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Okanagan Chrysler Jeep Dodge
Kelowna, BC
701 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 701 reviews
June 23, 2016
John McAuley was great!!! My experience from start to finish was exceptional. John was no pressure and knowledgable. I will definitely go back to see John and his team for my n My experience from start to finish was exceptional. John was no pressure and knowledgable. I will definitely go back to see John and his team for my next vehicle👍 More
by Janine
Employees Worked With
John McAuley
Helpful June 23, 2016
Great Experience! Thank you to John McAuley and the sales team! We had an amazing experience with a very knowledgeable sales person! We heard great things from others Thank you to John McAuley and the sales team! We had an amazing experience with a very knowledgeable sales person! We heard great things from others about Okanagan Dodge, we would highly recommend our friends and family! More
by britlip
Employees Worked With
John McAuley, Konstantin Seroshtan
June 23, 2016
Service work The service counter has to be the most difficult job in a dealership as most people show up with a problem! I was handled with courtesy and honesty. The service counter has to be the most difficult job in a dealership as most people show up with a problem! I was handled with courtesy and honesty. They phoned me with a price before any work was preformed. Love my truck. Bruce More
by Dodge Diesel Dude
Employees Worked With
Gary Callander
June 22, 2016
SERVICE ADVISORS I have had several instances where i have brought my Dodge Journey in for servicing to this dealership. I have to say that regardless of whether my v I have had several instances where i have brought my Dodge Journey in for servicing to this dealership. I have to say that regardless of whether my visits were scheduled or emergency type situations; the service advisors are ALWAYS very pleasant, courteous, helpful, friendly and fun to work with. I have mostly dealt with Gary Callander and Tara Crowe and highly recommend either of these two advisors to you should you need service on your vehicle. A visit to this service department, unfortunately a necessary expense of owning a vehicle, is made enjoyable by Gary and Tara. Both Gary and Tara try to help you when budgeting the service needed for your vehicle and are always looking out for your best interests. Dealerships get a bad rep sometimes with over pricing services, parts, etc. but i do not find this is the case here. If you are looking for great service, done right, then go to this dealership. They will treat you right and very fairly. More
by peterscamera
Employees Worked With
Gary Callander, Tara Crowe
June 17, 2016
It's A Great Day at Okanagan Dodge ! I have dealt with Okanagan Dodge for over 15 years probably more like 20. I know most of the Okanagan Dodge team by their first name, from Kevin in sa I have dealt with Okanagan Dodge for over 15 years probably more like 20. I know most of the Okanagan Dodge team by their first name, from Kevin in sales to Mia at showroom reception, to Stephanie and Darla at the service desk, to Tara and Jenn and Gary (Service advisors who greet you when you drive your car into the service bay). My apologies to the guys and girls whose names I don't know but do such a great job maintaining and servicing my vehicles. Almost forgot Ernie, Pat and rest of the drivers who give me a ride home and pick me up when my truck is ready. Thanks to Dean and John who always greet me with a smile, a handshake, and how's it going ?. Better not leave out Adam, Travis and Dave, the guys who put together the financincial magic to get me into the car or truck I'm looking for. So the main reasons I deal at Okanagan Dodge, " A great product and a great team ". A special thanks to Kevin Gulbranson, a great salesman and always a pleasure to deal with. Thanks for finding me this nice little Ram worktruck. All the best to all of you at Okanagan Dodge ! More
by John Williamson
Employees Worked With
Kevin Gulbransen
June 16, 2016
WASTE OF AN ENTIRE DAY! First off, Stephanie at the service desk was AWESOME and helpful. Unfortunately, it ended there! I brought my truck in for the scheduled appointment First off, Stephanie at the service desk was AWESOME and helpful. Unfortunately, it ended there! I brought my truck in for the scheduled appointment time. The papers were signed, the walk around was done and I was given a ride back to my house my the courtesy vehicle staff. 0800hrs At 934 am, I received an email stating that a few things were under “caution” and the items were listed. I followed the instruction and declined the work with a reply. At 941 am, I got an email stating the “cautions” would not be done. I left my house for an appointment. At 1001, I received another email from Dodge (Gary), which looked like the same email from 934. Stephanie from the service desk called me at 1015 to tell me my truck was ready! I thought that was a bit weird since it was supposed to be there for half a day, and I had only replied to their initial email a short while ago. I asked to be picked up from my house at 1130. I raced back to my house to drop off the borrowed car and get ready for pick-up. No one showed up for 1130. I realize things run late, so I waited. Finally at 1215 I called the dealership and Stephanie told me the driver was running late. I needed to be at another appointment, so I cancelled that pick-up and rescheduled for 1330hrs. I was at home at 1330 hrs and no driver came. At 1346 the driver called to say he was lost and could I give him directions. At the time, he was only about 60 seconds away, so I told him how to get to my house. At 1355 he called again, but I was on the other line. A message from him stated he was lost again and could I call him back. He finally arrived at 1400 hours. I had another appointment at 1430, so I