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O'Regan's Toyota Halifax & O'Regan's Lexus

Halifax, NS

4.1
129 Reviews

3575 Kempt Rd

Halifax, NS

B3K 4X6

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129 Reviews of O'Regan's Toyota Halifax & O'Regan's Lexus

June 29, 2015

Excellant Service Thanks to Steve Murphy I was able to but a great car -a Toyota Corolla.. plus I want to thank Steve for his knowledge for describing all the details o More

by exeterleafs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Murphy
June 10, 2015

Buying a green light used 2010 toyota yaris was amazing Thanks to Steve Murphy i was able to buy a beautiful used 2010 toyota yaris. The car shape and condition was amazing. Steve helped me a lot to identif More

by Mario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Murphy
June 01, 2015

Very good attention to detail Price of the car was very competitive. The staff was very knowledgeable and excellent to deal with. Everything was done as promised and the car was re More

by cosmokramer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abbas and Denise
May 31, 2015

Excellent Service Thanks to Abass and Michele, our experience was very positive at this dealership. We highly recommend them to anyone looking for personable staff and More

by Tarrants
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Abass Hamza and Michele MacMillan
May 19, 2015

You only get one chance to make a good first impression !! Dealing with O'Regan's is a nightmare, purchased my first new car from them and the service was terrible from day 1. I got so frustrated with these p More

by Caico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
From sales to service they were all terrible
May 21, 2015 -

O'Regan's Toyota Halifax & O'Regan's Lexus responded

Hi Caico, After reading your review, I'm disappointed that you are so dissatisfied with our service and would really like to have the opportunity to talk to you. I'm the Fixed Operations Manager here at O'Regan's Lexus Toyota. We take pride in our service and I'm very interested in repairing our relationship with you if we can, or at least understanding the issues so I can address them on our end. I don't recall a situation like the one you speak about with your MVI, so I'm interested to know the details. Regarding your company vehicles, I'd also like to make your future visits more positive and would like any feedback you have on the issues you have experienced and the expectations you have moving forward. Please call or e-mail me at your convenience at the contact information listed below. I'd really like to hear from you. Thanks very much. Sincerely, Valerie Hurst 902-495-4110 vhurst@oregans.com

May 21, 2015 -

Caico responded

Sorry Valerie, but I have no interest in doing business with O'Regan's. I have had other problems besides the ones listed in the reviews and I feel you guys are such a large operation now you just don't care if you lose customers. A friend of mine who drives the Lexus brand commented to me that he felt it made no difference if you spent $20,000 or $60,000 at O'regan's the service is still terrible, but he puts up with it because he want's to drive a Lexus. I once had a company vehicle in for an oil change and brake inspection and I told them no work was to be done without my authorization. When I returned they had replaced all front and rear brake pads and rotors on a vehicle that only had 40,000 kms on it and only covered the front pads under warranty. There is no vehicle that would wear out front and rear brakes at the same time, especially with only 40,000 kms. As far as I am concerned it was just taking advantage of the fact it was a company car and thinking nobody would care. Well they do and the vehicles are now serviced in Truro. I have had an issue with your body shop where the vehicle had to be returned 3 times and it still was not fixed properly so I just gave up and got rid of it. The list just goes on and on.

May 21, 2015 -

O'Regan's Toyota Halifax & O'Regan's Lexus responded

Hi Caico, Thanks very much for taking the time to get back to me. Please let me know if you would like me to review the problems you've talked about. We really appreciate the opportunity to try to resolve any issues directly and hope to build a better relationship with you in the future. Thanks, Valerie

May 13, 2015

Purchased our RAV 4 Our experience with the staff at O'Regan's was very pleasant! Steve Murphy and Michele MacMillan made our purchase very easy and stress free. Their pl More

by Ferguson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Murphy, Michele MacMillan
April 29, 2015

Positive experience I found the saleman to be professional and knowledgeable about the various makes and models I was interested in. Not high pressured just competent, f More

by Stewie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Butler and Linda D
April 27, 2015

Excellent Experience I have purchased the 2009 Toyota Venza (pre-owned) in December 2014 and have gotten excellence experience dealing with this dealer. I really appreciat More

by venza2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Murphy
April 22, 2015

Amazing This was a great experience the staff were amazing and willing to work with us to get into a car I would definitely recommend anyone that's looking f More

by Dianna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Murphy and Michele macmillan
April 21, 2015

My O'Regans Experience! To start I must say that this was the best experience I have ever had in a dealership. To go in and feel no pressure what so ever and not feel like I More

by silverbean1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hubley
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