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Oakville Volkswagen
Oakville, ON
70 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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70 Reviews of Oakville Volkswagen
July 28, 2026
I purchased a 2017 Subaru Forester from this dealership, and the experience was extremely disappointing from start to finish. It took **three weeks** for them to deliver my vehicle, but what made the sit and the experience was extremely disappointing from start to finish. It took **three weeks** for them to deliver my vehicle, but what made the situation even worse was the complete lack of communication. At no point did anyone proactively update me on the reason for the delay. Every time I wanted an update, I had to call or email the dealership myself. Given the excessive delay and poor customer service, I asked if they could change the transmission fluid as a goodwill gesture. It was a simple request considering the inconvenience I experienced, but they declined. I also requested that the vehicle receive a thorough detailing before delivery because it was not in the best cosmetic condition. Unfortunately, when I arrived to pick it up, the interior had still not been properly cleaned. It was obvious that the detailing had been done carelessly or not completed at all. Buying a vehicle should be an exciting experience, but this dealership made it stressful and frustrating. Poor communication, long delays, and little effort to address customer concerns or make things right are unacceptable. I would not recommend this dealership to anyone. If you value honesty, communication, and quality customer service, I suggest taking your business elsewhere. More
by Rachelle
Employees Worked With
Insocial Account
July 09, 2026
I bought a 2022 Jetta 11 months ago. In May of this year, I had an engine light come on and tried to get a service appointment. It's very difficult to get a hold of anyone at the Oakvi In May of this year, I had an engine light come on and tried to get a service appointment. It's very difficult to get a hold of anyone at the Oakville location and once I did, they could not see me for a few weeks. I took the car to the Roseland location within a few days. A small leak was detected from the purge valve line and it was repared. Now I get a "Travel assist currently not available" alarm NONSTOP! I called again and sent an email to the sales person (Yassir K.) to see if they could look at it and fix it to no avail. I had an appointment for tomorrow but managed to get in the other dealership sooner. I am told that my steering wheel is faulty and requires replacement. This could take months as they do not have the part. My car is now beeping nonstop -- it is so distracting I cannot drive it! I would not recommend the Oakville location for lack of response--no response to my emails plus almost impossible to get in touch with them on the phone. More
by bc
Employees Worked With
Yassr K., Insocial Account
September 18, 2025
We visited Volkswagen Oakville to test drive a new car. The first time, we went without an appointment and were told there would be a wait. After waiting for more than half an hour, we lost interest and de The first time, we went without an appointment and were told there would be a wait. After waiting for more than half an hour, we lost interest and decided to return another day. Later, we rescheduled and booked an appointment, but the experience was no better. We arrived on time, yet still had to wait again. The front desk then informed us that since the salesperson we were supposed to meet was busy, they would send someone else. This salesperson brought out not a company test vehicle but his manager’s personal car and asked us to drive it. The whole experience felt unprofessional and left us very disappointed. More
by KR
Employees Worked With
Insocial Account
July 24, 2025
We just leased our new Taos. We had the salesman Muhhomad , Great guy, excellent service!! Best decision we made and our car was on the lot with lots of inventory unlike othe We had the salesman Muhhomad , Great guy, excellent service!! Best decision we made and our car was on the lot with lots of inventory unlike other dealerships where it was a factory order with 3 month wait time. When you go as for Muhhomad you will receive excellent service and a super nice guy! Joanne More
by Jo Hardy
Employees Worked With
Insocial Account
September 28, 2024
I had an appointment in 15 minutes, I went to the service right on time and they immediately took my car in, didn’t lose a second at all. The vehicle was serviced super fast, the staff especially Tom was sup right on time and they immediately took my car in, didn’t lose a second at all. The vehicle was serviced super fast, the staff especially Tom was super welcoming, helpful and supportive. I’m glad I chose VW Oakville to buy my car! I recommend this service. More
by barlas32
Employees Worked With
Thomas Tonks, Insocial Account
September 22, 2024
