Northstar Hyundai

Salesman is very good and friendly, however, the manager is not very nice at all. Extremely pushy to make a deal. We told them we only here to check out the car but he insist that he will give us a deal tha is not very nice at all. Extremely pushy to make a deal. We told them we only here to check out the car but he insist that he will give us a deal that we can't refused. After all the annoying pushed and we agree on a price for the trade in etc and we shake on it, when we about to pay the down payment, he took his offer back and said he didn't know the car has repaired done to it. But in the form that he fill up, i told him about the repaired. Later we went home and check online, the car supposed to be way cheaper than the price he offer me. We went to West Edmonton Hyundai and the price is 7k cheaper. We bought a Veracruz and now I am very happy bout my vehicle. Don't come to this dealership unless you want to pay more and get ripped off. Do not like Go Auto tactics at all. More

Took my car in for usual warranty service. They told me i needed an alignment done. I knew sth was slighly wrong with the vehicle's alignment so i agreed to have it checked. Charged $150.00 and when i took i needed an alignment done. I knew sth was slighly wrong with the vehicle's alignment so i agreed to have it checked. Charged $150.00 and when i took it home i noticed the same problem i had before and sth else- the steering wheel was off center now. took the car back explained the problem. Techinician took car for a test drive noticed the problem and they took car in and "fixed it". I took car home and notice the same problem as if realy they didn't even touch anything because problem still persist. I thought even canadian tire can do a better job. Here i was dealing with trained technicians who supposedly know their product and should be able to fix car right the first time but now i have to take time off my schedule to take car back for a third time. I will NEVER BUY a HYUNDAI AGAIN. Back to Toyota More

We are in need of a small hatchback. I saw a 2013 Elantra online at the Go-Auto website for ~$22,800. The site did not tell me if this was MSRP or not, so I emailed the dealership, asked for the 'All-In' Pr online at the Go-Auto website for ~$22,800. The site did not tell me if this was MSRP or not, so I emailed the dealership, asked for the 'All-In' Price. Nigel (a Manager) emailed back. I quote from his email: This Elantra GT is one of our featured specials for our sale this weekend until month end.....The only other charges would be the 5% sales tax, $100 air tax, $20 tire tax and $6.25 amvic fee......If you build this specific elantra online at the Hyundai Canada website you can see that is way under online pricing and we always stand by our advertised price.' I repeat.....'and we always stand by our advertised price.' He was right! I checked and the price of a comparable unit was $2000+ higher! He continued, and again I quote: 'I suggest you call me right away so we can set up a time to come see it. With a deposit I can give you first writers (sic) refusal and it is 100% refundable A couple of hours later, I drove over to the dealership and met with Nigel. Oooops, there apparently was an error on the internet. It's the rong car, sorry. But don't worry, we have lots of other cars in same price range -- just without the extras. Duhhhh, do I smell Bait and Switch? This is my 2nd experience with a Go Auto Group dealership here in Edmonton The first was with Norden Volkswagen (next door to NorthStar Hyundai) Both experiences were very bad, very sleazy. High Pressure sales. Almost like attending a time share event in Mexico! Should be renamed Go-Away Auto! All I know is that I'm staying away from all of them! As I continue to shop for a new car, the first thing I now ask is whether or not they are owned by Go Auto! By the way, the car continues to be listed on the internet a few days after my visit. If this really was an error, you'd think they would remove it immediately, right? More

