After my recent purchase, I had one outstanding item to be fixed which required the part to be ordered. Dawn called me to let me know the part had arrived and apologised for the lengthy delay. Car booked in, arrived earlier than I had planned, no issue. Car washed after the part was replaced.
Dawn answered all my questions I had, some albeit probably slightly dumb. Shared her chips, offered my drinks. Great bubbly personality and very customer focused.