Where to start. .. 1 star seems too high at this point. The only positive experience I had was when I purchased my vehicle. This is where everything goes downhill. .. 1 star seems too high at this point. The only positive experience I had was when I purchased my vehicle. This is where everything goes downhill. On my drive home from the dealership (roughly an hour) I started getting a vibration that shook the entire front of the car. Concerned, I made an appointment (3 weeks away). Finally get there, and they fix a small issue in the back of the vehicle. I advised that tires were possible issue as well, service rep AND their sales team argued with me, so I bought a set from my own pocket. STILL having the vibration, and no one seems to care enough that its almost put us into a ditch, as well as a guard rail on the 401. After reaching out multiple times no less. Would NEVER recommend anything from there. EVER. More
by Gmcguy83
Employees Worked With
Mike
June 11, 2024
DO NOT USE THIS SERVICE DEPARTMENT I'm unsure if the staff here are incompetent or shifty. Either way... Had my vehicle towed here in March of last year after the engine wouldn't turn over. explain staff here are incompetent or shifty. Either way... Had my vehicle towed here in March of last year after the engine wouldn't turn over. explained that I have an extended warranty - was told by tech Derik, no, I don't. Was then given a quote for $1500 to fix. Warranty was mentioned again, and also sent a copy of it to them, and then I agreed to the fix and figured I would just take it up with warranty later. Was then told part was in the states and would take a couple weeks to get. I wait two weeks, no call. I call 3 weeks in, nobody takes OR RETURNS my call. After another week of unanswered calls, I go in, only to be told by Michael Corbett that the part would be in shortly, and that nobody has returned my call because it is a new building and the phone systems don't work well. After another week, I escalate. Ask Manager Pamela Graham to call me. When she doesn't call or return my emails, I escalate with VW Canada. That gets her attention. Proceeds to tell me that the techs have been "attempting to reach me multiple times" (not true) I take time off to go in find out what is going on with my vehicle (as again, nobody takes phone calls) and to find out when I can expect work to be completed. I am met with pass the buck attitude from Michael and confrontation from Pamela. This dealership ended up having my car for 7 months(!!) before they diagnosed the issue and made my car run again. Warranty people did their job and made sure that most of the $4000 bill Oakville VW first issued me was correctly taken care of. HOWEVER - When I finally picked it up, it still wasn't running properly and In December I reached out again as the engine light was on and it, again, was running in limp mode. When nobody returned my emails, I had to take it to a dealership further away to finally have it fixed enough that I can use it. As mad as I've been about the whole experience, I hadn't written a review. I write one now ONLY because I recently took my vehicle into a different dealership - and the service I got was MILES ahead of what Oakville VW can only hope to be. This dealership listened to me, checked into my history with the vehicle, and communicated with me all the information that I asked for. I could write a full novel of the failings of Oakville VW's service department, but if you've read this far, you get the picture. Simply put, you're better off having your car serviced at the wreckers. You'd actually have a chance of getting it back in better shape. More
by PdW
Employees Worked With
Insocial Account
April 11, 2024
Great work service team! They took time to review the issues and got it all fixed and me back on the road in a few hours. Special thanks to Pamela and Zarko. They took time to review the issues and got it all fixed and me back on the road in a few hours. Special thanks to Pamela and Zarko. More
by RB
Employees Worked With
Pamela and Zarko
March 16, 2024
Buyers beware this is a terrible dealership … stay away I recently bought a 2024 GTI and it was by far the worst car buying experience of my entire life. It took around 6 months from placing my order away I recently bought a 2024 GTI and it was by far the worst car buying experience of my entire life. It took around 6 months from placing my order to receiving my car and during that time every interaction I had with the staff at this dealership was terrible. It took me 3 tries to pick up my car, the first time they tried to give me a car with different specs, the second time their service department installed only half the parts that I had ordered and most of the accessories were also missing. Instead of being apologetic they questioned if I had paid for the missing parts. They told me that all the missing parts were on back-order for the last 6 months and therefore I would have to take the car as is. I refused and finally got my car 2 days later once they had done all the work. The Sales (Andrew) and Service Manager (Pamela) lied to me on multiple occasions. On top of their incompetence and lies, they also treated me with an air of disdain and indifference which only made this a worse experience. I cannot imagine treating a customer at McDonald in such a manner let alone a person who had just given them over 50K $. Other than the Finance Manager there does not seem to be a competent person working there. More
by supereagle1980
Employees Worked With
Andrew,Cardin, Pamela