Bought a used Tuscon about 3 months ago-it was an ok experience, the salesman told us he was very desperate to sell a car so he did all he could to get me to purchase it and I have been very happy with experience, the salesman told us he was very desperate to sell a car so he did all he could to get me to purchase it and I have been very happy with my purchase thus far. Went in for my first oilchange, I had to book 2 weeks in advance at the same time I also booked a rental car for the day. The day I went in to drop it off they tried to tell me I didn't need a rental as it would only take a 1/2 hour, I explained I had to get a cast on my broken foot and had an appointment to make so I did indeed need the rental. I got it, made my appointment then came back at lunch to pick up my car. It wasn't done apparently because I took the rental they assumed I wouldn't need my car back when they said it would be done. Told them I would return at 4pm to pick it up which they ok'd. Called at 4pm to confirm it was done, it wasn't. I went to the dealer to figure out why a 1/2 job has taken 8, and told them I was keeping the rental until they finished my oil change. Not one staff offered to help me move my belongings into the rental from my vehicle or move my vehicle closer as I was in a cast!! My car is supposed to be done this afternoon but all of this mess could have been avoided had they 1. Confirmed the actual time my oil change would be done after I took the rental. (after he said 1/2 hour, the manager never said it would take longer if I had a courtesy car) 2. If Northstar had a little bit of actual customer service and offered to help me in any way instead of making me walk back and forth through their lot (3 seperate occasions) on a broken foot, or offered a chair while I was waiting for all of this to be figured out. I will not be returning to Northstar Hyundai for the rest of my free oil changes, they seem to think an individuals time is not worth anything. Nor will I be referring anyone buy from this dealership, as I was referred. More

Quick, respectful and easy!! Satisfied with my purchase! She was honest the whole time...Asked for help if she didnt know the proper answer to give me!! She is new and gonna do great!:) She was honest the whole time...Asked for help if she didnt know the proper answer to give me!! She is new and gonna do great!:) More

this was the best service i have ever had all in great thanks to kerry morrison and the finance department was excellent i was referred by a friend and i will refer my family and friends. thanks to kerry morrison and the finance department was excellent i was referred by a friend and i will refer my family and friends. More

took my jeep in for service and i was dealt with in a quick and professional manner. Every question i had or concern was taken care of. quick and professional manner. Every question i had or concern was taken care of. More

I just recently bought my new 2012 Sonata from Northstar Hyundai and overall had a great experience. From the start I was treated well from the staff that I dealt with which was mainly Terry and Chris. They Hyundai and overall had a great experience. From the start I was treated well from the staff that I dealt with which was mainly Terry and Chris. They were professional and knew the product. I am very satisfied with the customer service, product and the price. I would recommend Northstar to my friends and family. More

this is my second hyundai from north star... I have really enjoyed the service department and the brand itself so I knew I would definitely buy another hyundai after my 2008 veracruz... I recently went really enjoyed the service department and the brand itself so I knew I would definitely buy another hyundai after my 2008 veracruz... I recently went into north star white I was getting my vehicle serviced and met Raj who was probably the most professional, not to mention nice salesperson we've ever dealt with. From start to finish they told me everything I needed to know and more, and made my experience to buy my 2012 vera cruz amazing, thank you very much for a great buying experience. Susan More

We got a call from Northstar, saying they had someone who wanted a 2009 Sante Fe and for us to come in. They said they could put us in a 2012 model for the same payments as what we had for our 2009. My wife wanted a 2009 Sante Fe and for us to come in. They said they could put us in a 2012 model for the same payments as what we had for our 2009. My wife and I met Trevor and immediately, he started talking about the Sport model, which is several steps above our GL. We told him we were only interested in paying the same payments and same terms as our current model. He came back with a ridiculous 84 month proposal (we had 5 yr/60 months). When we indicated we weren't interested he said he'd see what he could do. His Sales Manager Terry came over, introduced himself and said that 70% of the people coming in made a deal and if we couldn't make a deal, we would shake hands and walk away. Like many of the previous statements about this dealership, there were many delays, lots of pressure tactics and when we finally said we weren't interested Terry became very rude, condescending and finally walked off in a huff. We had given them our keys so they could look over our vehicle - it took almost 20 minutes and 3 direct requests to get the keys back. Since then (3 weeks ago) they have had the gall to call several times and leave messages asking us to come back. I finally answered the phone when they called today and told them to never call back - I got a rude response and they hung up on me. Who in their right mind would think a customer would ever entertain the idea of doing business with these clowns after the way they treated us? I have a business associate who has also dealt with them recently and he indicated that they had tried to intimidate his wife and left several rude messages on their answering machine until he finally went to their dealership and threatened legal action against them for harassment. More