O'Regan's Toyota Halifax & O'Regan's Lexus
Halifax, NS
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124 Reviews of O'Regan's Toyota Halifax & O'Regan's Lexus
Over promised and under Delivered My wife and I met Ryan Hubley from Toyota Halifax on Oct 23/2022 in Windsor while attending the Pumpkin Patch. We had a conversation .in which I indicated that I n met Ryan Hubley from Toyota Halifax on Oct 23/2022 in Windsor while attending the Pumpkin Patch. We had a conversation .in which I indicated that I need to look for a vehicle ASAP because I was in a accident and the rental car needs to be returned on Wednesday Nov 2 . Ryan indicated that he had 2 in mind, but one just needs to get check out, for it was bought on a trade and might have to go in for the recondition process. I asked Ryan will anyone else see this car, he commented that no there is 2 keys in in which he shows me one and the other was in the service department. Ryan asks me for a price range, and I mentioned 25000.00 or close to it . He mentioned that this shouldn't be a issue all he needs to do is run it through the GM for his sale manger is too busy. On Friday Oct 28,2022, I went in to meet Ryan and he showed me a Red 2018 Toyota RAV 4 in the upper parking lot and said he will try to get this in first thing on Saturday am or try to get it for me as is. and send me a price but don't buy another car because I will make this work for you, and I can save you some Money. I touched base with Ryan Saturday, and he said it didn't get in but will have a price by 12noon Monday Oct 31. I called on Monday around 1:30 because I had a bank appointment at 230 to buy this car . Ryan indicated the GM is too busy but will interrupt him to get the final figure. At 2:10 Ryan called and said someone had put a 500-dollar deposit on the vehicle on Friday and nobody told him about it. But tells me he will continue looking and I said are you serious. I have been around this industry a long time and this experience is one to remember . Everyone, this experience to me is totally unacceptable on many different levels. 1. All Ryan had to do is tell me earlier in the week that this couldn't meet my price range 2. There is a lot of excuses in the conversation 3. This left me with 24 hours to find a vehicle for the rental must be retuned on Wed. 4. Where is the customer Service 5. There was never any apology and all that was said was I know your upset. I am not looking for anything in returned but hopefully someone else doesn't have to experience this ordeal with over promised and Underdeliver. All my conversations are saved and can be view at any time. However, I just needed to bring this to your guy's attention and for it is total disappointment , I contacted the GM and here is his response Thanks for contacting me, Paul. This is very important to me. Ryan shared this with me this afternoon. I agree this was completely mishandled and not in line with how we do business at our store. I told him so today and expressed that his approach had good intentions but a recipe for disappointments. I will get someone else to call you and help you if you grant us to do so. So, i did and here is what Rob from Toyota Said Sorry Paul we have nothing for you. Yes, totally pathetic in Service Paul B Lower Sackville More
Stuart Livingstone is an excellent, knowledgeable product advisor and I am very pleaded with my purchase of a RAV4. He is a very kind and approachable individual. I highly recommend him to anyone looki advisor and I am very pleaded with my purchase of a RAV4. He is a very kind and approachable individual. I highly recommend him to anyone looking to purchase a vehicle. More
It was a pleasure to have Dennis Foley as our sales rep. He is knowledgeable, informative and approachable and kept us fully informed on the status of our vehicle during our 5 month wait. At closing, he p He is knowledgeable, informative and approachable and kept us fully informed on the status of our vehicle during our 5 month wait. At closing, he provided a clear explanation of vehicle operation and safety features as well as all sale paperwork and booklets. As a very nice touch he put index tabs in the vehicle book to help us easily find information. We highly recommend Dennis to anyone looking to purchase a vehicle. More
Look for Keith and he will certainly help you find your next awesome vehicle! Keith is so knowledgeable and patient! He will make sure you get what you want! Personally, I recommend Keith as I am a ver next awesome vehicle! Keith is so knowledgeable and patient! He will make sure you get what you want! Personally, I recommend Keith as I am a very satisfied customer. More
Working with Ryan was awesome he keep me up to date on when my car will arrive, order in April and pick up my Rav4 in June. I would recommend him if you ever need a new car. when my car will arrive, order in April and pick up my Rav4 in June. I would recommend him if you ever need a new car. More
I couldn’t have asked for a better experience while purchasing my first new vehicle! Stuart was amazing at listening to all my concerns and helping with all the questions I had. He helped me feel comfo purchasing my first new vehicle! Stuart was amazing at listening to all my concerns and helping with all the questions I had. He helped me feel comfortable and confident in my purchase. Thank you!! More
I flew first class for the very first time early this year and was very impressed on how I was treated during my journey. The buying experience at Oregan's Lexus with Jonathan was well beyond first class year and was very impressed on how I was treated during my journey. The buying experience at Oregan's Lexus with Jonathan was well beyond first class. We felt like royalty. My next purchase will be from Oregans for sure. Nice job! More