Northwest Acura

Super rude service manager. Overall terrible experience The service manager is very rude and very disrespectful. He yelled at me for no reason and told me to f off when he should be working on my car. I wil The service manager is very rude and very disrespectful. He yelled at me for no reason and told me to f off when he should be working on my car. I will never bring another car here ever again. I also got overcharged but I didn’t want to argue it since they were already rude enough. DO NOT BRING YOUR CAR OR BUY A CAR HERE. More

Nothing but accolades I have bought a number of vehicles from this dealership dating back to 2002. My experience over all those years whether dealing with the Sales or Serv I have bought a number of vehicles from this dealership dating back to 2002. My experience over all those years whether dealing with the Sales or Service departments has been nothing but complete satisfaction. In April of this year I contracted for the new MDX Sport Hybrid with a delivery date of early June. This delivery date was subsequently pushed back until the last week in August with the delivery finally being made at the end of September. The delay in delivery was no fault of the dealership but rather Acura as they were limiting the number of deliveries of the Sport Hybrid and slow to get them to Canada from their assembly plant in the US. Throughout the delay in the delivery process the Sales Manager (Josh Lam) and the Sales person (Effren Hachey) could not have been more supportive. These gentlemen went way beyond what one would normally expect from a car dealership in addressing my concerns and needs. I was treated with nothing but the utmost of respect and courtesy. I give this dealership top marks for its integrity and customer service. Nothing but accolades for NW Acura. GM More

Worst place to go I went to get service done in my Acura along the way I realized the driver side head light wasn’t working. I asked Megan the angry advisor to get the I went to get service done in my Acura along the way I realized the driver side head light wasn’t working. I asked Megan the angry advisor to get the light checked or replaced if necessary, 4 hours later she texted me and told me it will take them time to replace the light therefore I have to pay $73 plus the price of the lightbulb. This people don’t care about customer all they care about is money. I’ll never go there again. More

Stress free and enjoyable PEOPLE: Friendly staff, excellent product knowledge, very professional, pleasant demeanor, non-aggressive instead easy going, not "hard sell". DEALERS PEOPLE: Friendly staff, excellent product knowledge, very professional, pleasant demeanor, non-aggressive instead easy going, not "hard sell". DEALERSHIP: Bright and clean . All amenities well laid out. More

Ongoing perfect service over full six years with NW Acura NW Acura has sold us our MD ACURAs and provided perfect service over the full six year period we have been with them for new vehicles and ongoing serv NW Acura has sold us our MD ACURAs and provided perfect service over the full six year period we have been with them for new vehicles and ongoing service More

Brake service and oil change on my '17 RDX I have been dealing at this dealership for many years with many vehicles. The very capable, friendly and professional staff is the reason I keep co I have been dealing at this dealership for many years with many vehicles. The very capable, friendly and professional staff is the reason I keep coming back. The work is always done to my complete satisfaction and my expectations are always met and even surpassed. Excellent sales and service experience! In the above service experience, my front brake pads were squealing and they were remedied completely. Service was performed promptly and I was given a ride home. More

Awesome Service, awesome people The service team at the Northwest Acura service centre are an amazing group of people. They are lead by Chis Chamberlain, who is simply the most profe The service team at the Northwest Acura service centre are an amazing group of people. They are lead by Chis Chamberlain, who is simply the most professional, knowledgeable and courteous service manager that I have ever dealt with. Chris's knowledge of all things Acura allows him to quickly assess any issues with my vehicles and then direct his team members to resolve any problems. The service desk team members are courteous and gather all of the pertinent information required to insure my vehicles are kept in great condition. I love that I am kept informed by text message throughout the day as to the status of my vehicle. The dealership always requests approval before completing any repairs and advises me of the costs involved, so there are no surprises when I pick up my vehicle. The dealership even provides a free car wash during my visits. I feel fortunate for having found Chris and his service team because they take so much pride in their work. The Northwest Acura's service centre is focused on keeping their customers happy and their vehicles safe to drive, which is why I look forward to working with them for years to come. More

2004 Acura EL Maintenance Maintenance included oil change and dealing with airbag warning light on on dash board. Acura shop concluded that drivers seat belt was at fault and a Maintenance included oil change and dealing with airbag warning light on on dash board. Acura shop concluded that drivers seat belt was at fault and airbags were thus disabled. Repair was to cost ~$550. But i had the exact same problem with this car 6 years ago. NW Acura agreed to repair seat belt problem with labor only cost of ~$150 plus diagnosis cost of ~$85. Kudos to NW Acura to help cover cost of obvious inherent Acura defect. Never had this problem with any of my other vehicles (Toyotas, Hondas, Mercedes). More

Knowledge and friendly staff. Pleasant experience I've given a 5 start rating because the staff at northwest acura are great to work with. Koh Law answered my many questions and was in no way pushy. K I've given a 5 start rating because the staff at northwest acura are great to work with. Koh Law answered my many questions and was in no way pushy. Kevin Lu dealt with the financing effectively and efficiently. Sunny Khan was very kind and made me feel comfortable with the many features of the ILX. Overall, I had an amazing experience with the friendly and knowledge staff at Northwest Acura. More

Maintenance On a recent trip to Medicine Hat, the shield below the engine of my TSX started to detach. Northwest Acura was able to get me in within an hour and re On a recent trip to Medicine Hat, the shield below the engine of my TSX started to detach. Northwest Acura was able to get me in within an hour and re-attach it at no charge. Wow! As for regular servicing, they are always friendly and helpful. This is why I keep going back. More