I bought a Mitsubishi Outlander 2018 GT from this dealership and my experience with this dealership started of smoothly and then it went really rough. I was dealing with Ivan and dealing with him and this sales person over promised under delivered all he cared about was to get the car out of the lot. Firstly, we went over the pricing which was over priced but my main reason to go through this dealership was that he mentioned I will service you for life and trust me these were his words. He mentioned to me that he would give us a free oil change for life and a free gas for a month if you bought it through this dealer ship and the other dealership was offering a 60" LCD TV and that was in Edmonton
So the colour that I was looking for they did not have it in stock and it would arrive by Feb 2018. So, in meanwhile I mentioned to Naomi from Finance that I am in the process of buying the house and you guys don't even have the colour that I am looking for she mentioned to me since it won't be here until Feb it wouldn't show up on your credit bureau from what I understood was incorrect but she insisted that it wouldn't.
Anyways signed all the paperwork and saw a notification on my credit bureau auto loan account has been added and this point I didn't want to move forward because of all this and lies I was told and this was just before the end of December. So that jeopardize my plan to buy the house and I spoke to the Dealership Manager and he said at this point they can't do anything and I mentioned to him about how you guys provided me with the wrong information and that impacted my decision of buying a house. At this point all I could do is wait for the car to arrive. So Feb came and I got a call from Ivan to pickup the car. We went over the things I told them to add and this was not done as they did not have the part and asked me to come and have it installed once the parts are at the Dealership. I told Ivan that since I am moving out of province what could he do for the gas and he said he will get me a cheque worth for a month of gas and I was fine with it. So, he said when I will be in next time he will have the cheque ready for me.
Finally the parts arrived and I went to get it installed and I mentioned to Ivan about the cheque he would keep for me he told me that he spoke with his manager and they can't do this so I was pretty upset with this as he totally under delivered and whatever he promised was a total lies. He said he could reimburse me for my last gas and I provided the receipt and till now I haven't got anything and I have been following up on it and now he doesn't even reply back and even cancelled my call. From their I spoke with Naomi and mentioned to her that Ivan promised me to reimburse me for the gas and I haven't got anything till now she said she will look into this and get back to me and since then I haven't heard anything back and this point I decided to post a review so that people who are looking to purchase their vehicle should avoid this dealership.
I would never recommend this dealership to anyone and after spending $47,000 I have realized that I will over pay but go through a dealership that's worth my time and money. To everyone out there when you are dealing with such Dealership ask them to document their promises as all they cared about was to get the car out their lot. Never ever I will go to this dealership and I will post this review on every possible website so that people are aware of this dealership.