Northway Ford Lincoln

Excellent dealership, great service ! Highly recommend taking a look at the used car inventory. New cars also has a wide variety Highly recommend taking a look at the used car inventory. New cars also has a wide variety More

In October of 2022 I test drove a black 2004 Ford Thunderbird. These cars are known for bad rear ends, and this one was no exception. I had it noted on the bill of sale to be replaced. I talked wi Thunderbird. These cars are known for bad rear ends, and this one was no exception. I had it noted on the bill of sale to be replaced. I talked with the service manager, Joe Miceli, and he said that these cannot be repaired, but rather need to be entirely replaced with new, but may take a month to get one. Within days they told me the car is ready, as sceptical as I was I went to pick up the car. Salesman Brad Duarte said it had a new one replaced, but then when I climbed under the car it was clearly the original, rusty, dirty rear end….I took a photo of it. After pressing Brad for a while he admitted is wasn’t a new, but rather rebuilt. I questioned that as it would have been through a cleaning process and new gaskets and seals if it was rebuilt…again the photo shows an old and rusty rear end. They then offered me a discount on the car to take it as is, but for obvious reasons I no longer had any interest in buying it. Trying to get my deposit back meant I had to deal with sales manager Paul Tavernese…and what a piece of work this guy is. Absolutely no personality, rude, and threatening. They refuse to return my deposit. This 2004 Thunderbird is still for sale, and I’m assuming they can’t sell it because of this issue. If you purchased this car then I would like to hear from you. Legal action is in its early stages. Update: Since posting I was contacted by Rob(sales manager). Rob reached out to me and discussed my experience, he then returned my deposit. More

Excellent support and professional, friendly service. Very smooth transaction. All staff made me feel welcome. Very knowledgeable. Very smooth transaction. All staff made me feel welcome. Very knowledgeable. More

Excellent, first-rate service. Staff made my purchase easy, fast and painless. Very supportive, knowledgeable and friendly throughout the entire process. Staff made my purchase easy, fast and painless. Very supportive, knowledgeable and friendly throughout the entire process. More

Enjoyable experience. Fair pricing. Communication was excellent with all the staff and I am extremely happy with my purchase! Fair pricing. Communication was excellent with all the staff and I am extremely happy with my purchase! More

Amazing service, polite and very helpful answering all my questions. Would highly recommend for purchasing a vehicle from. questions. Would highly recommend for purchasing a vehicle from. More

Fast service, good communication, helpful, friendly, professional, courteous, transparent, easy to talk to, open to negotiation professional, courteous, transparent, easy to talk to, open to negotiation More

Alexandra Milne was very informative and made the trade and new car purchase seemless. Highly recommended sales and service at Northway ford as usual. and new car purchase seemless. Highly recommended sales and service at Northway ford as usual. More

Alex was an absolute delight to work with. She was very knowledgeable and super friendly the whole time. I honestly couldn't say a bad thing about the purchase if I tried She was very knowledgeable and super friendly the whole time. I honestly couldn't say a bad thing about the purchase if I tried More

We had an excellent experience working with Alexandra. She went above and beyond to provide great service with the purchase of our vehicle. She was courteous, knowledgable and very efficient. She went above and beyond to provide great service with the purchase of our vehicle. She was courteous, knowledgable and very efficient. More