Northway Ford Lincoln
Brantford, ON
Filter Reviews by Keyword
By Type
1,568 Reviews of Northway Ford Lincoln
Friendly, non pressure staff worked with us to find the vehicle we needed in the price range we wanted. Would recommend the dealership and people. vehicle we needed in the price range we wanted. Would recommend the dealership and people. More
Excellent Service every time. 3rd vehichle purchased from this dealer, I WILL NOT GO ANYWHERE ELSE! Best service best price hands down. Worked with Elise for the first time and it was excellent. I would 100 this dealer, I WILL NOT GO ANYWHERE ELSE! Best service best price hands down. Worked with Elise for the first time and it was excellent. I would 100% recommend her for future transactions, without hesitation! More
I have purchased two vehicles now from Chad, both having Elise as the business manager involved in the sale. Both Chad and Elise are an absolute pleasure to deal with. I had many questions throughout both s Elise as the business manager involved in the sale. Both Chad and Elise are an absolute pleasure to deal with. I had many questions throughout both sales, and had them all answered accurately and quickly. Chad went above and beyond to ensure I got the vehicle I really wanted, having it brought onto the lot for me to see. I felt absolutely no pressure at anytime to make a decision or purchase, and was given many choices. Elise took the time to explain all of my finance, warranty and term insurance options, and made suggestions that she felt would ultimately be best for me, and I completely agreed. The service I have received after both purchases has been fantastic. Chad has even made it a point to call on my birthday to simply wish me a happy birthday. Both he and Elise have always made it clear that if I have any concerns not to hesitate to contact them. I will continue to be a customer and recommend anyone reading this review to just try this dealership for themselves, you will not regret it. More
Bought a used car, not even 3 months down the road and it has been in and out of the dealer numerous times. Poor fuel mileage, misfiring, tune up, etc. We regret this purchase. MOST of the employees at No has been in and out of the dealer numerous times. Poor fuel mileage, misfiring, tune up, etc. We regret this purchase. MOST of the employees at Northway Ford that we encountered from inquiry to purchase to delivery were outstanding. We would recommend Brandon Sparkman for sales, but he is no longer employed there. Lori in business was awesome, Jenn, Jeremy and Tammy in service are phenomenal, and Katie in follow up is very professional. Although the sales experience was good, we are not happy with the after care with the extended warranty. We were valued the first 30 days by the sales management, but they couldn't care less now. Service has had to handle our claims, and even that can only go so far. More
I purchased a vehicle from Chad in late May of last year and 2 weeks ago I emailed Chad late one eveing in regards to a low tire pressure signal that went off on mg car, even though I didn't have an appoint and 2 weeks ago I emailed Chad late one eveing in regards to a low tire pressure signal that went off on mg car, even though I didn't have an appointment the following morning, not only was my car serviced, but I was given a lift to and from work as well as my car was vaccumed and washed up. Outstanding customer service and I normally take my car to a regular mechanic, but I now not only will be taking my business to Northway Ford Lincoln, but I would recommend Chad Murphy to anyone looking for regular, genuine and fantastic customer service! C.Gillies More
I would recommend this dealer to anyone. My experience was nothing but pleasant on both occasions when purchasing two vehicles. One for personal use and one for business. Chad Murphy is friendly and acc was nothing but pleasant on both occasions when purchasing two vehicles. One for personal use and one for business. Chad Murphy is friendly and accommodating going above and beyond in customer service and customer satisfaction. Chad was knowledgeable of all vehicles that I looked at and made every effort to meet my pricing needs. Thanks Chad More
I was very impressed with the way the sales consultant, Brandon Sparkman , and the sales manager, Paul T., reacted and went the extra mile to locate a car that fit my requirements, - the exact car I was lo Brandon Sparkman , and the sales manager, Paul T., reacted and went the extra mile to locate a car that fit my requirements, - the exact car I was looking for. As well, i found that the purchasing process, all the paperwork required when buying a car, was handled professionally and efficiently by Lori Wilson. I can highly recommend considering this dealership when purchasing a new vehicle. More
I called the dealership because of a car I seen on Auto Trader, They sent me though to a salesman named Justin Good. I couldnt make it in that day, so I made an appointment for the following day. When I ar Trader, They sent me though to a salesman named Justin Good. I couldnt make it in that day, so I made an appointment for the following day. When I arrived at the dealership I was a little nervous, but as soon as I walked though the doors everyone was so nice and friendly. I met with Justin and he sat me in his office, and asked me a few questions about my trade in vehicle, and what kind of budget I had in mind. We went on a test drive in the vehicle I was interested in, I really liked everything about the car. Without any pressure, Justin again sat me in his office and showed me a couple different finance options. I got a great deal and my payments are perfect!! I went and seen the finance lady Lori and she set me up with a couple different packages to protect my new vehicle, since I was tired of paying large amounts every time my car went for service! Thank you Northway Ford for a great buying experience!! I love my new car so much!!! More
My overall experience was very pleasant. Chad explained everything very well and very clear. I walked out with a peace of mind. I will recommend anyone seeking a vehicle to go see chad. everything very well and very clear. I walked out with a peace of mind. I will recommend anyone seeking a vehicle to go see chad. More
Chad Murphy was very professional and friendly and he helped me get the car that I wanted at the price I wanted. He went out of his way to make me a very happy customer and I would return to him and the helped me get the car that I wanted at the price I wanted. He went out of his way to make me a very happy customer and I would return to him and the dealership whenever I need a new or used car. More