
Oakridge Ford
London, ON
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1,887 Reviews of Oakridge Ford
Customer service was great The service was great, our sales rep catered towards out needs, we were very happy with how smooth everything went. I would definitely highly recommen The service was great, our sales rep catered towards out needs, we were very happy with how smooth everything went. I would definitely highly recommend others to go to Ford. More
Sure appreciate the special service we received! We submitted our request to several Ford dealerships and Oakridge Ford was the only one that came through for us, thanks to Derek Desmarais. He locate We submitted our request to several Ford dealerships and Oakridge Ford was the only one that came through for us, thanks to Derek Desmarais. He located a good used Ford Ranger with low mileage for us that will be perfect for our company. Thank you Derek! We really appreciate you going the extra mile for us to insure we had exactly what was needed for our work. Getting that custom made topper for the truck was so special. The truck looks great! Gertie Animal Care Centre Lobo More
Extremely Satisfied (Ford Mustang) It was a great pleasure and having a business with Brian. He introduced about the car from top to bottom and answered my questions being very honest. It was a great pleasure and having a business with Brian. He introduced about the car from top to bottom and answered my questions being very honest. I did not know about Mustang and if you are a guy looking for a muscle car and taking Mustang into a consideration, you should talk to Brian. He will give you advice on the car you want to purchase. Post purchase, he still answers my questions very well. Unlike other dealers do not care about post purchase service, Brian still provides good post purchase service to his customers. More
My experience was good and I was happy My experience was good since the first day I arrive to the dealership. Derek welcome me and made sure I felt comfortable looking for my new car. He ma My experience was good since the first day I arrive to the dealership. Derek welcome me and made sure I felt comfortable looking for my new car. He made sure to look for the car that I wanted as well as the colour since it was not a common one. I would recommend Derek if someone is looking for a new car. More
The D Man Delivers I rolled into Oakridge Ford one afternoon in my classic silver, '07 Freestar mini-van. Although she'd seen better days, she still retained hints of th I rolled into Oakridge Ford one afternoon in my classic silver, '07 Freestar mini-van. Although she'd seen better days, she still retained hints of the regal beauty she once was. She was nothing more than a base model but what she lacked in options and basic comfort she made up in pure manliness. She'd recently taken a hit to her side so I went to the collision centre looking for a quote to ge her fixed. Soon after I was introduced to Derek Desmarais. Derek immediately looked past the rust and flaking paint, the squeaky brakes, mysterious stains and strange odours and saw the Freestar for what she was. A classic. "They don't make' em like that anymore" he said. Or maybe he said Ford doesn't make Freestars anymore... I don't remember, but the important things was that he knew I was a man who appreciated the finer things in life. As the collision team took pics and oohed and awed over the Freestar, Derek and I talked trucks...and life. He immediately saw that I was a man looking to leave the mini van days behind and jump into an F150. There was only one problem...convincing the wife. A couple of visits and test drives later Derek managed to do something that I had spent 20 years trying to do. He convinced my wife that not only are trucks "cool" , they're completely family functional too. Derek was a pleasure to deal with, answered all my questions promptly, and really laid off the annoying tactics many sales people use in the auto industry. An honest guy. In the end we kept the Freestar AND bought the truck. Some classics can't be let go. More
Ford Escape I was looking for a SUV and I Escape is a perfect size for a girl and pretty good on its shape. Sales is friendly and give me advices. Overall it is a I was looking for a SUV and I Escape is a perfect size for a girl and pretty good on its shape. Sales is friendly and give me advices. Overall it is a really good experience! More
Go elsewhere!!!! This is my first experience with Nathan Jenner and it will be my last! It was the most condescending and forced sale I have been put through. I figur This is my first experience with Nathan Jenner and it will be my last! It was the most condescending and forced sale I have been put through. I figuratively and literally did not purchase the vehicle because of his salesmanship or lack there of. At the beginning I felt drawn in by a smile and simple knowledge base of the vehicle itself, but once I started asking questions I felt like I was being judged by him. Every question I asked I got an eye roll or yet again another condescending comment. It genuinely upset me because I don't care where I go and how much money it is that i investing in, I deserve positive customer service. I went there ready to spend 20 thousand dollars and was faced with a terrible customer service experience. After the attempt of a sale I immediately left the dealership feeling upset because I didn't get the car I wanted and because I was greatly mistreated due to not having a knowledge base. It was the most unfair experience of my life and I will never step foot in the oakridge ford dealership again. I urge you to never spend your time with Nathan Jenner as he is an absolute joke of a salesman. More
Got us into a FORD! We were recently looking to purchase a new vehicle. Our family had decided on another Ford as we have always loved our FORD vehicles. After some bro We were recently looking to purchase a new vehicle. Our family had decided on another Ford as we have always loved our FORD vehicles. After some browsing on the lot, Derek quickly approached us and showed us what was available. Took us for some test drives and got us the deal we wanted and in the vehicle we wanted. Derek was quick to answer any of our questions and also not afraid to seek out the answer to a question he didn't have the answer to, which we appreciated. He was able to walk us thru setting up some functions on the vehicle when we picked it up and made sure that our new car was detailed to perfection! A really good experience overall! More
TRUE "customer care and process" Hard to believe we are buying new 2016 SILVER ESCAPE .15 months ago we leased a black one and YOUNG David Sharpe once again defines professionalism. Hard to believe we are buying new 2016 SILVER ESCAPE .15 months ago we leased a black one and YOUNG David Sharpe once again defines professionalism. We turned in lease and he arranged great FORD CREDIT rates and showed my sister options and then had to locate vehicle of her choice. He is a PROFESSIONAL by any ones account More
A real class act My wife and I were shopping for our very first pickup truck. To be honest, we were dreading dealing with another salesman who didn't care one bit abo My wife and I were shopping for our very first pickup truck. To be honest, we were dreading dealing with another salesman who didn't care one bit about us, but only about making a quick buck. Well, out walks Derek Desmairas from Oakridge Ford and he changed our minds completely about having to deal with someone selling cars. Derek was completely honest with us and was a real straight shooter. Not once did we ever feel pushed into anything. Derek was knowledgeable about the trucks we were looking at and if he ever ran into a situation where he wasn't sure about a question I asked him, he wouldn't try to make something up. Instead, he would look into the question and get back to us. Derek made our first experience buying a new truck completely pleasant and my wife and I couldn't be more happy with his service. He's continued to stay in contact with us to make sure we are happy with our purchase. Thanks for a great experience, Derek! More