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North York Chrysler Jeep Dodge Ram Fiat
Thornhill, ON
1,112 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,112 Reviews of North York Chrysler Jeep Dodge Ram Fiat
December 22, 2017
Bad attitudes, denied mistakes Hi, I brought my FIAT 500 2013 for the recall R48 on Dec 12. I had a very bad experience with the technician 2082 John, first of all he shown me Hi, I brought my FIAT 500 2013 for the recall R48 on Dec 12. I had a very bad experience with the technician 2082 John, first of all he shown me my driver's side door lock was not functioning, the key could not go thru all the way, he was assuming it might be broken in or damaged by someone, he emphasized that it was not done by him. I said I didn't realize it at all, I had never used the key to open doors since I owned the vehicle 5 years ago. I thanked him to letting me know so that I shall aware from now on to make sure I have both my devices work all the time. I asked him how much to fix it, he said approximately will cost a thousand something, I said I am not doing it for now. Then I picked up the car on the same day after they had done the recall. I drove my car back home in my garage until the next day, I realized the handle was loosened. I called the service, Richard from there scheduled me to come the next morning 10:30am to check to the handle. I was there at 10:30am Dec 14, he said John was not there until the following Monday, same as his manager, so if I wanted to clarify with John or take complaint to his manager, I have to come back on Monday. He was just wasting my time to go to the service again, he should have to tell me John was not back until Monday, then I didn't have to make an nonsense trip. Everybody has normal working hours, not just John and the manager! Richard said the door handle loosen is normal tear and wear, no one should be responsible for it, I have to pay from my own pocket to fix it. But my point was, the handle was working good and didn't show any loosen when I brought the car there, how come it was broken after I got it back from them and it didn't show on the report they gave me? I need someone to give me an explanation! Not just the answer from Richard that the price was $350 plus tax.... If I want to have it fixed! This was not the answer I wanted! My car was totally good when I brought to t/em, but broken when I got it back! I bought my Chrysler vehicles since 10 years ago from North York Chrysler, again any again was disappointed from the service there. If not because of the recall, I wouldn't go there, now again a big disappointed!! Flora & Salina Ching More
by Salina
Employees Worked With
Technicians: John, Ricard
December 21, 2017
Fantastic service. Great staff. Very satisfied. Great atmosphere Friendly people The service department has a fun team and always help out You will feel like your at home so visit today Great atmosphere Friendly people The service department has a fun team and always help out You will feel like your at home so visit today More
by Karen
Employees Worked With
Amy Kearns
December 12, 2017
Absolutely amazing I recently brought my vehicle to the dealer and was dealing with Amy she was very professional and answered all my questions I needed to be answered I recently brought my vehicle to the dealer and was dealing with Amy she was very professional and answered all my questions I needed to be answered and gave me excellent service throughout the years I would recommend this dealership to anybody More
by Carrera12
Employees Worked With
Amy kearns
December 12, 2017
Wonderful service I'm always satisfied when having my car services at this location. Very quick and professional service and the staff is incredibly friendly and helpfu I'm always satisfied when having my car services at this location. Very quick and professional service and the staff is incredibly friendly and helpful. More
by Heather
Employees Worked With
Amy Kearns
December 11, 2017
Worst experience at North York Chrysler. Salesman Made me deposit 1000 dollars deposit that he told is refundable and made sign the bill of sales. Later I found out ab at North York Chrysler. Salesman Made me deposit 1000 dollars deposit that he told is refundable and made sign the bill of sales. Later I found out about the dealer reputation and found out that I won’t be able to afford the car and decided not to get the car. After telling them I don’t want to buy the car they called me at dealership and told me I’m bound to buy the car. They threatened me to deliver the car at home if I don’t buy it. Later ,They stopped picking the phones and answering the emails. After a month they told me they won’t return the deposit and absorbed my hard earned money. During all this time I was mentally harassed and stressed by them. Genuine advice to goto another dealer or don’t sign bill of sales if you don’t want the car , get a written proof from them that the deposit is refundable. And also get written statements for whatever they say. Get everything in writing. Not recommended at all. Save your money and time. More
by Gurlove
Employees Worked With
Saqib naeem khan
December 09, 2017
Amazing Experience! Had a great experience purchasing my vehicle with North York Chrysler. Bought a 2016 white BMW and extremely happy with it. Sales representative Ronni Had a great experience purchasing my vehicle with North York Chrysler. Bought a 2016 white BMW and extremely happy with it. Sales representative Ronnie went over and beyond to accommodate and put the deal together. Financing specialist Abdul did a fantastic job. Manager Randy helped to accommodate requests and ensure vehicle met all expectations. Everyone worked together to give exceptional customer service. Overall experience A+++! More
by password
Employees Worked With
Ronnie
December 07, 2017
A Plus service Timely, no surprises with additionally charges. Service rep kept my informed. A Plus service. Wish that they we closer to the subway or provided a be Timely, no surprises with additionally charges. Service rep kept my informed. A Plus service. Wish that they we closer to the subway or provided a better customer shuttle service. More
by myFIAT500
Employees Worked With
Ellie Damneh
December 06, 2017
Great Staff Randy and the sales staff were very knowledgeable and efficient with the purchase of my new vehicle and it was much appreciated and I look forward t Randy and the sales staff were very knowledgeable and efficient with the purchase of my new vehicle and it was much appreciated and I look forward to doing business again someday! More
by Ty
Employees Worked With
Randy
December 06, 2017
Service department replaces lost piece The Service Department lost one wheel center cap when installing winter tires on my Fiat 500. After complaining they offered to replace the missing pi The Service Department lost one wheel center cap when installing winter tires on my Fiat 500. After complaining they offered to replace the missing piece with a new piece, and because it was a different colour and they could not match the lost color, they offered to replace the 4 wheel hub caps so they match. Good they recognized they made a mistake and they proposed a solution. Being a long time customer and they have always being great with service and parts. More
by Fiat 500
Employees Worked With
Amy
November 24, 2017
Great experience dealing with Wil Pointon I just purchased an Infiniti Q50 from North York Chrysler. I had a great pleasure dealing with Wil Pointon who helped me a lot in purchasing this beau I just purchased an Infiniti Q50 from North York Chrysler. I had a great pleasure dealing with Wil Pointon who helped me a lot in purchasing this beautiful vehicle and shipping it out of Ontario province. Wil is a genuine person with great costumer service skills. It was a pleasure closing this deal with Wil! More
by Martini
Employees Worked With
Wil Pointon
