Oakville Volkswagen

Avoid this Dealership if I could rate them -5 I would! I brought my 2018 Tiguan car on 12 Dec 2019 to VW Oakville dealership as a result of the VW recall service of cooler bottle problem that was sent to m I brought my 2018 Tiguan car on 12 Dec 2019 to VW Oakville dealership as a result of the VW recall service of cooler bottle problem that was sent to me earlier , it was determined that my car is to be kept at the dealership for repair as it is unsafe to drive given the damage in place, however spare parts for repair aren’t in stock yet, I was not given a date as to when I can receive my car it was even determined that it could be more than a MONTH OR MORE! I was given hatchback golf car , with no winter tires, no navigation system and even the apple car play isn’t working in it , my request for a Tiguan or SUV was denied saying the Golf was the only car they have as they deal with only one rental company , I contacted the Milton dealership whom I got the car from in the first place , they informed me that they don’t offer complimentary rental cars in such a situation and that I would have to pay for a rental car if needed more over even If I decided to take the car to them they won't be working on it since another dealership has opened a job for it ! So now I am paying 515$ a month for a car that is taken from me indefinitely with no time frame or date for return! and VW dealers are soo cheap to rent a replacement for me bec of a recall of a manufacturing problem that I had nothing to do with ! At other dealerships of other brands in Canada and world wide when a problem like this exists they replace the customer with same car model or higher! (if you were smart its a marketing/future sales tool by the way) VW employees whether at the dealership or customer service line keep repeating that they are only obligated to give me a VW car not necessarily same model like mine! and although its winter they repeat its not an ontario legal requirement to have winter tires installed ! So bottom line VW is suggesting that Safety level of a new All wheels Tiguan SUV of 12 K KM all seasons tire is equal to an old rental Golf of 29 K KM!!! The Car I have been given isn't functioning when it comes to Navigation even through apple car play! and it makes a strange beeping sound that I reported to Tom Tanks on Dec 30th, the manager I have been dealing with to which he answered ''they all do that its normal'' well I never heard that sound from my Tiguan! Employees at your dealership have zero customer service skills and defiantly don't act like owners! Moreover its not comfortable or welcoming being at the dealership premises as on my first day there one of the ladies working there yelled '' Merry Christmas'' to a guy leaving the dealership where he replied ''thank you for merry Christmas I hate the happy holidays xxxx'' to which she answered " I agree !I am a merry Christmas girl I don't do Happy Holidays!" and here I am an non white customer who is confused will anyone here be offended if I say happy holidays ? will I be treated less than other customers if I do so ? I am not sure , but what I am sure of that this will be the last VW car I lease or buy in my life! I have requested a waive for my lease payment for the duration I don't have my Tiguan with me as I am paying for a service I am not receiving with no reply from their website although more than 2 business days have elapsed! Shame on you Volkswagen! More

tl;dr luxury prices for abysmal service Stay away from service department. Overpriced and unknowledgeable. Take your car to Burlington service dept. quotes are always cheaper, service is Stay away from service department. Overpriced and unknowledgeable. Take your car to Burlington service dept. quotes are always cheaper, service is done faster and you are given a more comprehensive report of what has been done. I have serviced here multiple times and every time their "fix" was to just start replacing parts until the problem is fixed. A specific example is when I asked for a diagnostic here for approx. 200$ to which they came back with results inconclusive. Took to mechanic who did diagnostic for free and confirmed actual problem, doing by due diligence I took to different dealer and they also had confirmed the same issue. Waste of time and money, assistant service manager (Ms. Gordeiro) wont give you a few minutes of her time and will just get aggressive/condescending when you ask questions. Extremely disappointed with the level of service and general attitude of managerial team. More

Be Aware Just remember who you are dealing with here: Volkswagen have illustrated that telling lies is part of the corporate culture, so why should the dealers Just remember who you are dealing with here: Volkswagen have illustrated that telling lies is part of the corporate culture, so why should the dealership be any different? Regardless of what they call themselves (VW Specialist, Etc.) you are dealing with car salesmen/women who will do and say anything to shift inventory, especially as month/quarter end approaches, yes, all of the stereotypes hold true. So, if any promises are made, make sure you get them in writing otherwise, as sure as the sun rises and sets, they will be forgotten the moment you sign the sale document and don’t expect any help if you contact the dealership after the event: they protect their own. So Caveat Emptor and loo elsewhere if possible. More

