Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Oakridge Ford
London, ON
1,881 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
1,881 Reviews of Oakridge Ford
August 22, 2018
oil change done on time and car was ready as promised. That's good servicel and that is what I expect from the Ford dealer that I will deal with. done on time and car was ready as promised. That's good servicel and that is what I expect from the Ford dealer that I will deal with. More
by escape2017
Employees Worked With
Richard Disabato
Helpful August 22, 2018
Best Experience Ever! I am new to Ford. Coming in and meeting Julian Almeida was one of the best decisions I've made! I was looking to trade my car for a new Escape, Julian I am new to Ford. Coming in and meeting Julian Almeida was one of the best decisions I've made! I was looking to trade my car for a new Escape, Julian made this transition very easy. I was in love with the vehicle more and more as he showed me the features and benefits of the Escape. Overall, it didn't feel like a "car sale" experience, I felt like I was talking to a friend. Julian was very considerate and made sure I had everything I asked for, although he is new, his etiquette was polished. I felt very valued and especially important on Delivery day! I will certainly be coming back for all future services. I highly recommend Oakridge Ford as your dealership, and Julian Almeida as your consultant. Thank you so much! More
by 2018 Escape Titanium
Employees Worked With
Mike Alguire, Alban Burani, Reg Hanlon, Julian Almeida
August 21, 2018
Routine Oil Change Much appreciated Brandon and the service team was able to complete my oil change in a timely manner despite the fact that I did not make an appointmen Much appreciated Brandon and the service team was able to complete my oil change in a timely manner despite the fact that I did not make an appointment in advance. More
by FordOwner
Employees Worked With
Mike Alguire, Kelly Karl-Begg, Sabrina Ramsuchit, Brandon Lilley
August 20, 2018
Fantastic experience John was so helpful with getting me set up with my new Escape. He's knowledgeable and didn't try to sell me on something I didn't need. He LISTENED to John was so helpful with getting me set up with my new Escape. He's knowledgeable and didn't try to sell me on something I didn't need. He LISTENED to me, which seems to be so rare nowadays. Thank you so much for all of your help! If anyone is looking for a smooth buying experience, go see John Gillan at Oakridge Ford! More
by Doryescape
Employees Worked With
John Gillan
August 19, 2018
escape repair I took my Escape in, it's battery wasn't holding a charge. The service advisor kept me informed all the way. It was repaired on time I took my Escape in, it's battery wasn't holding a charge. The service advisor kept me informed all the way. It was repaired on time More
by MikeR
Employees Worked With
Arkadi Licht
August 18, 2018
I love my new car!!!!!!!!! I give everybody at Oakridge Ford 5 stars and Kelly gets 10. I had a lot of decisions to make suddenly at the end of June when my beloved 16 year old I give everybody at Oakridge Ford 5 stars and Kelly gets 10. I had a lot of decisions to make suddenly at the end of June when my beloved 16 year old Malibu was given a death sentence. I was totally unprepared because it had low mileage, was running well and still looked handsome but was rusted underneath. We were open to buying or leasing. We went to three different dealerships, (Honda and Hundai) and it was the Ford Escape Titanium lease that won the day. My sister is on her forth leased Ford Escape and she encouraged me to go to Oakridge and to Kelly. She has always known what is best for me...ha ha read bossing me around for years, so I went, not convinced. I am so grateful to her. Kelly is the only female sales person we saw and she is everything a sales person should be. Courteous, friendly and pleasant. Very very patient and sensitive to my tensions and wishes. She anticipated what I needed to know and reassured me with all my concerns. Fully knowledgeable about the car and process. Mark Stewart is also extremely pleasant and patient. I am a woman who has not had a car payment in 15 years and he gave me all the time and information I needed to get off the fence and make my decisions. Everyone was pleasant and professional at Oakridge and I like your flower arrangements. And I LOVE that car. It drives so easily. I am reminded of a golf cart. The safety features are exceptional. I was please to get a sound & flashing red message for collision warning when I slowed right down but didn't brake for a left turner. I was never going to hit him but the car would have saved me if I had been momentarily inattentive. This car is good looking, and a joy to drive. Happy to be able to write this very positive review. Pat More
by Patricia
Employees Worked With
Kelly Karl-Begg, Ted Cascadden, Mark Stewart
August 17, 2018
Service This service was prompt and helpful. Shuttle service was swift with pleasant driver. When receiving voicemail re vehicle status, it would be helpful t This service was prompt and helpful. Shuttle service was swift with pleasant driver. When receiving voicemail re vehicle status, it would be helpful to have the number to call in the message More
by RC
Employees Worked With
Brandon Lilley
August 16, 2018
freiendly place I just wish that they opened a little earlier. With them opening at 7:30 was late for work. Service advisor was very helpful and friendly. I just wish that they opened a little earlier. With them opening at 7:30 was late for work. Service advisor was very helpful and friendly. More
by bradley50
Employees Worked With
Brandon Lilley
August 15, 2018
Service Department Nightmare Our purchase experience was wonderful. Mike is an amazing salesman, he deserves 5 stars! However, the service department is another story. I have neve Our purchase experience was wonderful. Mike is an amazing salesman, he deserves 5 stars! However, the service department is another story. I have never experienced such poor customer service in all of my years owning car. We purchased a 2018 Mustang in March, 2018. Shortly after my husband noticed a grinding when it would shift into 4th gear. It was brought into the dealership for investigation the first time in May to have it assessed. When we received the car and work order back we noticed what we went in for wasn't even addressed! We brought the car back again, this time with recorded audio of the file just in case they couldn't hear it during testing. Tech took it out and reproduced the issue. Heard it, documented it. Gave them the audio file. Waited and waited to find out what was going to be done. No reply. Finally after about 2 weeks of phone/email someone answered saying that they needed to have us bring the car in to reproduce the issue so they could identify it....which had already been done and documented. They said they didn't do anything with the audiofile. It was too big to send to the warranty people, so they didn't use it. My husband said he'd happily resize it. Nope, needed another "reproduction" .This time it was requested to be done in the presence of the service manager and tech. Contacted to set up appointment, ignored for another 2 weeks. Then told the tech was on vacation. Waiting another week or so. Went in. Went on a test drive with the one tech. No manager. Tech acknowledged issue. Heard it, documented. Waited for follow up. Nothing. Emailed( we were advised by manager Amber to only email) Got a response approximately 2 weeks later saying we need to bring the car in to reproduce the issue!!!! At this point it's getting ridiculous. They obviously have zero idea what's wrong with the car and we are getting the run around from the dealership. I called today to make an appointment with a competing dealerships (Courtesy Ford) to see if they can provide some support with this issue. They've already set us up with a transmission specialist for Tuesday of next week. That's more than then Oakridge Ford has done in 3 months! You may have a great experience with the sales, but be warned, if your car has an issue, your going to have trouble. Save yourself the time, frustration, and headache and buy somewhere else. More
by BB79
Employees Worked With
Amber Holmes
August 15, 2018
Glad I did. Stephen was fantastic to deal with, once we had sorted out everything then all I had to do was go in and pick up my new truck. Thank you Stephen was fantastic to deal with, once we had sorted out everything then all I had to do was go in and pick up my new truck. Thank you More
by Bigeasy
Employees Worked With
Stephen Skutovich
