my new Jeep from John McAuley and Colin, starting Online and in your Dealership has been amazing! The level of customer service that I received from all of your staff was outstanding. It's obvious that everyone in your company works as a team, from Sales through to Travis in financing. I will certainly recommend your dealership to anyone I know looking for a new vehicle. More

The Service Department is a waste of time. Vehicle needed repair under warranty. Once They Figured out what the problem was, They booked the following appointment a week later. I went in for my Vehicle needed repair under warranty. Once They Figured out what the problem was, They booked the following appointment a week later. I went in for my appointment, and after 1+hours, they told me they ordered the wrong part... It's been the same part Chrysler has had standard across that specific vehicle since the remodel in 2011. So, I leave and I had to be "squeezed in" for my next appointment. At my next appointment, I waited over 2 hours for the work to be completed. Once my vehicle was finished, I waited an additional 20-25 minutes it have it washed. I didn't understand why it was so long, since there was only one other person waiting for there vehicle (Most dealership say about 5-10 minutes max). Anyway, after waiting all that time for my vehicle to be washed, I walked up to my vehicle when everything was all done (signed paper work) my vehicle in fact hand not been washed, it wasn't even rinsed. Like Seriously? They claimed that it had been washed, when you could touch the paint and see where you touched. The windscreen was only cleaned where the wipers are, because they just used the cars sprayer and wiper blades to clean it off. What a waste of time... Plus we bought the vehicle brand new a month ago from this dealer, and it's no base model either... More

Great service experience How many times can you walk away from a service appointment and say " wow I'm pretty happy " ! That's how I felt yesterday when Gary went the extra m How many times can you walk away from a service appointment and say " wow I'm pretty happy " ! That's how I felt yesterday when Gary went the extra mile for me , I was very impressed with that . More

My experience was very unforgettable and great I have poor credit and Okanagan Dodge helped get me in a fantastic car at a price I can afford. When my daughter gets her drivers she plans on buying I have poor credit and Okanagan Dodge helped get me in a fantastic car at a price I can afford. When my daughter gets her drivers she plans on buying from Okanagan dodge. I recommend anyone to do business there More