BUYERS BEWARE Im not the type of person that I like to BUYERS BEWARE Im not the type of person that I like to leave negative reviews but in this case I have to JESSA VILLA CALLED POLICE ON ME FOR NO BUYERS BEWARE Im not the type of person that I like to leave negative reviews but in this case I have to JESSA VILLA CALLED POLICE ON ME FOR NO REASON JUST ASKING FOR SOMETHING THAT I WAS PROMISED These people that work at oakville Volkswagen Don’t know what they’re doing and have no idea about car or car parts or they play dumb Jessa villa manager , Joshua Gonzales and Warren Renwick,Tina had no clue about cars bought a 2019 VW atlas in October 2019 from start to end they tried to cheat till the end they lied to me when picked up the vehicle I specifically asked Joshua if they have installed the rust module and they have done undercoating on the vehicle he said yes which I paid $1288+ HST for it brought it home checked the car the next day there was no undercoating or the module called the dealer Warren said what module you never paid for it which it explained to me by Tina at the time of purchase but they lied said that $1288 that paid its only for undercoating which I have never heard of such a expensive undercoating spray this is just 1 thing that it has not been honoured or solved that’s why I’m leaving reviews everywhere basically they stole my $1288+ HST and telling me that I can’t do anything about it I hope they feel good about stealing my money buying a new car should not be this sketchy but these people tried all their ways from changing rates not giving me floor mats that I was promised to till the end tricked me with the undercoating More

Excellent customer service for my new car purchase. See Andrew or Arnold if you are in the market for a VW. Andrew took care of all of our needs Andrew or Arnold if you are in the market for a VW. Andrew took care of all of our needs More

My appointment was for 815am. Vehicle was taken in at 840am. This was just an oil change. At 944am I had to go into the shop to check when the vehicle would be finished. Still working on it. The service 840am. This was just an oil change. At 944am I had to go into the shop to check when the vehicle would be finished. Still working on it. The service advisor says my bill would be $200 plus tax. I was told it was $159 over the phone. So they started my appointment late and charged me more than they quoted me. First and last time I will be taking my vehicle here. The service staff are at best customer challenged. Train them. More

I agree with the previous review. Horrendous service. Cannot reach them. They do not return calls. Their answering machine does not function properly. Awful awful service. Cannot reach them. They do not return calls. Their answering machine does not function properly. Awful awful service. More

Horrendous service Bought new Jetta highline after diesalgate. The homelink was missing from the visor. A week was all it would take to get it we were told. Two years la Bought new Jetta highline after diesalgate. The homelink was missing from the visor. A week was all it would take to get it we were told. Two years later, it is finally installed. Every service that was scheduled, it was supposed to be dealt with. I don’t know what department is more incompetent, parts or service. The kicker is , when my wife picked up the car, the receptionist let her know they weren’t charging for the part because the car is still under warranty. Also had issues with intermittent wipers. On delay when spitting rain, they would go into high speed. Rather then changing the sensor, they said we had to bring it in when it is raining to test it. Idiots More

Great Service and Client Experience This is our second car bought at Oakville VW. The buying experience and willingness to go the extra miles is unmatched. The sales rep. Andrew Sawires This is our second car bought at Oakville VW. The buying experience and willingness to go the extra miles is unmatched. The sales rep. Andrew Sawires is one of the best and most knowledgeable in the industry. His enthusiasm and passion for doing the right thing is contagious. Similarly, Krystal Margison had went above a beyond to ensure that we are able to finalize the paper well past opening hours. Oakville VW is a great place to shop for a new our used car. We are definitely coming back. More

Very poor business ethics I wish I had read the reviews before going to them! We went to see a used car last night and the salesman agreed to bring the car to our mechanic toda I wish I had read the reviews before going to them! We went to see a used car last night and the salesman agreed to bring the car to our mechanic today to have the car inspected before purchase. He never asked us for a deposit, so we never thought to offer. We assumed that since he was taking his time to bring the car knowing full well that we were paying for an inspection, we had first choice on purchase. The car was inspected at 1:30 pm today. It is now 4:30 pm and I have since received the mechanics report and was just about to call the dealership when I got a text from the salesman saying the car had been sold. That's $150 down the drain without even a chance to react to the report! Very poor business ethics in my opinion. Whether used or new, we will not be returning to to buy a vehicle from this dealership! More