had to tell him to come back. I called Stephanie and asked to if I could have another driver pick me up at 1545. I finished my appointment at 1530 and noticed a message on my phone from 1527 hours. It was from the courtesy driver telling me he was in my driveway for pickup and he was wondering why I wasn’t there. I immediately called him back and said I’m on my way and reminded him that the pick-up was supposed to be for 1545. I guess he had to turn around and come pick me up. He was there at 1547. There are three ways to get to Okanagan dodge from my house. Down Sexsmith road, over Dilworth road (fastest), or down Glenmore to Enterprise rd, the latter being the longest due to distance and traffic. The driver went down Glenmore to Enterprise. This added an extra 10 minutes to our trip. I was very frustrated at this point. When we got to the dealership, Stephanie handed me my keys and had me sign the papers. I read over the papers and noticed this: “Vehicle has been modified with aftermarket suspension components and the recall parts cannot be installed”. If was after 1600 hrs and I’m just finding out that my truck has been at the dealership for more than 8 hours, I’ve missed three pickup times and wasted my entire day with working around this issue, only to not have to the work done! I asked for an explanation and Stephanie took me to see Tara. Tara took the papers and proceeded to look them over. She then stated that “Vehicle has been modified with aftermarket suspension components and the recall parts cannot be installed”. I said yes, that true! This dealership built this truck and should have known this before I came in! I also stated that I was sorry about my tone of voice, but I’m extremely pissed about this. Tara then scanned the sheets again and stated that my truck needed to come in anyway, because the engine light was on. I stated I already knew what the problem was, and it wasn’t’ urgent. Her condescending tone and glare she was giving me told me she was angry. I asked to speak to someone who could give me a more thorough answer as to why my entire day had been wasted. Tara went to supposedly find that person, while I waited. After 10 minutes, I left. I had already wasted my entire day on this dealership. Why couldn’t someone have phoned me at 10am when this was discovered and told me, instead of wasting my entire day? My feelings at this time are that I will never set foot in the service department again until something is done about this. More
by KK
Employees Worked With
Gary Callander, Tara Crowe
June 09, 2016
Excellent service! It was the first time dealing with Okanagan Chrysler Jeep Dodge. I came in for warranty work on our Dodge, that was bought from an out of Province dea It was the first time dealing with Okanagan Chrysler Jeep Dodge. I came in for warranty work on our Dodge, that was bought from an out of Province dealership, and the service at Okanagan was excellent! You don't always see the best service from many dealerships when you are getting warranty work done, almost like you are wasting their time, but that is not the case at Okanagan Chrysler Jeep Dodge. From the service advisor, the warranty work, to the service counter, the courtesy driver, to the truck coming out washed and cleaner than it went in, the parts showing up days quicker than expected, the whole experience was pleasant, friendly, and fast! More
by aevans05
Employees Worked With
Gary Callander
June 08, 2016
U-connect repair on Dodge Journey 2012 Initial tel.contact was courteous and efficient. Check-in by Service Advisor Gary Callander was speedy, efficient and thorough. He updated all records Initial tel.contact was courteous and efficient. Check-in by Service Advisor Gary Callander was speedy, efficient and thorough. He updated all records and alerted me to an outstanding recall as well as remaining warranty coverage. He closely followed the work, which was done in good time. Charges for the U-connect repair (just a loose fuse!)were very reasonable. Service report is detailed and very helpful for future maintenace/repais. More
by dodgekars
Employees Worked With
Stephanie - Service desk -also pleasant and helpful, Gary Callander
June 08, 2016
Love my new wheels! My experience with Okanagan Jeep has been wonderful! The entire team was warm, friendly, and accommodating, They listened to any concerns I had, and m My experience with Okanagan Jeep has been wonderful! The entire team was warm, friendly, and accommodating, They listened to any concerns I had, and made sure that I was 100% pleased with my purchase. So happy to say that my first brand-new purchase was a headache free one! Thank you Adam, Dave, and Travis for making the financial aspect of the deal a breeze. And a great big special thanks goes to Kevin G for being such a gem! His customer service is amazing and I highly recommend dealing with him! Kevin went the extra mile to bring in a vehicle that suited my needs, and made the whole process stress free! More
by ahalamic
Employees Worked With
Kevin Gulbransen
June 07, 2016
Service excellence What a wonderful experience! We were not happy with the experience we had in Vancouver (not going to name dealerships). So we got connected to Ok What a wonderful experience! We were not happy with the experience we had in Vancouver (not going to name dealerships). So we got connected to Okanagan Chrysler Jeep Dodge. Eric did a wonderful job. He promptly replied to our emails, followed up with phone calls with utmost courtesy, very helpful in guiding us through the process, and helped us pick the car we wanted, We drove all the way to Kelowna to pick up our chosen car. Eric was as great in person as he had been via phone and emails. Very professional, friendly, ready to answer questions and help. Overall, an excellent experience. Thanks Eric! More
by vancouver12
Employees Worked With
Adam Johnstone, Eric Rampone, Adam Johnstone
