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North Side Mitsubishi

Edmonton, AB

3.9
65 Lifetime Reviews Review Dealership

9670 125A Ave NW

Edmonton, AB

T5G 3E5

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65 Reviews of North Side Mitsubishi

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October 30, 2020

"Buyer Beware! I would not recommend this dealership and..."

- Shannon B

Buyer Beware! I would not recommend this dealership and suggest dealing with another Mitsubishi dealership instead. The process of buying our 2017 Mitsubishi Outlander GT was fine; however, the lack of service provided following purchase has been extremely frustrating. The staff we dealt with were good at making commitments that they did not fulfill, and were not completely honest with us. I will provide the facts below and you are welcome to form your own opinion. Our SUV was involved in a fire incident only 7 weeks after we purchased the vehicle, where it was written off by a third party. I contacted the dealership in late September after the incident occurred to advise them. The Sales Manager was incredibly empathetic at the time and kindly offered the dealerships assistance with obtaining the best value possible from insurance. I was pleasantly surprised that a dealership would offer to help with this and she said our sales consultant would contact us and take good care of us. The sales consultant did contact us, but it was only to ask about coming in to purchase another vehicle from them, but not to offer assistance with our situation as indicated. At this point we were not interested in purchasing another vehicle, as insurance was offering an extremely low settlement which would have left us with a outstanding loan on a vehicle we no longer owned. I contacted the dealership again to inquire about the assistance they had previously offered and to ask about the possibility of a prorated reimbursement of the MANY warranties and protections we had purchased with the vehicle (over $5,000). I was told by the Finance Manager Kevin that the warranty was only transferrable to another vehicle and that it is nearly impossible to receive a refund. At first I understood but after speaking with family/friends they indicated this sounded odd, so I contacted a different Mitsubishi dealership to inquire. I explained the situation and the other dealership immediately said I was in fact entitled to a prorated refund if the vehicle had been written off. He was kind enough to provide me with the contact information for the warranty company so I could contact them directly. I called the warranty company and they simply required 2 documents proving proof of loss and I was granted a 96% refund within 2 business days. Simple as that! Northside Mitsubishi was not at all forthcoming with this information and were just trying to get another sale out of us!! If this was not already frustrating enough, there were other warranty and protections we had purchased that were through other companies. I once again spoke with Kevin to ask him to look into these as well, and explained that I was successful in receiving a refund for the other warranty package. We spoke on a Friday morning and he committed to getting back to me on the Monday by 4:30 pm, so we could use this information to determine whether to accept the insurance settlement or negotiate further. I waited until Monday after 5:30 pm and did not receive anything, so I called him to follow up. He said a refund was not possible on 2 items, but was looking into the disability coverage. Once again he committed to getting back to me by 10:30 am the following morning (Tuesday). Once again, I did not receive an email or phone call from him! I called back Wednesday afternoon and asked to speak with Kevin; he never did return my call. Instead he had the initial Sales Manager call and she left me a voicemail indicating they were not able to pursue reimbursement. This still does not seem fair considering we only owned the vehicle for 7 weeks, but I guess that is typical insurance! In closing, the several times were were promised follow up from Kevin and did not receive a call/email back is not acceptable. We still stand behind the Mitsubishi brand and their vehicles (we are repeat customers) but I will never recommend this dealership based on our experience. Northside Mitsubishi should learn the lesson to not make commitments to customers that they have no intention on delivering on.

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Recommend Dealer
No
Employees Worked With
Kevin - Finance
October 16, 2020

"Was very pleased with the service and professionalism of..."

- craftychick1969

Was very pleased with the service and professionalism of everyone at this dealership. Living out of town was accommodated to the upmost respect giving me options to deal from home until the day we closed the deal. A big thank you to Colby Mueller our salesman who made our purchase a whole lot easier. Would definitely recommend to family and friends.

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Recommend Dealer
Yes
Employees Worked With
James Dube
5.0
Liam Muscat
5.0
Adam Thomas
5.0
September 04, 2020

"A shout out to Graydon Woodman for his professionalism,..."

- VJ

A shout out to Graydon Woodman for his professionalism, knowledge and willingness to ensure that the customer gets best value. Thank you Graydon. Best wishes

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Recommend Dealer
Yes
Employees Worked With
Graydon Woodman
July 20, 2020

"Kyle Gardner was a energetic down to earth salesman and..."

- Claireshapka

Kyle Gardner was a energetic down to earth salesman and always did his best to get me a super deal on my SUV! I highly recommend him. Kevin in finance was phenomenal as well! Thanks for the excellent service! 😃

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Recommend Dealer
Yes
Employees Worked With
Kyle Gardner. Kevin Genist
December 07, 2019

"No recommended this dealership It’s worst dealership in..."

- Buyer

No recommended this dealership It’s worst dealership in Edmonton Trying to ripped of there customer from every Engle. Pls pls I m requesting to all customer who is thinking to buying the vehicle pls go anywhere but don’t go to this dealership. They are big big thieves in Edmonton

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Recommend Dealer
No
Employees Worked With
Sales management and sales person
August 25, 2019

"Customer service at North side Mitsubishi"

- 3dhoops

Can recommend this dealership, solely based on my interaction with their used vehicle specialist Kyle Gardner. He went above and beyond to accomodate my wife and I. He was invaluable to us in arriving at a decision that was best for us. Though circumstances meant that we did not ultimately purchase here. It was not because Kyle had not earned our trust or derserved it. If I am ever in the market to purchase in the future I woild not hesitate to contact Kyle. If anyone is in that position, you should definitely give him a shout. You will be in good hands.

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Recommend Dealer
Yes
Employees Worked With
Kyle Gardner
August 04, 2019

"Lee and Frank"

- Pb1!

Lee and Frank Excellent customer service Took care of all my needs Easy to work with Highly recommend Quick and efficient Can’t wait to work with them again

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Recommend Dealer
Yes
Employees Worked With
Lee and frank
July 26, 2019

"Great staff"

- Cam

Bought a used car from Northside Mitsubishi this week. Graydon was very helpful and made a usually stressful process easy. He did everything he could to get me a great deal and I would recommend both him and this dealership to any customer! In the finance department, Hoda and Naomi were both extremely knowledgeable and helpful and gave me a great rate. Thanks to everyone!

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Recommend Dealer
Yes
Employees Worked With
Graydon, Hoda, Liam, Naomi
April 01, 2019

"Best customer service "

- Jobanjeet randhawa

We been to this location second time and we can say that we got best customer service from Mark thomas. I would recommend to everyone to see this salesperson.He is phenomenal.

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Recommend Dealer
Yes
Employees Worked With
Mark thomas
February 21, 2019

"Above and beyond"

- Evilution

As someone who's dealt with a few dealerships I can honestly say that Northside Mitsubishi went above and beyond to make sure I was satisfied. I came from fort McMurray and they sent Graydon to pick me up, Naomi and her partner Hoda both worked with me and had an answer for almost all of my questions and if they didn't Curt did! Hands down the best dealership I've dealt with and because of such a great experience I'll be dealing with them again in the future

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Recommend Dealer
Yes
Employees Worked With
Naomi, Graydon, Curt, Hoda
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