Northside Toyota

Incompetent and Unacceptable customer service. Recently I purchased the lease buyout of my friends 2013 RAV4 leased from Northside Toyota in Sault Ste Marie. Upon review of the lease agreement and Recently I purchased the lease buyout of my friends 2013 RAV4 leased from Northside Toyota in Sault Ste Marie. Upon review of the lease agreement and service records, I observed that under additional equipment my friend had been charged for a block heater that was installed and $965.00 for a remote starter that had not been installed. When I pointed this out to the sales managers at the dealership and asked them if they could produce the work order, part number and invoice , they became very agitated and uncooperative. Not only was my friend charged $965.00 for the part, she was also charged the tax and 4.3% interest on this expense for the duration of the 5 year lease. Upon further inquiry, the sales manager refused to accept any responsibility, acted rudely, continually interrupted and raised his voice, repeatedly stating that "he was wasting his valuable time" and would not pursue the matter further. I had the vehicle inspected at another Toyota dealership and they concluded that the starter had never been installed. Avoid this dealership at all cost! More

TERRIBLE SERVICE after the sale I have owned 3 RAV4 vehicles, all of which have been GREAT vehicles provided you have unlimited amount of money to spend on repairs. There are NUMERO I have owned 3 RAV4 vehicles, all of which have been GREAT vehicles provided you have unlimited amount of money to spend on repairs. There are NUMEROUS issues with the RAV4 that are known to TOYOTA and WELL DOCUMENTED on the internet, yet the customer is left paying for endless repairs that should be part of a global recall. I spent over 3,000 dollars having to replace the carbon filter on two separate occasions over a 4 year period. I have had NOTHING but trouble with the differential because it was NEVER checked despite the fact that I had my car to the service department at least every 2 months for scheduled maintenance due to the fact that I put a lot of kms. on my vehicle. At one point, the service advisor (only female advisor at the time, I think her name was Charmaine) told me that the car was "PERFECTLY SAFE TO DRIVE" and when I got a second opinion, I had NO DIFFERENTIAL FLUID and the car was deemed UNSAFE to drive on the highway.. I have recently purchased a 2017 NISSAN ROGUE, and I have had better service in 2 weeks that I did in 15 YEARS as a very LOYAL TOYOTA customer. It is ALL ABOUT THE MONEY for Frank and Mario Palumbo. Terrible service department, will never spend one more penny of my hard earned money at NORTHSIDE Toyota. More

really great customer service I have bought 2 cars from this dealer and helped my mom buy one here too. With my most recent experience - (Zak) - salesperson went way above and bey I have bought 2 cars from this dealer and helped my mom buy one here too. With my most recent experience - (Zak) - salesperson went way above and beyond to be helpful to get this deal done. Did a great job to find the right vehicle. Thank you so much More

very very poor no stars deserved Had bought a 2008 tacoma from them brought in multiple times stating the shocks were gone and the rear end didnt feel right. Got told each time thats Had bought a 2008 tacoma from them brought in multiple times stating the shocks were gone and the rear end didnt feel right. Got told each time thats how they ride it was fine. Finally my husband got the truck in the air the shocks were gone and leaf spring broken in multiple spots. Brought the truck back and it magically over the 30 days of them caring and tried saying they had no record of me bringing it in and that I broke it putting a snowmachine in my truck. Not happy. Also went in and brought my mother in laws car in for an oil change the person who checks you in looked and sounded like they could care less about being there. They also had broken her bug deflector last time it was in and said theyd replace it. Well magically they had no record of it in the system. Service guy argued that and then said read fine print we arent responsible for damage. In the end I got the bug deflector. As me and my husband were waiting on the car he asked a sales man about one of the trucks inside and simply said oh they went down in price sales guy huffed and rolled his eyes then rudly said their always that cheap. My husband brushed it off and asked if he could look at the truck. Well if your buying it , maybe i am id like to look at it. Well im to busy to deal with you.. Never dealing with them again nor will my family. Service will be done else where and purchases else where as well. Really disgusted with the staff. More

Terrible customer service Many sales persons that are very attentive and easily accessible until you are a customer then good luck getting a hold of someone if you have questio Many sales persons that are very attentive and easily accessible until you are a customer then good luck getting a hold of someone if you have questions once you've made a purchase. Had many miscommunication issues with finance and them processing papers wrong. Have left multiple voice mails and have not returned any of my calls. More

Bought a 2012 Camry new and a used 2001 4 Runner the same day. They had no time for us to do the delivery of Camry, substandard workmanship on install of heated seats.. 4 Runner had new fuel neck installed, day. They had no time for us to do the delivery of Camry, substandard workmanship on install of heated seats.. 4 Runner had new fuel neck installed, have had a code for fuel cap since purchase, tried new cap, still getting same code. 5000 km on Camry, flat tire, called Northside and was informed they could not help us....... Very poor customer service, very poor treatment of there own employees.. We will never set foot in place again, a shame really because Toyota is such a quality vehicle...... More